I ordered the heated vest, my solution to going on vacation in cooler temp. I am 5ft so ordered the XS. What I got was a large. This is the 2nd vest I ordered,(different company) that was more like a... Toon meer
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Well its not winter yet so I tried out the vest it worked I'm hoping it works as good as what I need it for I work on a cold truck dock I expect it to work. After reading some review I'm not sure if... Toon meer
Bedrijf heeft geantwoord
CUstomer service was very accommodating in crediting the one vest that didn't fit. Unisex item, not listed as such. Battery pack needs frequent charging, may need to buy one from amazon or Walmart.... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Slecht
259 reviews
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Simply the BEST!!!
I was over the moon with my choice of heated vests from Solana Gear for my son and his wife. They loved their Christmas gifts living in an area that gets quite cold in the winter especially. However, the sizing was off. One needed to be returned and I needed another size ordered. I can’t say enough about how excellent the customer care was! They got back with me within 24 hours and my initial customer care rep was very helpful in telling me what the process was. My next customer care representative that reached out to me was beyond amazing! Riley was just the sweetest, most compassionate, caring, understanding associate I have ever worked with. I mentioned my family had to go out of town for two birthday celebrations and that I could not return the items until the following week. When my son returned the vest and had the tracking number, I submitted the information and specified that it was to go to RILEY ONLY PLEASE! I was blown away! In no time I received an email from Riley asking about my family and the birthday celebrations. I always felt as though I was a special customer, as the messages were ALWAYS warm, endearing, so kind, very professional but so polite and truly kind, almost as if I were a member of the family!! It was the most pleasant message I could have possibly received. Then came the icing on the cake, the new vest was on the way, I had a tracking number, all of the necessary information I would need if I had any questions and needed an order number. I had the phone number, email address for Riley and the message closed with the most heartfelt words thanking me for my patience, when I was the one that needed to say thank you to Riley for the patience with the delay due to the birthdays. I do not usually give reviews, but this was the exception. Riley was excellent at customer care, but more than that, I could feel the kindness and care that was poured on me! Riley, you are gifted at what you do and I cannot thank you enough for helping me and my family with such awesome and amazing customer care!!
Thank you so much for the fantastic
care I received~ Riley, you are SIMPLY THE BEST!!!
Bless you and thank you not only to Riley, but to the Solana Gear team for making me and my family very happy! Thank you for caring! I am so very grateful!
Blessings always!
With kindness,
Amy
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Amy,
Thank you so much for taking the time to leave such an incredibly detailed and heartfelt review! We are absolutely thrilled to hear that your son and his wife loved their vests and that our team, especially Riley, could make your experience so seamless and personal. Your kind words about Riley’s care and professionalism truly mean a lot to us. We’re so proud to have team members who treat every customer like family.
We’re grateful for your trust in Solana Gear and for sharing your experience with such warmth and detail. Knowing that we could make your family happy and provide excellent customer care is why we do what we do. Riley and the team will be overjoyed to read your message, it will definitely brighten their day!
Thank you again for your support, your thoughtful words, and for being such a valued part of the Solana Gear family.
Best,
Solana Gear
I started with 3 jackets and got one…
I started with 3 jackets and got one free power bank so I ordered 4 more power banks and 2 more and so on everyone loves the jackets recommend highly for older people thanks
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Barbara,
Thank you so much for taking the time to leave such a wonderful review and for your 5-star rating. We’re thrilled to hear that you and your group are enjoying the jackets and that they’ve been such a hit—especially knowing they’re being appreciated by older family members. Your recommendation truly means a lot to us.
We sincerely appreciate your support and trust in Solana Gear, and we’re grateful to have you as part of our community.
Best,
Solana Gear
The vests , so far are working as upto Advertisment.
The vest I
ordered live up to the advertisement
I ordered 7 so far, and my family is scattered, Boston, Chicago, Ohio, Ala. and Georgia, waiting for the weather to get cold enough for wearing in various cities.
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ora,
Thank you so much for taking the time to leave such a positive review and for your 5-star rating. We’re delighted to hear that the vests are living up to the advertisement and that they’re working well so far. It’s wonderful to know you’ve trusted Solana Gear for your family across so many cities, and we hope they keep everyone warm and comfortable as the weather turns colder.
We truly appreciate your support and look forward to being there for you and your family whenever you need us.
Best,
Solana Gear
Mistake- fool me once
Purchased this vest, it was hyped. Two issues: it doesn't actually warm you! And their customer service is non-existent. Accidentally ordered an XL, tried to send it back for a swap....... crickets... As a life long outdoors guy, LL Bean and Cabelas will do you better. Save your $$
8 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Arlen,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience with the vest and the frustration you had with our customer service. We understand how disappointing it is when a product doesn’t meet expectations and when support falls short. Your feedback is important, and we take it seriously as we continually work to improve both our products and service.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Sincerely,
Solana Gear
Just try cancelling... lol
I ordered these (gloves) around midnight and immediately changed my mind. The only way to cancel was via email so I did that minutes later. In the morning I got a response saying they already shipped (total crap). Brian could have stopped the order, but chose not to. Not terribly customer focused IMO. What is worse, they are the wrong size. My mistake or theirs? Either way, they are going back.
