Solar Battery Group Reviews 

Solar Battery Group’s customer service from when I first contacted them, to answering my various questions, and right through to delivery of my battery was excellent. Also, the contractors that the Group used to install the battery were reliable, courteous, and efficient. I can heartily recommend Solar Battery Group. Andrew P 👍

Battery's not working since 6 of July on-site work Needs to be done now..just do something.....this is one of many problems that we have had with this installation

Very responsive at the pre installation stage of the solar battery. Not as much after the battery has been installed but still OK.

Overall a great experience and they were very competitive in their prices when comparing them to other suppliers. Clint.C

Excellent service and solar battery product, from initial contact through to 3 months later. I really appreciated that they didn't try to sell me a new solar panel system as I just wanted a solar battery to compliment our already operational solar panel system. We have already saved so much and the app that comes with the AlphaEss battery is super easy to use - it gets a bit addictive to be honest! We went with Amber Electricity so we could control what prices we were paying for electricity and when we could sell energy too. Feels great to have that kind of transparency over your energy usage and bills!

Everyone was helpful friendly and able to answer all my questions. Great service and product. Anne E #314722

The people I talked to over the phone were friendly and patient. The installation team were kind and efficient.

I was pleased to deal with Solar Battery Group. I am pleased with the communications, and any time I had questions they were very helpful. They even made all the paperwork easy and simple. The finished product looks very tidy and the fitters were an extremely professional group. I highly recommend Solar Battery Group. Regards, Ken J (#307420)

Good followup phone calls that were helpful.
I had communication issues around installation - wrong date was given and I received no response to my phone calls and emails to change the date. I didn't get a handover post installation because it was installed on a day that I wasn't at home.

I was able to upgrade old batteries without too much trouble. Q315568 Phil

Great value and customer support in decision making, installation was quick professional and inspection post installation the same. Smooth process.
Order 279226

Dealing with Solar Battery Group was a great experience; all my questions were answered. The straightforward staff were great and informative. The instalations guys were awesome and did a great job.

Solar Battery Group is a non pressure company. From the flyer to post installation I couldn’t be happier with service and customer service provided. Thoroughly recommend SBG to help with all your solar needs. Order number 316452

Very bad customer service - home battery was "installed" almost 2 months ago . It still is non operational (nor is my previously functional PV system) - so i have lost 2 months of PV generated electricity. Customer service complaints/requests are ignored Regret ever getting involved with these dishonest incompetents

I was initially overcharged then refunded all good. A fault then occurred in the solar battery and was not charging four months post installation. Post sales support team almost impossible to get hold of; emailed instructions re how to reset, instructions too complicated for me to follow. Many emails later including to the CEO requesting an on site visit to reset the battery which were ignored .
Had put a deposit on more solar panels and have not heard anything re installation five weeks on. Communicating with this group is like falling into a void. They are fast to communicate when wanting payment.
I regret going with this company , DO NOT make the same mistake

The pre purchase experience was good with patience in addressing our many questions. Installation was neatand tidy. Our only minor issue is that the installer could not stay run us through the operation of the plant. We were to be followed up with a phone call fro mthe company but we rang back ourselves where this was explained. Follow up to see if our plant is working appropriately has been good.

I am very pleased I chose the Solar Battery Group to deal with. They have proven to be so professional. They kept me advised of the progress of my order, the installation went so smoothly and their continuing support has been very helpful. An excellent company!

Smooth process from start to finish. Installation team friendly and courteous as well as cleaned up after themselves. Battery has been fantastic and saved me a lot, particularly as can charge it during low rate period.

Order # 302588
Martin Bathurst NSW
​⭐⭐⭐⭐⭐ Exceptional Upgrade – Total Game Changer!
​I recently had Solar Battery Group install a 26kWh battery to complement my existing solar setup, and the results have been phenomenal.
​Before the battery, I was exporting so much power back to the grid for pennies. Now, I'm actually keeping and using the energy my panels produce. During the summer months, my self-sufficiency jumped to almost 90%.
​What stood out to me:
​Sizing Expertise: They listened to my needs and recommended the 26kWh capacity, which turned out to be the absolute sweet spot for my household's energy consumption.
​Flawless Integration: Retrofitting a massive battery onto an existing system can sometimes be tricky, but their installation team handled it seamlessly.
​The Savings: Watching my reliance on the grid drop to nearly zero during peak sun months has been incredibly satisfying (and amazing for my wallet).
​If you already have solar and are on the fence about adding storage, I can't recommend Solar Battery Group enough. Professional, efficient, and they deliver exactly what they promise.