Smartfrog Reviews 59

Die App ist vom Markt genommen worden. Keine alternative App verfügbar ( selbst wenn man zahlen würde) Kundendienst bietet nur Nachlass auf die sehr teure andere Kamera der neuen Gesellschaft an, hab das Ding also umsonst gekauft und keinerlei Hinweis davor bekommen

As the parent company of the abysmal security camera company "Canary" I had to come join the many dissatisfied customers of Smartfrog and pile on to the negative reviews. Their business practices are so anti-consumer they are probably borderline illegal. I wish them nothing but the worst.

Typical German company: terrible customer service, product that barely worked when it did work, lack of communication, shoddy app, and when you complain it’s your own fault. Now they’ve sold to Canary, and all the cameras are bricked but people still get charged. Someone needs to investigate this fraud, I don’t know how any company in the EU can get away with this.

Has this company gone bust app will not load tried removing and reinstalling and same message ( error could not fulfill your request please try again )
No new updates for years for this app either

Absolutely disgusting app will not work whatever i try just says the same old message
Cannot fulfil your request please try again later.
Have tried every fix to no avail waste of t ime and money.

App never works, pay monthly for something you can't use. App hasn't been updated in 3 years, nowhere to contact them or they ignore you when asking for help on social media platforms. Waste of money waste of time.

This company should be investigated for fraud. Cameras and the app does not work anymore. They should give the new cameras to people or refund the old camera

I had smartfrog camera for years and worked fine free service monitor but now telling you to throw it away because now Smartfrog acquired Canary have to get new cameras with £79 a year cloud storage offer. Disgusting that Smartfrog want all old customers to throw away old cameras and buy new Canary camera with cloud storage that need buy over year. Would not touch this Company again, not buy anything at ALL in the future if they want treat old customers like this and should be reported to retail ombudsman for not migrating old customers with old Smartfrog cameras

Betrug...habe gerade ein paar Kameras nachgekauft, dann wurde der Dienst einfach abgestellt

So we spend our hard earned money on cameras to be told we have to throw them and buy new?? Disgraceful at least let us migrate over with the cameras we paid for to canary what a disgusting way to be treated

Con scam company in 2 hours of getting the rubbish product it broke down and told them but they still took money from my account. Customer service was rude and terrible

Service einfach abgestellt und Hardware kann nun weggeworfen werden. Neuer Name "Canary". Mal sehen wie lange die diesmal Kunden fangen und dann alles abschalten.

Had the camera a couple of years with no problems, tried to connect for the past few weeks to find out they they no longer own smartfrog it’s been taken over by another company . Smart frog have said to throw the camera in the bin as it is no longer able to work . Disgusting company I’m fuming

Smartfrog hat zum 16.9.2022 die App deaktiviert, die zwingend zum Nutzen der Kameras benötigt wird.
Die alten (völlig funktionsfähigen) Kameras soll man entsorgen.
Das ist 1. absolut unnötiger Elektroschrott!!! und 2. Betrug an denen, die die Kamera nicht im Abosystem nutzen, sondern selbst gekauft haben. Diese Kunden haben nun ersatzlos die Nutzungsmöglichkeit der Kamera verloren ... außerdem alle gespeicherten Videos, da sie eben nicht über den Wechsel informiert wurden.

Ich kann nur jeden warnen, sich auf Smartfrog (neuerdings Canary) einzulassen ... hier wird man schlichtweg über der Tisch gezogen!!!

Die größte Frechheit
Wird einfach eingestellt
Hatte 3 Kameras aber ohne Abo, da ich eine Benachrichtigung bekommen habe, falls sich was bewegt.
Jetzt einfach die App abstellen und einen dazu verpflichten eine neue zu kaufen ist eine Frechheit

Awful product. Constant issues with the camera, always loses Wi-Fi connection, customer service support is non-existent and it took 4 months for them to cancel my contract.

Brought some smart frog CCTV units they would not work and the company refused to help me to fix the issue with them they arrived I tried to set them up but they were locked to another account obviously they must have been out before and returned the company flatly refused to help me with refund, replacement, or unlocking them totally appalling.

The same as many others. Now being harassed by debt collectors for a product that I haven’t even used for years.

Stay away from this company.
I cancelled my account 12 months ago and posted the camera back to them. 12 months later they have automatically taken a payment out of my bank without my permission for another 12 months contract. I did not agree to this payment so has been taken fraudulently. I have emailed them and their reply is they did not receive the camera even though it was sent 12 months ago and they need proof of posting.
They have them said the payment is for the missing camera even though the invoice is for 12 months subscription and not a camera.
They have then lied and said the camera was active in November 2020 even though I was working overseas for 7 months making it impossible to be used.
Total scammer company. Customer services are horrendous
Please avoid them at all costs