Actually I have no words to describe how wonderful and life changing SB1 has been, before shower buddy arrived two people had to lift up my shower chair and put me in the shower stall, due to this I... Toon meer
Bedrijf heeft geantwoord
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I am one of my father’s caregivers. The Shower Buddy is like a Godsend to him. It gives him independence and the ability to take care of himself in the bathroom. He maneuvers the Shower Buddy,... Toon meer
Bedrijf heeft geantwoord
Part availability and customer service are good. Part cost is high, but I expect that in the DME world. What I don’t expect is high shipping cost AND it taking 10 days for parts to get to me. They sho... Toon meer
Bedrijf heeft geantwoord
I'm so happy that my brother was able to find this site to buy shower chair parts instead of buying a whole new chair. The delivery was good and no problems at all. I would recommend this site to my f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Contactgegevens
12405 Montague St, 91331, Pacoima, Verenigde Staten
- 8777692833
- info@SolutionBased.com
- solutionbased.com
4,7
Uitstekend
276 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Solutionbased
That’s wonderful to hear! We're so glad your mom is enjoying the SB3T with the ROHO cushion. Thanks for sharing!
Elizabeth Hoang is the best!
Elizabeth Hoang was so very kind and helpful in getting me the petit shower chair cushion for my son. She went above and beyond for us.
28 mei 2025
Antwoord van Solutionbased
Thank you for the kind words! We’re lucky to have Elizabeth on our team—so glad she was able to help you and your son!
Knowledgable
28 mei 2025
Antwoord van Solutionbased
Thanks! We’re glad you found us knowledgeable—here to help anytime!
Showerbuddy replacement wheel delivered promptly
I needed a replacement wheel for a ShowerBuddy chair. In general, the chair is great, but the wheel rusted even though I take it apart and drain after every use (I didn't know to do this at first). So, I don't feel I should have needed a replacement wheel, and with delivery it cost about $65.
I first found and used a showerbuddy email address, but they forwarded my request to solutionbased. Once that happened, the order fulfillment was just fine.
28 mei 2025
Antwoord van Solutionbased
Thanks for the feedback and for sharing your experience. We’re glad we could help with the replacement, and we’ll pass your comments along to the team. Always here if you need anything!
Wonderful customer service
Wonderful customer service! Very helpful. Replaced a part on my Shower Buddy foldable shower chair. Ordered wrong part. You sent me a return authorization for the wrong part and sent me the proper part all in a matter of a few days. I’m a happy customer and will recommend to friends. Problem solved.
22 april 2025
Antwoord van Solutionbased
Thank you for the great feedback! We're glad we could get it sorted quickly. Appreciate the recommendation — we're always here if you need us!
I bought an SG2 on mistake
I bought an SG2 on mistake, so I bought an SG3 as well. Walmart would not cooperate with me to return the SG2. However, Solutionbased came to the rescue and sent me a return label to process my refund. The SG3 works PERFECTLY. Great company.
31 maart 2025
Antwoord van Solutionbased
Thanks for the updated review. We are glad it all worked out.
Antwoord van Solutionbased
Thanks for the review.
Review of Solution Based system
I have found that the Solution Based website is not overly easy to use when trying to find replacement parts for the SB1 shower buddy system that my quadraparetic husband needs to use every day, but so far the replacement parts have been satisfactory.
25 maart 2025
Antwoord van Solutionbased
Thank you so much for your feedback. We’re glad the replacement parts have worked well for your husband, and we truly appreciate you sharing your experience with the website. We’re always working to improve and will take your comments to heart as we make updates to better serve you.
Loving Our ShowerGlyde bench!
The ShowerGlyde bench arrived early. I was able to assemble it and make adjustments for a solid fit in our bathroom configuration because of the clear instructions. Everything is working well -- as was hoped! Thanks for this incredibly helpful solution!
