An older model Sodastream of mine broke when a canister got stuck in it and couldn't be removed. After a bit of back and forth and with reference to the ACL, the Sodastream representative organised me... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Deliveries have always been quick. However the last delivery took longer, when I made an enquiry I was told about an unexpected delay. Communication was excellent. I received part delivery quickly whi... Toon meer
Contacted support and received a quick and prompt solution of my issue. Definitely one of the best customer support I have dealt with. Thank you
Soda Stream are a great company, tyhey communicate well and having purchasede may items over the years without fault, this time I got sent the wrong bottles. I contacted them and they were super quick... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Discover the benefits of having fresh sparkling water at your fingertips. Shop our range of Sparkling Water Makers, Bottles and Flavours.
Contactgegevens
Verenigd Koninkrijk
- sodastream.com.au
4,3
Uitstekend
84 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
An older model Sodastream of mine broke…
An older model Sodastream of mine broke when a canister got stuck in it and couldn't be removed. After a bit of back and forth and with reference to the ACL, the Sodastream representative organised me a free replacement and an upgrade to a newer model. Excellent customer service in the end by a company who recognised and understood that their products must be fit for purpose, even after an expired warranty period.
28 augustus 2026
Review zonder uitnodiging
Excellent support
Contacted support and received a quick and prompt solution of my issue.
Definitely one of the best customer support I have dealt with.
Thank you
24 augustus 2026
Review zonder uitnodiging
Jadine was fab
Jadine - Customer Care did an amazing job sorting out the issue with our machine. We love our sodastream.
25 augustus 2026
Review zonder uitnodiging
I had a slight discrepancy with my…
I had a slight discrepancy with my order. The customer service representative that responded to my request, Olona, was absolutely fantastic. Calm, professional, responsive and resolution oriented. Thanks again for working through it with me.
14 augustus 2026
Review zonder uitnodiging
I had misunderstood shipping options
I had misunderstood that not only PO Boxes were not suitable addresses for shipping but so too are parcel lockers. I sent my address update but because of the back and forward, the shipping window was narrowing as I was about to leave for a period of time so I asked if my order could be cancelled and I would buy upon my return. They were exceedingly quick and responsive in cancelling and my money was refunded within a day. I will be buying upon my return as I really like the new stainless steel bottles - I have two already. I couldn't be happier with the service. Well done Sodastream!
6 augustus 2026
Review zonder uitnodiging
Almost three weeks since they accepted…
Almost three weeks since they accepted my order and my sodastream duo still hasn’t shipped.
After several emails and phone calls all I have is a bunch of platitudes and lies.
Dreadful service and staff that just blame a warehouse upgrade.
If you really really want one, get it in a store not online.
17 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
Thank you for your feedback. We understand how frustrating it must be to wait almost three weeks for your SodaStream Duo to be shipped after your order was accepted, particularly after making several calls and sending multiple emails without receiving a clear resolution.
We sincerely apologise for the delay and for the experience you've had trying to obtain updates on your order. We appreciate that explanations alone do not make up for the inconvenience caused, and we understand your disappointment.
Customer feedback is incredibly important to us, and we've shared your comments with the relevant teams for review. If you'd be willing to discuss your experience further, please send us a private message with your contact details and any information about the products you've used. We'd appreciate the opportunity to assist and address your concerns.
Thank you again for your honest feedback.
Kind regards,
SodaStream Customer Care Team
SodaStream rules
I have been a Sodastream customer for many years, I have always received excellent service and support.
I highly recommend them. 😇
1 september 2025
Review zonder uitnodiging
I placed an order over two weeks ago…
I placed an order over two weeks ago and still have not received it or any updates to the order status. I contacted help and support over a week ago for an update and they promised to respond within 24-72 hours but have heard nothing.
15 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
Thank you for your feedback. We sincerely apologise for the delay in receiving your order and for the lack of communication following your enquiry. We understand how frustrating it is to wait for both an order update and a promised response that was not received.
This is not the level of service we strive to provide. We would like the opportunity to investigate what has happened and work toward a resolution. Please send us a private message with your order number and the email address associated with your purchase so we can review the situation and escalate it to the appropriate team.
Thank you for sharing your feedback. We recognise the frustration this has caused and apologise for the inconvenience.
Kind regards,
SodaStream Customer Care Team
Rubbish service, still no product
Their delivery from online ordering is a joke! 3 weeks since purchase and item still not sent! I called them and was told 48 hours until I receive email with update. Next day they email saying allow at least 48 hours. Made up some rubbish about new software in the warehouse so no orders can be sent. All stalling techniques from a company that I can only assume is not going to well financially
12 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
We sincerely apologise for the delay with your order and for the frustration caused by the lack of clear communication.
We understand your concerns regarding the time elapsed since your purchase and appreciate how disappointing it is to receive differing timeframes when seeking an update. While operational changes within our warehouse have unfortunately impacted order processing, we recognise that this does not lessen the inconvenience caused to our customers.
We would like the opportunity to investigate your order and provide a clear and accurate update on its status. Please send us a private message with your order number and contact details so that we can escalate this matter with our support and logistics teams for immediate review.
We are actively working to resolve outstanding issues and improve both our delivery performance and customer communications.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and hope to have the chance to restore your confidence in SodaStream.
