Solar Battery Group Reviews 

The product was good and service good this year. There was a period in 2025 when it was difficult to get response to my enquiries. Hence not 5 out 5. No complaints about communications this year. Also investment in larger battery is paying off.

It worked great all the time and never needed replacing I've had it for 4.5 years. Also the staff have good communication and were really helpful.

Punctuality and clear information.

Reference no. 320464

Very happy with product and installation. The only reason I didn’t give 5 stars is that at times it was hard to get hold of customer service reps… but I understand that issue is being addressed

Process was very easy. Good communication and quickly installed.
Very happy with the experience

Staff were truthful, honest and helpful
Suggested an appropriate installation.
Service was good. No delays or issues with installation and commissioning
Good follow up after commissioning
I would recommend Solar Battery Group to others (and I have done this)

The office was terrible to comunicate withbut the workers were great

Good experience all the way through the process to installment.
Follow up even months afterwards also top class - Thanks Tilly
Would be good if there was a consultant to explain VPP a bit more in depth.

Aynalem: order number (#311189)
Good experience, nice and friendly staff. Easy instillation!

This is a company that their business model is convince buyer to purchase their products knowing they don’t need the product then ignore you and play games pretending they will sort the issue.

Tilbury Electrical let me know when they were coming. They arranged a concreter to put a pad down for the battery. They came back when the pad was okay and did a very good job on the installation. Alex the boss even put your app on my phone so I could check how the battery was operating.Very friendly Amand efficient.

A great experience, answered any questions I had
Took their rubbish when finished and left the garage tidy after the installation

The installation of extra panels and battery went very well. Techs were extremely helpful and informative, explaining everything I needed to know. Solar Battery staff are helpful and knowledgeable. Order number 304957.

If you're looking for a reliable solar battery supplier for your home or business then you must look at the team from Solar Battery Group.

We have been with them for many years & we have found them to be excellent at what they do.

There products are great, their staff are very helpful, professional & friendly. They also ensure that your solar system works best for your needs.

So look no further when looking for a solar supplier... do yourselves a favour & contact the great team at Solar Battery Group today!!

Sharon M
#326118

Products were very well explained. Sales person helped me get what meet my needs.
No pressure and put on me to get upgrades. Just good advice.
Order # 321575

Smooth installation process and excellent follow up service post installation.

I highly recommend Solar Battery Group. Outstanding service from sale to installation. Friendly informative and supportive. Margot H. 322153

I have been with Solar Battery Group for a period of time liked the prompt service

Difficult to complain about the service when there isn't any!! Have had an ongoing issue since October 2025 and still no resolution. Issue was the App monitoring our soalr battery system which ceased to connect. After multiple attempts to fix any possible software issues, it was decided that the issue was a hardware problem and a replacement battery was ordered. This took over 2 months to arrange and install and afetr it was done, there was still a fault in the communication with the App but the installers left without it being resolved!!! The numerous phone calls and emails to try and resolve this have continued with the post-installation section telling me that they had to contact the manufacturer. After not hearing anything for over 2 weeks, I contacted them again and found out that the manufacturer had responded but no one from SBG bothered to update me. Now I am being told that another order has been placed and an installer will be scheduled for a visit. If the last experince is anything to go by, this could be multiple weeks delay again and I'm not confident the issue will be resolved. How this organisation continues to survive with this type of service is beyond me. Their automated phone message highlights that they are experiencing high demand for calls and reources have been increased. If they have been inccreased, its not working!!! Avoid this company at all costs to save yourself the frustration I have experienced. Simple customer service standards are obviously beyond them.