Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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תראה את תשובתך אתם לא מקצועים
24 mei 2022
Antwoord van SoloCigars
Greetings Mr. Wienstien
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, we would appreciate it if you will be more specific regarding this matter. We verified our records and order #SC57051 was successfully delivered.
If you have another concern, feel free to send us an email or give us a phone call to explain the situation.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
For the first time after 3 years been a…
For the first time after 3 years been a client I still have not received my cigars. We have now exceeded the 50 days.
I hope next time will do better.
Thanks
23 mei 2022
Antwoord van SoloCigars
Greetings Mr. Tsakalos
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
Regarding your concern regarding your order #SC56983 and we already provided you instructions in to release the cigars, which are already in your country.
We are a company with policies and procedures already established, but you must follow our instructions to solve this matter.
However, remember we have guarantee policies to support our customers and make them feel better with their purchases.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Excellent service and communications.
16 mei 2022
Every cigar I have purchased from Solo…
Every cigar I have purchased from Solo has been absolutely great! I love them.
11 mei 2022
I have ordered product several times
I have ordered product several times, the product is as advertised and is timely processed.
I plan to continue ordering form Solo, first class outfit all the way.
26 april 2022
Great company
Great company. Very surprised as to how fast my order arrived. Was able to track it . Second time using this company and I would highly recommend it .
21 april 2022
Very very bad since 45 days I didn’t…
Very very bad since 45 days I didn’t receive my cigars
They are not helpful they suggest me to call the customs !
20 april 2022
Antwoord van SoloCigars
Hi Mr. Fety,
Thank you for sharing your experience with us.
Our customers are our main priority. According to my system, we reshipped your cigars since they were caught by French customs.
For better assistance, you may email us at any time at info@solocigars.com or call +1 (305) 602-3460.
Regards,
Carolina arcoa
The Customer Service Team
Great cigars
7 april 2022
Extremely pleased with professional and friendly team.
Extremely pleased with the professionalism and promptness of the staff. All updates are received and accessible online. Have spoken to my assigned Account Manager, Miss Isnela who is helpful and very clear in communication.
27 januari 2022
Oksana was very helpful
10 januari 2022
Box of 10 Behike 54 cigars were so dry…
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately, this time the investment did not pan out. Keep in mind the day they arrive I put them in the humidor. All past orders were great. It's clear these sticks were dry prior to Solo shipping. I will be cautious with future orders ensuring your investment isn't at risk.
Thanks, Mr. Willis--Mendon MA
10 januari 2022
Antwoord van SoloCigars
Hi Mr. Willis,
Thank you for taking the time to leave a review.
We do apologize for the inconvenience you have faced. We have policies to provide solutions to any type of situations our customers may face and we would be more than glad to assist you in this matter.
For better assistance, please email us at info@solocigars.com or call +1 (305) 602-3460.
We are always at your service.
Kind Regards,
Carolina Arcoa
The Customer Service Team
good service
5 januari 2022
Punch Punch box of 25 delivered on time…
Punch Punch box of 25 delivered on time as expected.
Absolutely perfect box of cigars delivered with out blemishes or any damage.
A joy to smoke.
17 december 2021
The delivery was late and to the wrong…
The delivery was late and to the wrong address; it was signed for by the postal employee and dropped on the porch of a vacant house three houses south of my address, even though the address on the box was correct. The smokes were dry and not up to standards that I am used to ordering through another site. I doubt that I will purchase through you guys again
14 december 2021
Antwoord van SoloCigars
Greetings Mr. Callahan
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
In response to your inquiry, our responsibility is to ship the cigars to the destination country and deliver them to the appropriate post office. After this process, they are in the ones in charge of completing the dispatch process, to the final destination or location of the client.
Regarding their dissatisfaction with cigars, we always offer the customer the option of keeping the cigars in a humidor for 14 days with a humidity of 70%. We would have loved to guide you through this process.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
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