28 februari 2025
Antwoord van Solutionbased
Thank you so much for your kind words! We're glad to hear your ShowerGlyde bench arrived early and that the clear instructions made assembly and adjustments easy. It’s great to know everything is working well for your bathroom setup. If you ever have any questions or need further support, we’re always here to help!
Antwoord van Solutionbased
We're sorry to hear about the mix-up with your order. We understand how frustrating that can be. Please reach out to our support team, and we'll make it right as quickly as possible. We're here to help! info@sb.care
Great Customer Service
Spoke to them via email due to our 7 year old Showerbuddy Chair that needed some parts due to wear and they were so helpful. They sent me the exact link with parts already picked out just had to fill in details. Ordered them and received them within a week. They were so helpful and we truly appreciated their help. Love the Showerbuddy chair it’s so sturdy and has made handling my disabled sister at home so much easier, so happy we were able to replace the parts.
21 februari 2025
Antwoord van Solutionbased
Thank you for your kind words! We're so glad we could help you find the right parts quickly and that your Showerbuddy chair continues to make a difference for your sister. We truly appreciate your support! 💙
I have the LyftChair and it’s amazing
I have the LyftChair and it’s amazing. It’s for people who are not only seriously impaired but for those of us that need and want some extra support. Like for people that wear Medical Alert Units.
Carolyn Smith
3 februari 2025
Antwoord van Solutionbased
Thank you, Carolyn! We're happy to hear that the LyftChair has been a great support for you. Your feedback means so much to us! Stay safe and take care.
Antwoord van Solutionbased
Thanks for the feedback.
The stool is great looking
The stool is great looking, solid and not a tip factor. It fits great in the shower. Very pleased! It arrived in a timely manner, just as stated when it was ordered.
24 januari 2025
Antwoord van Solutionbased
Thank you for your feedback! We're so glad you're happy with the stool's design and stability. Enjoy your new shower setup! 😊
Antwoord van Solutionbased
Thanks for the 5 star review. Happy holidays.
Great product and good service.
4 november 2024
Antwoord van Solutionbased
Thanks for the review. Happy holidays.
Received just what I ordered and…
Received just what I ordered and needed. The item came sooner than expected.
4 november 2024
Antwoord van Solutionbased
We are glad the product came in sooner than expected. Thanks for taking the time to write a review for us.
We love the shower glide
I have I have owned the shower glide for over 2 years. My husband's disabled it works wonderful for him. I wrote in a Facebook ad that it was all perfect except that it didn't have arms. Solution base team answered and sent me a link that I could now buy arms to put on my shower glide. I ordered them the same day they came rapidly very easy to install and they make the shower glide seats so much more stable for my husband he feels safe in it. Thank you for the response and we love the shower glide
21 oktober 2024
Antwoord van Solutionbased
Thank you so much for sharing your experience! We’re thrilled to hear how well the ShowerGlyde has worked for your husband and that the new armrests have made it even better. We’re always here to help and are grateful to have made a difference in his safety and comfort. Thanks again for your support, and please reach out anytime!
Never again!!
Would never buy direct from this company again!!! Ordered a shower chair and it didnt work so sent it back and these jerks made us pay $125 shipping!!!
This guy is the worse no empathy or concern what so ever!!
Emmanuel Martinez
(818)573-6369 Cell
(800)337-6660 Office
23 september 2024
Antwoord van Solutionbased
Thank you for your feedback. We’re sorry to hear about your experience. To clarify, we reimbursed you 100% of the purchase price, but we do ask that customers cover return shipping. We understand that shipping costs can be frustrating, but we cannot reimburse more than the total paid for the product. We truly value your feedback and will continue to work on improving our customer experience.
Efficient / Friendly
Efficient, friendly, timely repair on my paralyzed mother's wheel chair
Thank you
4 oktober 2024
Antwoord van Solutionbased
Thank you for your kind words! We're so glad we could provide a timely and efficient repair for your mother's wheelchair. Your trust means a lot to us, and we're always here to help when you need us. Take care!
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