Kind regards,
SodaStream Customer Care Team
Disreputable company
Order placed 15 July. 14-business day delivery promise elapsed. Emailed sales - no response to this date. Phone call to sales on 6 August - promised email back with update within 48 hours - time has now elapsed. Completely unacceptable communication and business practice. Will be referring to OFT.
Edit post-reply:
There's no private message facility in trustpilot. I've provided this information by phone, email and when requested via trustpilot.
11 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
We sincerely apologise for the delay with your order and for the poor communication you experienced while trying to obtain an update.
We understand how frustrating it is when an advertised delivery timeframe is not met, particularly when emails go unanswered and a promised follow-up is not provided. This is not the standard of service we strive to deliver, and we fully understand your disappointment.
We would like the opportunity to investigate your order and provide a proper update. Please send us a private message with your order number and contact details so that we can escalate this matter with our support and logistics teams for immediate review.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and hope to have the chance to restore your confidence in SodaStream.
Kind regards,
SodaStream Customer Care Team
I placed my order on July 21st and…
I placed my order on July 21st and still have not received the product or any real response. It has now been weeks of silence. I’ve sent multiple emails and spoken with two different phone agents, and each time I’m told something will be done — yet nothing happens. No shipping update, no explanation, no resolution.
This is completely unacceptable for a company selling a product at this price point. I still waiting for the order I paid for, but at this point I have zero confidence it’s even coming. If you’re considering ordering from SodaStream, think twice — because if anything goes wrong, don’t expect anyone to actually help you.
Extremely frustrating experience. Would not recommend.
- 10th Aug reply
my order no. 9600467177
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
Hi Wing,
We're truly sorry to hear about your experience and understand your frustration. Waiting weeks for an order without clear updates is not the level of service we aim to provide, and we apologize for the disappointment this has caused.
We also understand how concerning it is to have contacted us multiple times and not receive the follow-up or resolution you were promised. This is not the experience we want any customer to have.
We would like the opportunity to investigate your order and provide a proper update. Please send us a private message with your order number and contact details so that we can escalate this matter with our support and logistics teams for immediate review.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and hope to have the chance to restore your confidence in SodaStream.
Kind regards,
SodaStream Customer Care Team
The worst experience I have ever had…
The worst experience I have ever had with an online retailer. Over two weeks from ordering and my order still hasn't shipped. Multiple calls with support didn't resolve the issue. Asked for a callback with a manager, which was supposedly arranged, but never actually happened. This is the closest to a scam I've ever seen
22 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
Hi James,
We're very sorry to read about your experience and understand why you feel so frustrated. Waiting more than two weeks for an order that has not shipped, despite multiple contacts with our support team, is not acceptable and falls far short of the service we strive to provide.
We are particularly disappointed to hear that a manager callback was promised but never received. We understand how this would further erode your confidence in us, and we sincerely apologize for the lack of communication and follow-through.
We would like the opportunity to investigate what has happened and work toward a resolution. Please send us a private message with your order number and the email address associated with your purchase so we can review the situation and escalate it to the appropriate team.
Thank you for sharing your feedback. We recognize the frustration this has caused and apologize for the inconvenience.
Kind regards,
SodaStream Customer Care Team
Excellent communications
Deliveries have always been quick. However the last delivery took longer, when I made an enquiry I was told about an unexpected delay. Communication was excellent. I received part delivery quickly which was great and the full delivery when they could. A great company is a company that can deal with unexpected issues well. And soda stream have done this. Highly recommend.
28 juli 2026
Review zonder uitnodiging
Bottles are dirty.
I just got a delivery, it comes with the bottles, looks very dirty, damaged at the bottom, also got a peach icetea the expire day is 23/09/2026, just 2months left.
Pepsi is ok, expire day is 21/01/2027.
The soda stream is working good but delivery was so late and damaged box
21 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream Australia
Thank you for your feedback. We sincerely apologise that your order arrived with a damaged box, bottles that did not meet expectations, and a delayed delivery. We also appreciate your comments regarding the shelf life of the Peach Ice Tea syrup.
While we are pleased to hear that your SodaStream is functioning properly, this is not the standard of service we aim to provide. Please contact our Customer Service team with your order details and photographs of the items so that we can investigate and assist you further.
Kind regards,
Customer Service Team
Email: sales@sodastream.com.au
Phone: 1300 763 278
Soda Stream really looked after me when…
Soda Stream really looked after me when I had a problem with my machine. They sent me a new one and were generally very helpful. Thank you guys!
20 juli 2026
Review zonder uitnodiging
Quickly resolved a delivery issue
Quickly resolved a delivery issue, promptly and professionally. Customer service at its best. Thank you Sodastream and your customer service representative. 😊
29 juni 2026
Review zonder uitnodiging
Sabelo’s customer service was great!
Sabelo’s customer service was excellent. She helped me locate my order and redirecting so it was easy for me to get. Thank you soda stream for great product and service.
25 juni 2026
Review zonder uitnodiging
Recently made an order of 6x2 flavours…
Recently made an order of 6x2 flavours but when delivered one was the wrong flavour. Called them told them what was wrong and they immediately offered refund or replacement. Spoke to soda stream (not fobbed off overseas) and didn’t wait in a queue. Shocked really, long time since I’ve struck a company that good at customer service. Thank you
25 juni 2026
Review zonder uitnodiging
Excellent
Excellent, I was happy with my purchase.
I chose the deal that comes with a machine 2 refills bottles, 3 big bottles 2 little 1 strain steel and 2 syrups .
19 juni 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.