sodastream.ca Reviews 

Website was very easy to navigate, response to my query was prompt, polite and issue resolution quick and painless. Will continue to order the product here, it is a great product, and saves me money!

The after-sales service is indisputably excellent.

I had an excellent experience with customer support. They supported me to change my order easily and quickly. They communicated clearly and kindly. I have always enjoyed my SodaStream products and I respect the company even more after dealing with their customer service.

Special thanks to Tolotry Ny Avo Michael RANDRIANARIJAONA for his efforts

I had an issue with my eterra that Sodastream solved immediately with fantastic support!

We had a bit of a mix-up with my order, due to both Sodastream and my part. Ultimately, they could have legally put the blame on me and that would be that! But…they did not! They refunded my order and told me to keep the order. I am beyond impressed how well they dealt with my order. I have since placed my original order again and expect no problems. Thank you Sodastream!

Ny Aina was super patient with me as I try to figure out how to do the live video. Ny was very polite and well mannered at all times. Ny also took the time to explain things to me instead of rushing me off the phone. Ny should be the example of how Customer service should be.
Thank you, Ny Aina.
It was a privilege to speak with you yesterday.

I had such an amazing experience with SodaStream’s customer service team. I initially reached out feeling extremely frustrated and was honestly ready to return my machine. However, from the very first moment I contacted them, the agent was patient, understanding, and genuinely focused on solving my issue.

The level of support I received completely changed my mind. They didn’t rush me, dismiss my concerns, or give generic responses — they truly wanted to make sure everything was resolved properly. That kind of service is rare these days.

I’ve been a SodaStream customer for years, and this experience reminded me why I’ve stayed loyal to the brand. The company stands behind its products, and their customer service staff are excellent — professional, helpful, and solution-oriented.

Thank you for turning a frustrating situation into a positive one. Definitely a company that values its customers!

My question was answered very quickly and confirmed that the cylinders were received.

SodaStream support team helped me to resolve my problem between a new metal bottle and my SodaStream machine. They understood the problem and reacted almost instantly to solve it.

I am a very satisfied customer. Fast delivery fast customer service? No rush to send back empty bottles but still have 3 months to send them back delivery right at home and pick up by Purolator or drop off. It's great! It's fantastic! I'm happy...

My machine suddenly stopped working one morning. When I called for a solution to my problem Michael listened to the problem and gave me solutions to fix them quickly and professionally.

My Terra broke down out of the blue I, was trying to find a repair place knowing my warranty is expired so I contacted Sodastream. They assisted me as to the best of their capability even though they cannot repair/replace parts for the devices. I ended up just purchasing another terra and, am grateful for their support

Excellent

La machine vert-menthe est d'une beauté incroyable.
La livraison était rapide (2jours) .
Je suis satisfaite du service client qui a répondu de manière professionnelle à ma demande : je voulais une couleur qui n'était pas disponible en ligne .
J'ai reçu une réduction sans avoir eu à faire la demande parce que l'agent a ressenti que j'étais un peu déçue de n'avoir pas eu la couleur que je voulais .

Au final , la couleur verte est super , super , belle en vrai . Je vais en commander une autre pour ma soeur .
Merci.

Super bon service avant et après vente. Je recommande fortement. Je n'hésiterai pas à acheter encore.

Service agents have always been courteous and helpful, though rarely needed. The fizz-maker is in daily use, in our household. I wouldn't be without it.

Quick response to my inquiry and resolved my issue quickly and to my complete satisfaction . Very professional.
Thanks