I ordered the heated vest, my solution to going on vacation in cooler temp. I am 5ft so ordered the XS. What I got was a large. This is the 2nd vest I ordered,(different company) that was more like a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well its not winter yet so I tried out the vest it worked I'm hoping it works as good as what I need it for I work on a cold truck dock I expect it to work. After reading some review I'm not sure if... Toon meer
Bedrijf heeft geantwoord
CUstomer service was very accommodating in crediting the one vest that didn't fit. Unisex item, not listed as such. Battery pack needs frequent charging, may need to buy one from amazon or Walmart.... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Slecht
259 reviews
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I ordered a large vest with a battery…
I ordered a large vest with a battery pack. On arrival, the vest did not function properly. After numerous tests that I performed per customer support, they finally offered to ship another vest. I agreed. The second vest arrived and after testing it, it worked well.
15 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Kevin,
Thank you for taking the time to share your experience and for your patience throughout the process. We’re sorry to hear that the initial vest did not function properly, but we’re glad our support team was able to work with you to troubleshoot and ultimately get a replacement sent out that is working well for you.
We truly appreciate your understanding and your feedback, as it helps us continue improving both our products and our service. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Thank you again for choosing Ready Walker and for leaving a thoughtful review.
Best,
Solana Gear
Purchased heated gloves
Purchased heated gloves, they worked fine for 2 months then I cannot turn on one of the gloves. Total Junk. Do Not Buy!
15 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Beau,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the heated gloves and understand how frustrating it is when a product stops working after only a short period of use. That’s certainly not the experience we want our customers to have.
We appreciate you bringing this to our attention, as it helps us continue to improve both our products and our support. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and assist you.
Thank you again for your review.
Sincerely,
Solana Gear
The customer service is horrible
The customer service is horrible. After I placed my order (Friday), I immediately needed to modify it but could not do so on their website. I emailed and received a response(Sunday). I called Monday, but was advised the order had shipped. Why would they ship an order that needed to be modified? Whomever I spoke to said that they would send me a label to return the item. Called over a week ago...the representative told me they didn't provide label and that it was my own fault because I placed the order. Asked to speak to a supervisor and was told the supervisor would tell me that same thing. Insisted on a call back and was told I would be called in 24 hours. A week and 1/2 later, no call back. I called again and got another bad experience. Same scenario. Asked for a call back. Rep said they hoped I did get a call back. Don't buy from this company. You'll have a bad experience and won't receive satisfaction.
7 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Barbara,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered while trying to modify your order and the lack of follow-up you received afterward. This is not the level of service we aim to provide, and we understand how disappointing it is to feel unheard after multiple attempts to resolve an issue.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we need to improve our communication and internal processes. We would like the opportunity to review your situation more closely and see how we can assist in bringing this to a proper resolution. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further.
Thank you again for your honest review.
Sincerely,
Solana Gear
Wished I had reviewed your reviews prior to putting in the order. Costly experience!
wished I had reviewed your reviews prior to the purchase of two Solana heated vests. The vest only heat the upper back versus the multiple areas that it advertised. The length of the vest was too long for me. It is misleading that the website listed 30 days satisfaction guaranteed. I had to pay return shipping and the refund was minus the original shipping. So when they say you will get a total refund which is not true. A scam in my book. Do not purchase this product. It costed me $23+ dollars total in shipping cost (9.99 shipping from them to me and 13+ to return). I would stay away from this company!!!!!!!!
16 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Betty,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment with the vests, particularly regarding the heating coverage, sizing, and the confusion around our satisfaction guarantee and return process. We understand how frustrating this experience must have been, especially with the added shipping costs, and we regret that this did not meet your expectations.
Your comments are important to us, and we take them seriously as we continue working to improve both our product descriptions and customer experience. We would appreciate the opportunity to review your specific situation in more detail. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and see how we may assist.
Thank you again for your honest review.
Sincerely,
Solana Gear
I purchased two vest and two batteries
I purchased two vest and two batteries. One of the vests did not work…and the workmanship of the vest was subpar. So I never opened the second vest, sending both back. That’s when the aggravations started. (Each number below is a separate email)
1. After requesting info on how to make a return, they offered me 15% off my bill if I kept the vests. I reminded them that the vest does not work and I want a refund for both due to poor quality vests.
2. Then they offered me 30% if I keep them…I had to decline that as well and again requested directions on returning the vests for a full refund.
