Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Will order against after 1st order
There are a lot of people claiming Solo is selling fakes; after receiving my first order of Esplendidos, Especiales, and Partagas 4, all of which I have smoked before, either the fakes are as good as the originals or they in fact are legitimate Cubans. The packaging was authentic, exactly the same as previously obtained from Mexico, and the smoke was beautiful. No idea why people are trying to ruin this company. I will order again without hesitation.
16 augustus 2022
Review zonder uitnodiging
D’après le tracking mon colis a été…
D’après le tracking mon colis a été saisi par les douanes et je n’ai aucune nouvelle à ce jour
18 augustus 2022
Antwoord van SoloCigars
Salutations M. Michèle
J'espère que vous passez une excellente journée,
Merci de partager vos commentaires par ce biais. Vos commentaires sont vraiment précieux pour nous, car cela nous permet d'améliorer nos niveaux de service et nos produits.
Nous nous excusons pour la gêne occasionnée car les douanes françaises ont récemment modifié les politiques concernant le tabac.
Nous voulons vous aider à ce sujet, et nous avons besoin que vous nous envoyiez un e-mail (info@solocigars.com) nous expliquant la situation pour ouvrir un dossier et résoudre ce désagrément dans les plus brefs délais.
Nous sommes désolés de savoir que nous n'avons pas répondu à vos attentes et espérons avoir le plaisir de vous aider sous peu.
Encore une fois, nous vous remercions d'avoir pris le temps de partager une si belle critique de votre expérience avec nous.
Isnela Solís
L'équipe du service à la clientèle
Great Job!
Order was correct, Cigars were in Great condition and they arrived in about 10 days.
6 september 2022
Good service
Last order got lost in the mail but your company sent a replacement quickly. I will be ordering from you again.
Thank you
24 augustus 2022
excellent experience even when we face…
excellent experience even when we face problems with the customs you replaced the order with no delays keep going like this reliable co!!!!
18 augustus 2022
Great cigars
Great cigars, quality is very consistent, also quick ship, good company to do business with.
11 augustus 2022
Another easy transaction
Another easy transaction! I think I have a new favorite with the Partagas D4!! Unbelievable!!! I wish I was able to buy these 100 boxes at a time! Sadly, my wife won’t let me. Haha.
9 augustus 2022
Good prices and quick shipping
19 juli 2022
I used to like the service but lots of…
I used to like the service but lots of hiccups lately. My last order was cancelled with the mention that I did it . Then after request I had a message saying that you cannot deliver to France anymore? This should be treated when the order is taken . Is it available, Is it deliverable.
11 juli 2022
Antwoord van SoloCigars
Dear Mr. Clement
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, verifying in our records your last order placed on 06/28/2022 was canceled because at that moment we were having some inconveniences shipping to France, due to french customs.
We do care about our customers, which is the reason your order was canceled and the payment was reversed.
Right now, we have already resolved this situation for the benefit of our customers.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Sent cigars very quickly and in…
Sent cigars very quickly and in excellent condition.
Very satisfied customer.
6 juli 2022
Antwoord van SoloCigars
Dear Mr. Meguerditchian
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend customers perform this process to confirm the product's authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
We would have loved to guide you during this process, but we have never received a notification from you.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Return Customer
I ordered from Solo as my long time cigar provider (Cuban Lou’s) is unable to maintain stock due to supply chain issues. Solo delivered within10 days! I’m ready to reorder a box of Montecristo #4’s.
24 juni 2022
Excellent selection of cigars.
Excellent selection of cigars at various price points. I have purchased cigars from SoloCigars for several years, and have never had a problem.
Donald Raider
23 juni 2022
Never received my order due to your…
Never received my order due to your problems with customs and shipping to France! And the fact that that if I had not written numerous mails to you this never would have been revealed nor taken care of ending with my being reimbursed after a long months wait!
15 juni 2022
Antwoord van SoloCigars
Greetings Mr. Schreiber
I hope you're having a great day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
In response to his concern about order SC57103, we as a company have a high rate of successful shipments, but each country has different customs policies that we have no control over.
For this reason, we offered the customer the option to request a reshipment and choose a refund, in which you requested the return of your money.
We sincerely hope to welcome you on a future occasion and provide you with the exceptional quality and service that characterize our company.
Isnela Solis
Customer Service Team
Great product and delivery
Made orders back to back on my favorite products and received both within 2 weeks in great condition. All were sealed and had humipacks.
15 juni 2022
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