SodaStream Australia Reviews 

my soda stream stopped working i contacted soda stream and they assigned a consultant who took me through the process and my problem was solved love the fast efficient service

Jadine was awesome to deal with, the customer service program definitely doing the right thing.

Thanks for understanding and tackling the problem head on.

Love how easy it is to use our SodaStream Terra which replaced an old SodaKing. Also love the great customer support. I submitted a support request enquiring where a SodaKing screw top cylinder could be swapped for a SodaStream quick connect cylinder. A prompt email response advised a list of major retailers where this could be done. Although escalation to the store manager was required, the email from SodaStream was instrumental in enabling the swap.

Fabulous service!
Delivery would have been 2 days after I placed my order however I made a mistake on the address. Sodastream were super proactive in getting the correct details and ensuring delivery only a couple of days later.
Highly recommend! 🤩

We love our Soda Stream and think it will serve us well for what we wanted but.......the Soda Stream never arrived as expected, we had to chase its non arrival and continue follow up to actually take delivery on the 19th Jan, 5+ weeks after original order and, one of the follow up emails wasn't even in my name. The way of customer service these days unfortunately.

Fantastic service and very helpful staff

Recently updated our Soda Stream.

With that new bottles were required, upon opening the new bottles and filling them, I noticed the rubber seal missing from the bottle lid.
I contacted Soda Stream and explained what had happened, through positive communication Soda Stream have decided to replace bottle caps.
Happy Customer.

Swift and immediate response from Carol who delivered on her promises.

My sodastream stopped working so I rang Customer Service. My machine was out of warranty and discontinued but Sodastream supplied a new machine for a reasonable price and waived the delivery fee. The new Sodastream accepted the gas cylinders and bottles I used with the previous machine.

Super surprised with the prompt and quality service I rec'd. Jennene was on the ball, friendly and result orientated.
Very happy with the outcome and help given
Regards
John

Excellent product I wish I had found them years ago

Great product overall - and great customer service from John who fixed a small problem.

Great service, received the wrong cylinder. Notified and a replacement sent straight away. Thank you Jennene!

My delivery was ordered long before Christmas and when it did not arrive I contacted SodaStream and Winston was very informative.

Like others I ordered my product on 5 December. I sent numerous emails and it appears that there was a technical issue on that date. I was so disappointed with the service I asked for a refund however in the end, I agreed to have the order re-sent. Anyhoo, it arrived today 9 January. Their sales associate Arnold followed up with the warehouse and the delivery team and got me my order.

I ordered my sodastream in early December but it wasn’t delivered. I understand there was an issue with the delivery folk not soda stream. Anyway they sorted it out for me over the Christmas period. Lucretia from sodastream was fantastic.

Very happy with the customer service, because I had my doubts! I wasn’t sure about a plastic, flimsy tool! But hey I got all answers by Winston and went for the great SodaStream DUO,
It works so well (so far) and I am so happy to have my sparkle Water 😉👍🏼

Ordered on 5th December, still have not received product nor tracking. Every time I call to follow up, they are clueless. They will tell you that there is a problem with the supply or courier company and delivery. (depends who you speak to) You think??! All they keep saying is that it will be delivered soon. They reassured me confidently that I will receive it before Christmas. Well, today's Christmas eve. Of course they have not been manning the phone lines for the past few days. Am on hold now for the past 1/2 hour on their online chat to cancel my order. Avoid, you have been warned!

Edited to add : It's 29th December, product nowhere in sight. Have done chargeback on my credit card, didn't bother contacting them as there is no reply from my earlier emails. Worst online purchase!

Excellent customer service.
Prompt response and resolution.

John was an absolute life saver! As a first-time customer, I appreciated how sincerely he listened, understood my concerns, and treated me with genuine respect. His professionalism and kindness completely redeemed my faith in customer service, and I was very grateful to him for his support. John deserves all the positive feedback as he genuinely cared about the customer and resolved the problem efficiently and quickly without fuss — I’m glad I tried a third time to reach him.

Unfortunately, before reaching John I endured two dreadful calls with Mariquol from the online enquiry team, who dismissed my concerns and barely engaged. When I asked to speak with someone else, I wasn’t allowed to and the problem was simply palmed off, leaving me with no resolution. My large order wasn’t packed properly, and despite sending emails and photos to prove the issues, I was treated as though it was my fault. To make matters worse, the order was marked “fulfilled” even though it hadn’t been processed correctly. The stress was unnecessary, and I hope no other customer has to go through that.