3. I had to paid for the return, even though one of the vests did not work.
4. I had to track the return and let them know when “they” received the return
5. Then I had to confirm the vests and batteries were returned.
6. Then I had to confirm that the batteries were returned.
7. Then another individual asked if both vests were returned.
8. Another needed to know if the batteries were shipped with the vests…same questions over and over …for each ridiculous question I confirmed and requested a refund.
All communications were all separate emails…one per day…this turned into a two week process with no end in sight. At this point, I found a phone number and let them know how i felt about this whole process. Lo and behold, three days later I received my refund. I will never deal with the Solona gear again. I my mind, they still owe me the 12 dollars for shipping a non functioning vest back to them.
UPDATE: See Solana response below…they have at least ten emails from me with all my contact info on each email. If they truly wanted to refund my shipping cost for a heated vest that did not work, all the information is already available to them. Just more wasted time that I will not be part of….
28 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mike,
Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your return process. We understand how the repeated emails and confirmations created unnecessary stress, and this is not the smooth experience we strive to provide.
We appreciate you bringing this to our attention, and we’ll work to improve our return process to prevent situations like this in the future. Regarding the $12 shipping cost for the non-functioning vest, please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your patience, and we are truly sorry for the experience you had.
Sincerely,
Solana Gear
The vest quit working right after only…
The vest quit working right after only 1 day.🤯 I am very disappointed.
13 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Johnny,
Thank you for taking the time to leave a review. We’re very sorry to hear that your vest stopped working after just one day. We take product issues seriously and want to make this right for you.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you with a solution.
Sincerely,
Solana Gear
I ordered the XL and got the SMALL
I ordered the XL and got the SMALL. Replied to them, rec'd discount IF I kept the 1st one. Did same and reordered the XL (perfect fit) BUT I DIDN'T KNOW ANYTHING ABOUT BATTERIES. Don't remember seeing the ad for battery pac. Would have liked that & need that having Raunads Disease. Was VERY satisfied with the speed of their responses. Several conversations. Anita R, Dec. 2025
16 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Anita,
Thank you for taking the time to share your experience. We’re glad to hear that your XL vest ended up fitting perfectly and that our team, including Anita R., was able to respond quickly and assist you through the process. We truly appreciate your patience during the exchanges and communications.
We also understand your concerns regarding the battery pack and apologize for any confusion with the product details. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you.
Thank you again for your feedback and for giving us the opportunity to assist you.
Sincerely,
Solana Gear
Scam
Sold me the exact same gloves that temu had for 4 dollars but I paid 40 dollars. I bought both so I know.
1 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mike,
Thank you for taking the time to leave a review. We’re sorry to hear about your frustration and that your experience did not meet your expectations. We understand your concerns regarding pricing and want to assure you that our products are sourced, tested, and supported through our own quality standards, customer service, and warranty, which can differ from items sold on other platforms.
That said, we never want a customer to feel disappointed with their purchase. Your feedback is important to us, and we would appreciate the opportunity to review your order and address your concerns directly. Please reach out to us at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
The vests sizing is out of whack and…
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work as described but don’t feel it’s worth fighting with customer service to return. Anything coming out of china these days costs too much shipping to return so they don’t want returns but return policy doesn’t state this fact.
14 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Debra,
Thank you for taking the time to share your feedback. We’re sorry to hear about the sizing concerns and the confusion around the preheat indicator—this is certainly not the experience we want for our customers. Our vests are designed with unisex sizing, which can fit differently depending on body type, and we understand how that can be frustrating. The preheat function can also vary based on the power bank and connection, and we regret that this was not clearer in the instructions.
We appreciate you bringing up the return policy transparency as well, and your comments are valuable as we continue working to improve both our product information and customer experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you.
