Actually I have no words to describe how wonderful and life changing SB1 has been, before shower buddy arrived two people had to lift up my shower chair and put me in the shower stall, due to this I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am one of my father’s caregivers. The Shower Buddy is like a Godsend to him. It gives him independence and the ability to take care of himself in the bathroom. He maneuvers the Shower Buddy,... Toon meer
Bedrijf heeft geantwoord
Part availability and customer service are good. Part cost is high, but I expect that in the DME world. What I don’t expect is high shipping cost AND it taking 10 days for parts to get to me. They sho... Toon meer
Bedrijf heeft geantwoord
I'm so happy that my brother was able to find this site to buy shower chair parts instead of buying a whole new chair. The delivery was good and no problems at all. I would recommend this site to my f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Contactgegevens
12405 Montague St, 91331, Pacoima, Verenigde Staten
- 8777692833
- info@SolutionBased.com
- solutionbased.com
4,7
Uitstekend
276 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Solutionbased
Thanks for the 5 Star review. We appreciate it.
New brakes
New brakes
The process of ordering replacement brakes was easy and fast. Disapointed I had to replace the brakes on a shower chair less than a year old.
6 oktober 2022
Antwoord van Solutionbased
Hi Morris, we are happy to warranty the parts. If you can please email me: israel@sb.care with the serial number I can start the process. Sorry about the inconvenience.
super helpful
Showerbuddy is consistently super helpful. Products are durable, reliable, and address a variety of needs. Appreciate their excellent customer service!
29 september 2022
Antwoord van Solutionbased
Thanks for the positive feedback. We apprecaite it.
Highway Robbery
The small piece of fabric for our shower buddy chair was highway robbery at $68 with shipping. You guys are taking advantage just cause everyone else is. Shame on you!
28 september 2022
Antwoord van Solutionbased
Unfortunately when there is low volume the price does go up. Our chairs are built using great materials and we dont sell much parts. We add a very little mark up on parts. Most equipment today is disposable and most manufactures dont sell replacement parts. I am sorry it feels like a robbery. Thats not the intent.
Antwoord van Solutionbased
❤️
Travel bag for Showerbuddy
Got the bag for shower chair in time for our trip and it held up nicely. A little snug but it works
14 september 2022
Antwoord van Solutionbased
We are glad it all worked out. Thanks for the review and feedback.
Great customer service
After receiving the wrong carry-bag, I contacted customer service, and they promptly sent the correct bag. Great response and communication!
15 september 2022
Antwoord van Solutionbased
Sorry about the error and I am glad we were able to ship the correct one the second time around.
Shower chair headrest
After a lengthy hold up in customs we recieved the headrest as described.
Thanks
Al
15 september 2022
Antwoord van Solutionbased
Thanks for the feedback and so sorry for the inconvenience. I just tracked the order and it shows delivered. I will also email you the tracking information.
Easy to order from the Website
Website was easy to order from - it made clear which strut would fit our chair. Ordered Tuesday and received it Friday. Delightfully fast.
6 september 2022
Antwoord van Solutionbased
Thanks for the feedback. We appreciate it.
5 stars!!!
5 stars from me!
A very professional service!
Everything got sorted out pretty quick!
14 september 2022
Review zonder uitnodiging
Antwoord van Solutionbased
🙏 thanks for the review. We appreciate it!
I am very pleased with my experience
I am very pleased with my experience. My email was addressed within hours and a follow up call came as I requested. They are easy to work with and we’re able to help me to confirm my measurements for the Shower Buddy. The shipment arrived within a week. Great service great product!
23 augustus 2022
Antwoord van Solutionbased
Thank you for the order and the trust you put in SB 🙏. We appreciate the review. Thank you!!!
Antwoord van Solutionbased
Thanks for the review 🙏. We appreciate it!
Very easy to find the correct part and…
Very easy to find the correct part and also easy to order.
Sent and received in a quick manner. The part fit correctly and was good quality.
We have had a shower buddy for a few years and it is a quality product. We use it for our daughter who has spina bifida.
7 september 2022
Antwoord van Solutionbased
Thanks for the review and feedback. We are so happy that our product is working well for your daughter. 🙏
Antwoord van Solutionbased
Thanks for the Feedback Moti. Really appreciate the support through the years and being able to supply all of Raya's Paradise facilities with Showerchairs.
Needed unusual replacement part
I called needing small part that was not listed in the catalog. Oscar went above and beyond in helping me identify the part, finding the part and shipping it out very quickly. He was very pleasant and personable- it was an unexpectedly great customer experience which seems rare these days.
25 augustus 2022
Antwoord van Solutionbased
Thanks for the acknowledgment, we try hard and it's nice to get noticed. 🙏
Patrick's review
The charger was packaged well and arrived in a timely manner with no problems.
22 augustus 2022
Antwoord van Solutionbased
Thanks for the feedback.
You have the best customer support I…
You have the best customer support I have ever experienced. Thank you many times over for all you have done.
7 augustus 2022
Antwoord van Solutionbased
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer support. We're always here to help, so please don't hesitate to reach out if you need anything else. Thank you!
The part fixed my bath lift
7 augustus 2022
Antwoord van Solutionbased
Thanks for sharing your ❤️ experience, we are glad it worked out.
Never again!!!!!!!!!
I have had a shower chair for 2yrs and I have replaced almost every part. The chair is terrible, unreliable and the parts are expensive.
5 augustus 2022
Antwoord van Solutionbased
We are sorry you are having issues with you chair. If you can email me at israel@sb.care with the serial number I can help you get warranty parts. This should not happen. We have users on our chairs for over 10 years. We do see casters get replaced after a few years of use but that's about it.
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