Smileie Reviews 

102
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had a great experience with Smileie from start to finish. The treatment process was straightforward, the aligners were comfortable, and I’m really happy with the results. My smile has improved s... Toon meer

Beoordeeld met 5 van de 5 sterren

The aligners did a great job of straightening my teeth, for a very competitive price. They even replaced a worn out retainer for me free of charge. Happy with my purchase and experience. You get to s... Toon meer

Beoordeeld met 5 van de 5 sterren

quick responses always answering my questions , when i went for my scan it was very quick stress free and very organised, my teeth are looking perfect want to thank everyone at SMILIE for such gre... Toon meer

Beoordeeld met 1 van de 5 sterren

2years for a failed teeth alignment plan whcih never got the results they gave with thier 3d impression. Origianlly said a few months. Poor quality aligners, too thin to apply correct pressure to my t... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Smileie is a Direct to Consumer Teeth Straightening Company. we are a dentists backed aligner company having our lab in UK delivering our customers complete peace of mind, every single case is monitored by our experienced team of dentists.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

102 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,0

Alle reviews

(102)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing service

I ordered my first set of aligners to straighten my front teeth since my wisdom tooth growing pushed them out of place. The impressions were easy to do at home. I have finished treatment and since ordered a new set of retainers and was delighted when they had my impressions saved and sent them out straight away. I'm really happy with the service provided and the results of my aligners

1 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish service and aligners

2years for a failed teeth alignment plan whcih never got the results they gave with thier 3d impression. Origianlly said a few months. Poor quality aligners, too thin to apply correct pressure to my teeth and cracked many times. Purposely delaying replying to email and druing times tool 2-3months to send out new aligners. Now they refuse to offer any more treatment without paying more. AVOID this small company at all costs. No names of who your talking to and simply say to speak to a different team who is infact just the same person.

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This is the worst company I think I…

This is the worst company I think I have ever experienced.
I took out the product in September 2023 ahead of my bonding appointment in turkey one year later. They told me it would take 3 months but if my teeth weren’t straight no problem I could have more retainers.
Surprise surprise … three months later my teeth weren’t straight so they sent me more retainers after I chased and chased for over a month and guess what these aligners did nothing?
At this point I was anxious because my wedding was in June 2025 but surely I would have enough time?! I kept repeating about my bonding trip to turkey and my wedding and they still took ages to respond, sent me new retainers. They even at one point said that they were reorganising the business and to be patient… Guess what I had bonding on my upper teeth without my teeth being straight because I couldn’t cancel my trip and flights to turkey and my husband needed his implants for his wedding. I then asked them to only sort out my bottom teeth for my wedding.
I had to harass them on email before getting responses and it took them even longer to send out more aligners. I asked for a refund because I could see that the product was a scam but they wouldn’t refund me. A couple of months ago I sent them an email saying I would ask for a charge back and leave negative reviews and they took ages to reply and then said I had emailed the wrong email even though it had been the same email address from the very beginning.

This company just fobs you off and fails to respond to you when you click that their product is rubbish.
Wish I had just gone to my dentist and done Invisalign. I ended up out of pocket, without straight teeth for bonding and without the smile I wanted for my wedding - btw luckily my teeth weren’t actually that bad to begin with but I just wanted them straighter!
They refuse to refund and customer service is appalling, I don’t know how they are still in business

17 juli 2025
Review zonder uitnodiging
Logo Smileie

Antwoord van Smileie

Dear Customer

We’d like to clarify that the review you’ve shared does not reflect the full or accurate details of your treatment with us.

You did not complete your last three installment payments, so it’s unclear how you could have been “out of pocket.” Despite the missed payments, we continued your treatment in good faith and even provided three additional refinement sets completely free of charge to support your progress.

When you requested further treatment, we did not refuse. Instead, we requested that you visit our partner dental practice for a proper evaluation — a necessary clinical step that you declined multiple times.

It’s also important to note that your treatment cannot be considered “complete” or “out of plan” while three installments remain unpaid. Even so, we have continued to honour our commitment and deliver full service without interruption.

Our records clearly show consistent communication, timely responses, and multiple complimentary refinements provided throughout your treatment.

We remain open to helping you further — you are welcome to visit our dental practice at any time for a complimentary assessment to ensure everything is progressing as expected.

We take pride in treating every patient with fairness and professionalism, and we hope this clarifies the situation accurately.