Sincerely,
Solana Gear
Operating as a fraud and scam
I went to their website via a browser search looking for insulated gloves for our son who is a mountain biker. There was no documentation indicating shipping charges etc., so we filled out an order to see what the total charge would be. At no time was there ever an intent to order, nor did I ever approve the order. Several days later two packages were delivered to my door for insulated gloves, one large size and the other medium size. When I looked at my credit card statement, I had been charged three times ($54.35, $21.74, and $54.35) over three days. I contacted the company and explained that I had not ordered their products only to be told that in order to get a refund I would have to return the items AT MY EXPENSE. Although I did not think it a fair way for them to do business, I followed their instructions and returned their items, unopened, in the same condition as I received them. I received an email from their "customer support" offering a $43.49 refund. After a very vigorous objection from me, they offered an additional $65.23 that they termed a "full refund". They offered no explanation how they arrived at those two numbers. They stated there is a "$9.99 nonrefundable shipping fee" for each shipment that is not documented anywhere on their website. At that point I disputed the charges via my credit card company. I have also replied to their latest email and stilll demanding a full refund and I will eat the $9.54 it cost me to return the items. Remember that I DID NOT ORDER ANYTHING FROM THEM!!! AVOID DOING ANY BUSINESS WITH SOLANAGEAR !!!!
2 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Dwight,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your experience and understand how upsetting and concerning this situation has been. This is certainly not the impression or experience we want anyone to have with Solana Gear.
We take concerns about billing, order authorization, and transparency very seriously. Our intent is never to cause confusion or frustration, and we regret that this process did not meet your expectations. We would appreciate the opportunity to review your case thoroughly, including the charges, returns, and prior correspondence, to ensure everything is handled correctly and fairly.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you.
Sincerely,
Solana Gear
Poor customer service and return…
Poor customer service and return policy, I ordered a Solana heated vest, size small (unisex sizing), and it was too big. I returned the vest using the US Post Office. I did not keep the tracking number but did provide proof of purchase to Solana. Their customer service asked me get a tracking number from the post office, but they cannot provide it. After several phone calls and emails, I was told that I cannot get my $109
refunded.
12 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Minda,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you encountered with the return process and understand how disappointing it is to not receive the outcome you expected, especially after making the effort to return the vest.
Our return policy does require a tracking number so we can confirm receipt of the item at our warehouse, and we regret that this requirement was not made clearer at the time of your return. We appreciate you providing proof of purchase, and we truly understand how upsetting this situation feels from your perspective. Your feedback regarding sizing clarity and our return process is important and will be shared internally so we can work toward improving the customer experience going forward.
Thank you again for bringing this to our attention and for leaving a review. We value your feedback and regret that this experience did not meet your expectations.
Sincerely,
Solana Gear
I ordered a pair of Solana Gear Thermo…
I ordered a pair of Solana Gear Thermo Gloves
X- Large, Dec 27, 2025 without reading over their
reviews. Figuring, I have to start trusting websites.
I just received them, Jan 10, 2026. An unusually long
time. Several emails to Solana were responded to very quickly, advising they had been shipped.
Upon opening the package, and removing the gloves,
I was unable to unzipped them, in order to try them on. It seems this is an inherent problem they have yet to address. They are being returned first thing Monday morning. I would strongly suggest anyone anticipating placing an order for any of their items, first, read their customer reviews.
Wayne C
10 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Wayne,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience with the Thermo Gloves and the frustration caused by the zipper issue, as well as the longer-than-expected delivery time. That’s certainly not the impression we want to leave, and we understand how disappointing this must have been, especially after waiting for your order to arrive.
We do appreciate you acknowledging that our team responded promptly to your emails, and we regret that the product itself did not meet your expectations once received. Your comments regarding the zipper are important, and we take this kind of feedback seriously as it helps us identify areas that need improvement.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you. Thank you again for bringing this to our attention and for taking the time to leave a review.
Sincerely,
Solana Gear
Customer Service experience
The vest was too small so I contacted customer service to exchange the vest for a larger size. The young lady I spoke to was very accommodating and handled the exchange information in a professional manner. I was pleased with her assistance. I have not received the new vest and I did not try the battery pack on the smaller vest. My rating is only for the professionalism of the customer service professional I spoke with. I do not know how this vest performs and I bought this vest based on recommendation from a friend and her husband who wear their vests fishing in the Gulf of America and they love their vests. Fingers crossed!
10 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Suzeegirl,
Thank you so much for taking the time to share your experience and for the kind words about our customer service team. We’re very pleased to hear that our representative was able to assist you professionally and make the exchange process smooth.
We appreciate your patience as you await the replacement vest and hope it arrives soon and meets your expectations once you’re able to try it. It’s also wonderful to hear that your friend and her husband have had such positive experiences using their vests while fishing.
Thank you again for your review and for choosing Solana Gear. We truly appreciate your trust and hope you enjoy your vest once it arrives.