2 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Rocketman,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced with canceling your order and receiving the wrong size gloves. We understand how frustrating this must have been and appreciate you bringing it to our attention. Our goal is always to provide excellent service, and we regret that we fell short in your experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you with the return.
Sincerely,
Solana Gear
Needs better description and what is or isn't included!
Description could be better. It didn't come with a charger or battery pack. I got a battery pack just in case. Had to pay more shipping to get a charger. None of ours fit it. Does run small. You wear it over a light weight shirt then layer your outer garments so my husbands was ok. It had NO directions with it. We will see how good it is after he wears it hunting and after it has been washed.
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Lynn,
Thank you for taking the time to leave a detailed review and for sharing your feedback with us. We truly appreciate you pointing out areas where our product descriptions and packaging information can be clearer, including what is and isn’t included with the vest. Your comments about sizing, accessories, and instructions are very helpful and will be shared with our team as we continue to improve.
We’re glad to hear the fit worked well when layered properly, and we hope the vest performs well for your husband during hunting and after washing. If you have any questions, need guidance on use or care, or would like additional support, please don’t hesitate to reach out.
Thank you again for your honest feedback and for giving our product a try.
Best,
Solana Gear
Crooked company
Crooked company! All they care about are profits and nothing else. They don’t honor or uphold their products to any standard. I attempted to exchange sizes of gloves with them and they tried selling me more gloves and did not honor the exchange.
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Tyler,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience with the glove exchange and understand your frustration. Our goal is always to provide quality products and support, and we regret that we did not meet your expectations in this instance.
We’d like the opportunity to review your order and work toward a resolution. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
I ordered 5 heated vest and they work…
I ordered 5 heated vest and they work great. I order one more large vest on the 28 of December, have not received it yet, and I can't seam to track it. Cab you help me?
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Michael,
Thank you for taking the time to leave a review and for sharing your experience with us. We’re glad to hear that the five heated vests you previously ordered are working great. We truly appreciate your continued support.
We’re sorry to hear about the delay with your most recent order and the difficulty tracking it. We understand how frustrating that can be, and we’d be happy to help look into the status of your shipment and provide an update.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you. Thank you again for your feedback, and we appreciate the opportunity to make this right.
Sincerely,
Solana Gear
Vest is a piece of crap
Vest is a piece of crap. Worked two times then quit for good. Gloves are so small it’s a joke
1 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi There,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with both the vest and gloves, and we understand how frustrating it must be for the vest to stop working and for the gloves not to fit properly. This is certainly not the experience we want for our customers.
We’d like the opportunity to review your order and assist in resolving this issue. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to help.
Sincerely,
Solana Gear
As others have stated
As others have stated, customer service is horrendous. Was gifted a vest and power bank. Did not care for the vest and asked if I could receive store credit. No. They told me they could credit the gifter 30% of the price of the vest + power bank and I could give the vest to someone else.
After asking if I could exchange it for the heated gloves they agreed, but I had to return the vest (i had to pay the postage) and call them with the tracking number. They immediately, charged the original purchaser for the gloves. Vest has been returned but I have not seen credit on my credit card. Buyer beware!
29 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi J,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially regarding the exchange process and the delay in seeing the credit reflected. This is certainly not the impression we want to leave, and we regret any confusion or inconvenience caused along the way.
We appreciate you explaining the steps you took, and we’d like the opportunity to review your return and exchange details to ensure everything is properly resolved. Our goal is to be fair and transparent, and we’re sorry that this experience fell short of your expectations.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order.
Sincerely,
Solana Gear
I have not received the vest as of yet.
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Dennis,
Thank you for taking the time to leave a review. We’re very sorry to hear that you have not yet received your vest, and we understand how frustrating that can be. This is certainly not the experience we want for our customers, and we’d like the opportunity to look into this for you and help resolve it as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order status.
Sincerely,
Solana Gear
Vest did not hold charge. While vest did charge it did not hold a…
While vest did charge it did not hold a charge so there was no heating in the vest. That said the vest is quite warm.
30 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Susan,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issue you experienced with the battery not holding a charge, as we understand how important consistent heating is. We do appreciate you noting that the vest itself is warm and comfortable.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and work toward a resolution.
Sincerely,
Solana Gear
RUBBISH PRODUCT
RUBBISH PRODUCT - SELLER REFUSED TO CANCEL ORDER OR ACCEPT RETURN - DOES NOT WORK
4 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Christopher,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service or product performance we strive to provide.
We would appreciate the opportunity to look into your order details and better understand what happened regarding the cancellation and return request. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and work toward a resolution.
Sincerely,
Solana Gear
Sizing is very strange- I usually like…
Sizing is very strange- I usually like longer items but this one is too long - also does not heat at all. Very disappointing. Bought 4 of them now I want to apologize for the gifts for Christmas.
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Catharina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially since these were purchased as Christmas gifts. We understand how disappointing it can be when sizing doesn’t meet expectations and the heating function doesn’t perform as anticipated. This is certainly not the experience we want for our customers.