Kind regards,

Beoordeeld met 1 van de 5 sterren

I booked a consult

I booked a consult. They didn't respond or ring me for the consult. I then contacted them again to ask why they didn't do the consult. They responded on the online chat saying " you'll get a call in a minute. Waited, again no response.

I did originally get my hopes up as I had read good things. I've certainly changed my mind now., it makes me think if I did have a problem with treatment I wouldn't be able to contact them, & makes me question how legit they are as a company.

3 augustus 2025
Review zonder uitnodiging
Logo Smileie

Antwoord van Smileie

Incorrect Review Posted on Smileie USA Site

It appears your review was intended for our UK counterpart. We are Smileie USA. Please redirect your review to the appropriate company for assistance.

Beoordeeld met 5 van de 5 sterren

Great communication throughout!

Great communication throughout!

Super easy process! The impression kit was simple to use with clear instructions, and everything moved really quickly. I had the same person—Sam—helping me throughout the process. Fast replies, quick fixes, no stress. Big thumbs up!

26 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I cannot recommend this company enough!

I cannot recommend this company enough!

I started my journey at the end of October 24 and am beyond happy with the results so far. I am now on retainers for the top teeth and 3 more aligners to go for the bottom teeth. The change has been amazing as I had a very big noticeable gap in my bottom teeth. People are also amazed at how much better they look, it’s so nice to receive compliments about them rather than be conscious everytime I speak. I must also mention SAM who has been amazing and is always there to answer any questions, the support has also been above and beyond. I cannot wait to see the very end results and this has to be one of the best decisions I have ever made.
I am so glad I chose this company and the cost is very reasonable compared to others. (And I spent ALOT of hours researching!)

If you are considering aligners I recommend going nowhere else!

31 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Worth it

First i was worried as i never heard of them and price was to good to be true but i just took the risk and paid them. But they did what they said, booked me for 3D scan and after that sent me my aligners(3 weeks).Im currently on set number 08 and so far so good. The aligners are good quality as well, Very affordable price and very good customer support.

3 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just do it!

Was cautious obviously to begin with and was scare mongered slightly away by my dentist... however, good lord... Absolutely amazing. The team have been brilliant throughout and I cannot recommend them enough.

19 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smileie The Best.

Smileie and I had a fantastic working relationship; their employees were very diligent and made sure i had the best services possible. Every outcome of Smileie's treatment is exciting and utterly fulfilling. Much love ❤

19 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Great Company.

Smileie has accomplished an unimaginable feat. Smileie disproved my terrible assumption that my teeth wouldn't straighten up as much as everyone else's. They provided me with a treatment plan that improved the alignment of my teeth and greatly enhanced the appearance of my smile. I'm blown away with their art.

15 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Budget with Premium Service

Discovering Smileie's budget-friendly offerings without sacrificing quality was an absolute game-changer. They provide top-notch treatment at a price that puts their competition to shame. To find a company that blends superior value with unparalleled standards is truly a breath of fresh air. When it comes to accessible yet high-quality car, Smileie should be your go-to choice every time.

20 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smileie has done the impossible

Smileie has done the impossible. I had a nasty thought that my teeth wouldn't become as aligned as everybody else but Smileie proved me wrong. They gave me a treatment plan that transformed my teeth alignment and made my smile very attractive. I'm 100% impressed with their works.

20 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Aligner Company

Great Aligner Company
I am very happy with their service. I was unable to make good impressions in the beginning and they offered me a scan … I went to Central London for my scan … it was really quick the staff was very professional and caring which helped me a lot … now I am on my 3rd set of aligners . Highly recommended 👍🏼

15 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience with Smilies this year…

My experience with Smilies this year has been brilliant. Their customer support is second to none with very fast response and all eventualities covered professionally. My aligner treatment went extremely well through the course but needed a little bit more to finalise the look to my satisfaction. This was no problem to Smilieie who swiftly arranged a scan at a local dental practice. I've just approved the AI generated model and I'm looking forward to my new batch of aligners to finish the process. Just incredible service and I am astonished at how good the level of service is for the price you pay. 100% recommended. Thanks Sam! :D

19 maart 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Moderate

Personally I have not had a great experience with Smileie UK, as the aligners did not fit me properly. However, they have agreed to grant me a full refund.

23 augustus 2024
Review zonder uitnodiging
Logo Smileie

Antwoord van Smileie

Dear Nasreen,

Incorrect Review Posted on Smileie USA Site

It appears your review was intended for our UK counterpart. We are Smileie USA. Please redirect your review to the appropriate company for assistance.

Thank you.

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