Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pretty good up to now
Pretty good up to now. The only two negative things are that I can"t order wile my package its on transit and I can"t get an invoice to my company,
29 juli 2021
Great service
Great service , great quality and the best customer service coming form Lohanna .❤️❤️❤️
22 juli 2021
Customer service was great
Customer service was great. The cigars are fake Cubans. Different sizes on the Bolivar and labels don't look real at all. Montecristo No 2 had a label upside down. Highly doubt these are real Cubans
13 juli 2021
Antwoord van SoloCigars
Greetings Mr. Gatewood
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We are sorry to hear that we have not met your expectations. To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that you go through this process to confirm the authenticity of your product upon receipt.
We would have loved to guide you through this process.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Great customer service and support
6 juli 2021
The response is quick and the cigars…
The response is quick and the cigars are in good condition.
23 juni 2021
Antwoord van SoloCigars
Greetings Mr. Oshima
I hope you are having an excellent day,
Thank you for taking the time to share such a detailed overview of your experience.
We look forward to welcoming you back to provide you with a memorable experience, as always.
Isnela Solís
The packing from Hungrey shipment is…
The packing from Hungrey shipment is not up to standard!
9 juni 2021
Antwoord van SoloCigars
Dear Mr. Wong,
Thank you for your feedback.
We would like to address all of your concerns. Please feel free to send us an email at info@solocigars.com.
We are always at your service!
Kind Regards,
Carolina Arcoa
I was told that
I was told that - it’s not that you have problems, it’s how you resolve them. With that said, I really appreciated how Oksana and the team resolved an issue with cigars that were peeling. For that I give them 5 stars!
25 mei 2021
Been ordering for almost 2-years and…
Been ordering for almost 2-years and never had an issue. Great customer service....Thanks
18 mei 2021
paid and never received
14 april 2021
Antwoord van SoloCigars
Greetings Mr. Merle
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We are sorry to hear that we have not met your expectations. Checking in our files regarding your order # SC55442, the package was in the customs of your country, for which we gave instructions to contact them directly, and depending on the information they provide, we would evaluate the best solution for you.
We did not receive a response from you, so it was difficult for us to follow up on your case.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
I often find myself picking up cigars…
I often find myself picking up cigars at Solocigars store - and I love stopping in here to pick up interesting and amazing cigars to go with the presents that I can't find anywhere else...
2 april 2021
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