We would appreciate the opportunity to review your order and help resolve this for you. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
The vests I bought as Christmas gifts…
The vests I bought as Christmas gifts didn't work! The customer service was of no use. And to top it off I had to pay to send back the defective items! I was told to call when I had a tracking number and I'd be reimbursed. Did that...what no one mentioned is that I need to see when it arrives, call back and then I will be reimbursed. UGH!
28 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Robin,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the vests and the return process. We understand how frustrating it can be to deal with defective items, and we appreciate your patience in following the steps for reimbursement.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you further to ensure it is fully resolved.
Sincerely,
Solana Gear
Beware!
Beware!! This is a scam … they rope you in with false information in the ordering process. Then when I realized immediately and tried to cancel my order within 5 minutes after purchase I was unable to do so.
I really should have read the horrible reviews online. I will be more careful in the future.
23 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Shannon,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered with your order and understand how upsetting it can be when expectations aren’t met. Our goal is always to provide clear information and excellent support, and we apologize if this was not your experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you further. We truly appreciate your feedback as it helps us improve our process and service.
Sincerely,
Solana Gear
This review should be zero stars
This review should be zero stars. Do not purchase from them go to Amazon. Purchased a vest which by the way does not come with power bank good thing I thought I was ordering an extra. Vest did not heat as directions indicated. Emailed Solana they sent a new power bank still vest not going to preheat so I call to return and had disputed it. I was told take dispute off and return vest. So I returned vest my cost for a defective item 82 emails later they still will not refund me. After this review you will see comments they have posted how they are here to help same emails I keep getting back they will not provide my bank with a current dispute still open on their end. They send me a screen shot the same one no current date etc. They have been sent from our Credit card the dispute has been resolved to refund us. They claim they have not gotten it even I sent them a copy in an email. Solana is a COMPETE SCAM. I hope this saves you our daughter is still without a heated vest for Christmas because I cannot afford another until I get refund from this! I have been at this since November 16 with company !
31 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Lori,
Thank you for taking the time to share your experience. We are truly sorry for the frustration, stress, and delays you’ve faced with your order, especially during the holidays. We completely understand how disappointing it is to have a gift intended for your daughter delayed, and we sincerely apologize for any confusion or inconvenience caused along the way.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will personally review your order and assist you step by step to make sure this matter is fully resolved.
We genuinely appreciate your patience and the opportunity to make this right. Your feedback helps us improve our process, and we are committed to restoring your confidence in Solana Gear.
Sincerely,
Solana Gear
I would not recommend these
I would not recommend these. I ordered a small vest, which didn't fit, so ordered XS. They shipped an XL. Clearly their mistake. I sent a picture as well. They are still charging me to ship this back!!! Why should I have to pay the shipping cost when it was THEIR FAULT!!! If I could put 0 for a review I would.
31 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Tom,
Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration caused by receiving the incorrect vest size and for the inconvenience regarding the return shipping. This is certainly not the experience we want for our customers, and we understand your disappointment.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further to resolve this issue promptly.
Thank you again for your feedback and for giving us the opportunity to make things right.
Sincerely,
Solana Gear
Disappointed so far.
I ordered both the thermal gloves and the heated vest for my husband for Christmas.
The XL gloves are too short, and the vest didn’t hold a charge. Vest doesn’t fit well for the money spent, and it didn’t come with a power unit to charge the vest. It certainly should have! I called customer support and he agreed to send me a power unit for $2.10. I’m still waiting for it too arrive. Your ad for these products is very misleading! I will be more careful in the future.
26 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Sue,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience with both the heated vest and gloves, and we understand how frustrating this must have been—especially when the items were intended as a Christmas gift.
We regret that the fit, battery performance, and expectations around the power unit did not meet your expectations, and that there has been a delay in receiving the power unit you were advised would be sent. This is certainly not the experience we aim to provide, and we appreciate you bringing these concerns to our attention so they can be properly reviewed and addressed.
Your comments regarding product descriptions and sizing are important to us, and we will be sharing this feedback with our team as we work to improve clarity and overall customer satisfaction. We apologize for the inconvenience and disappointment caused, and we value the opportunity to make things right.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your honest review.
Sincerely,
Solana Gear
I really should’ve read the reviews…
I really should’ve read the reviews first I don’t understand why it’s only heated in the back and not in the front not very happy with the vests I really thought they’d be a lot better and I really thought the company would be on top of all this for how much you’re paying for the vest it should be a lot better it was Christmas gifts and I feel like a little schmuck, but not getting them sooner to try them out to see how poorly they were made
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Joan,
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that the vest did not meet your expectations, especially since it was purchased as a Christmas gift. We understand how disappointing it can feel when a product doesn’t perform as you anticipated.
Our vests are designed with heating elements primarily in the back to help warm the body’s core, but we recognize that this may not align with everyone’s preferences or needs. Your comments about overall quality and value are important to us, and we appreciate you bringing them to our attention as we continue to improve our products and customer experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your feedback.
Sincerely,
Solana Gear
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