Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Simply the Best !!!
Will be doing business with again. Customer service is the best, they call you to inform you that your cigars have shipped !!
10 december 2021
the service is excellent
the service is excellent, the cigars arrive within two weeks, and the quality is great
thank you
1 december 2021
Delivery was beyond my expectations
Delivery was beyond my expectations, and received my cigars in excellent time without problems.
30 november 2021
Solocigar is my favorite website to go to
Solocigar is my favorite website to go to for Cuban cigars, great selections, fast delivery, good quality.
Some times I receive my cigar from Hungary or Switzerland.
10 november 2021
Excellent customer service.
1 november 2021
The cigars ere fresh and on time!
25 oktober 2021
Selling Fake Cuban
Selling Fake Cuban
Selling Fake Cuban Cigar. I got scam. Try google this website or search on reddit. Lots of people got cheated. Such a douche company. They also have another website is almost the same call Rocket Cigar. Please think twice if you are buying from these two website.
22 oktober 2021
Review zonder uitnodiging
Antwoord van SoloCigars
Greetings Dear customer
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We are sorry to hear that we have not met your expectations. We are a company with more than 7 years in the Habano Industry. To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that you go through this process to confirm the authenticity of your product upon receipt.
We would have loved to guide you through this process and provide you with a solution.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Good value for money and excellent…
Good value for money and excellent tracking information...
19 oktober 2021
Excelents tabacs
18 oktober 2021
arrived as ordered great cigars
22 september 2021
Antwoord van SoloCigars
Greetings Mr. Kelminskas
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
Checking our records regarding your order # SC56181. We noticed that there was a complaint about the cigars stuck in customs. In fact, the corresponding department followed up on his case, sending him the cigars again, as a final resolution.
During this process, we share several emails with you, informing you step by step of the progress of the case and we have records of your responses in our files.
We would love to have you back with us.
I hope this information will be useful. It was a pleasure to serve.
Isnela Solis
Solid Retailer
Great prices, fast shipping and true Cuban cigars can be found here. It's always the fist online site I check.
21 september 2021
Cigars are not authentic
Cigars are not authentic. I won’t be buying from Solo Cigars again.
8 september 2021
Antwoord van SoloCigars
Greetings Mr. Mylonas
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers apply this process to confirm the authenticity of the product upon receipt.
We would have loved to help you through this process and verify the authenticity of the cigars yourself.
I hope this information will be useful. It was a pleasure serving.
Isnela Solis
Cigars arrived in record time
Cigars arrived in record time, under 2 weeks in perfect condition.
7 september 2021
Always a perfect and timely delivery of…
Always a perfect and timely delivery of my order . Thank you once again.
6 september 2021
Dear Sir
Dear Sir,
finally , I just received the cigar box but unfortunately more than
5 Cigars totally damaged.
I am sending you a picture of the damaged cigars.
29 augustus 2021
Antwoord van SoloCigars
Greetings Mr. Maalouf
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
In relation to your request # SC56044, we verify that we try to assist you in all possible ways, requesting explicit documentation of the state of the cigars, but we received a response from you.
We would have loved to receive your response at the appropriate time and solve the problem.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
NO STARS !!!!!
NO STARS !!!!!
I ordered2 boxes of cigars Montecristo Open Eagle and
No STARS..!!!! I ordered Montecristo Open Eagle and Hoya de Monterey La Hoya de San Juan #SC56066 for $541 on July 13th. I was told the order was lost and they didn't have the cigars in stock. THIS IS VERY DISAPPOINTING
SINCE I HAVE A GATHERING OF 20 MEN THAT I WAS TO SUPPLY WITH YOUR CIGARS. You have put me in a VERY BAD situation since I now have to find another supplier , on EXTREMELY SHORT NOTICE!!!!
hoya de Monterey
26 augustus 2021
Antwoord van SoloCigars
Greetings Mr. Melikian
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We apologize for all inconvenience. Regarding your order # SC56066, we verified that it was withheld by customs and we offered you a reshipment of the cigars, as a resolution of the problem.
Unfortunately, due to a global shortage of cigars, we were unable to ship the original cigars to you, so we offer you the option of replacing them with other products with a higher amount set.
As an alternative option, you asked us for a refund, which was made on 01/09/2021.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Délais trop lent !....
Dans l'ensemble les produits sont correct, mais ma dernière commande ne m'a toujours pas été livrée !?....
Délais de livraison trop lent !......
Cordialement. Roger.
16 augustus 2021
Top of the tops!
As always, great deals, excellence customer delivery, marvelous product quality
16 augustus 2021
I placed my order for 2 boxes of cigars…
I placed my order for 2 boxes of cigars and recieved them in just under 2 weeks. I have been purchasing cigars from Solo cigars for over 10 years and they have never disappointed me. Always fresh and authentic.
5 augustus 2021
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