Best,
Solana Gear
Sizes are running a little small
Sizes are running a little small. Ordered X Large and received both (2) as was the order placed. Tried the vest on and found them a little snug and a little hard to zipper. Gave the 2 vests to relatives and ordered 2 2-XLarge vests with power cells. Fit great and feel comfortable and easier to zip up. Have not worn the vest as of yet but the power cells are charged and ready to go. So far, Thanks and a pretty good price and timely shipping period.
31 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Martin,
Thank you for taking the time to leave a thoughtful review and for sharing your experience. We appreciate your feedback regarding sizing and are glad to hear that the 2-XLarge vests fit comfortably and are easier to zip. It’s great to know the ordering process, pricing, and shipping met your expectations, and that the power cells are charged and ready to go.
We truly value your input, as it helps us continue improving our products and sizing guidance. We hope the vests perform well for you once you begin wearing them, and we appreciate your support of Solana Gear.
Best,
Solana Gear
The company doesn't give the refund…
The company doesn't give the refund even if they receive the item back. In my case they kept item for a month, not giving the refund. Without tracking number and without conformatin from the post office they will not give the refund for returning item. Bad business!
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi AK,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with your return and refund. We understand how frustrating delays and complications can be, and we take concerns like yours very seriously.
We’d like the opportunity to review your situation and work toward a resolution. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Sincerely,
Solana Gear
No way to get 8 hours of use
No way to get 8 hours of use. Sipper will not last not last , very hard to go up or dawn. Let’s face it you get what you paid for.
1 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your vest didn’t meet your expectations in terms of battery life and ease of use. We understand how frustrating it can be when a product doesn’t perform as expected, and we appreciate your honesty.
We’d like the opportunity to review your situation and see if we can provide guidance or a solution to improve your experience. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Sincerely,
Solana Gear
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! They are a borderline scam, I wish I’d read more reviews before my purchase.
Received the wrong size and when I called to exchange it they offered a “discount” on the incorrect one to just keep it as well as a discount on the new one I requested in the correct size. I figured I’d use the wrong size one as a Christmas gift so accepted this. When the second one arrived it was also the wrong size, and when I requested to return they immediately tried to do the discount thing again to which I said no I want to just return. To which they then went on to explain their absolutely insane and antiquated return process which basically costs half the price to send back (customers expense). I ended up just keeping both despite them not being the right ones and decided to cut my losses rather than follow up for another month. I wish I could give zero stars, but one will have to suffice. I did find a great one online for slightly higher price with great return policies (which i didn’t have to utilize because I received the correct size!) so please for your own sake do not give these scammers your money!
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Kate,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience, especially the repeated sizing issues and the frustration you encountered during the exchange and return process. That is certainly not the impression or experience we want any customer to have.
We understand how disappointing it must have been to receive incorrect sizes more than once and to feel limited by the return options available at the time. Your comments regarding our exchange process and return costs are taken seriously, and we appreciate you being candid about what led you to feel this way. Feedback like yours helps us identify where we need to improve.
We would still welcome the opportunity to review your order and see if there is anything we can do to address your concerns more appropriately. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team would be glad to review your situation further.
Sincerely,
Solana Gear
I love the vest
I love the vest, living in CA and walking in the early morning hours, the vest is the perfect addition to my walk. It provides enough warmth without being overly hot.
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ann Marie,
Thank you so much for taking the time to share your experience and for the 5-star review. We’re delighted to hear that the vest has been a perfect addition to your early morning walks in California, providing just the right amount of warmth without overheating.
We truly appreciate your support and are glad to know our product is helping make your daily routine more comfortable.
Best,
Solana Gear
Product was not delivered.
Neither the heated vest nor the battery were delivered to my address. They took the money and delivered zero product.
7 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi William,
Thank you for taking the time to leave a review. We’re very sorry to hear that you have not received your heated vest or battery. Please know that we take delivery concerns seriously and would like the opportunity to review your order details and help resolve this as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into your order status and work toward a resolution.
Sincerely,
Solana Gear
Antwoord van Solana Gear
Hi Pat,
Thank you for taking the time to leave a review. We’re sorry to hear that the vest did not warm as expected, this is certainly not the experience we want our customers to have. In many cases, heating issues can be related to the power bank, connection, or settings, and we’d really like the opportunity to review this with you and make it right.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you and work toward a resolution.
Solana Gear
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