Brother Industries Reviews 303

Ich hatte einen Drucker wegen der Cashback Aktion von Markenmehrwert gekauft.

Das Geld kommt nicht und man wird von Markenmehrwert nur hingehalten.

Brother reagiert gar nicht auf Anfragen dazu.

Sowas nennt man Betrug.

Kundensuport absolut unterirdisch

Ich hatte am 05.05.2022 einen Ettikettendrucker gekauft (QL-1100). Von heute auf Morgen lässt er sich einfach nicht mehr einschalten. Es wurde versucht eine Problemlösung zu finden da ich nicht einsehe das ein 200.- Gerät einfach nach 6 Monaten nach der Garantie aus dem nichts nicht mehr funktioniert. Galaxus (Verkäufer) kann laut ihnen nichts machen wenn die Garantie abgelaufen ist, sprich muss an brother weiterverweisen. brother sagt, ja keine Garantie mehr gehen Sie zum Servicepartner. Neben den absolut kurzen Antworten und den zahlreichen rechtschreibfehlern bei 2 Wörtnern, wurde ich auch noch einfach aus der Leitung geknallt. "Die Serienummer", "Postleitzahlt", "wenden Sie sich bei unserem Sericepartner", auf meine Frage was der dann macht? "Kostenvoranschlag" auf meine Frage ob die eine Kulanz oder Teilübernahme machen, da das Gerät ja doch sehr mangelhaft sei "wenden Sie sich bei denen" und schon war ich aus der Leitung.

Der Drucker wurde während der Garantiezeit ohne jegliche Reparatur einfach kapputt wieder zurückgeschickt. Dies, nachdem ich bereits wochenlang auf eine versprochene Kartonage gewartet hatte, die nie angekommen ist. Am Telefon wartet man unter Umständen eine ganze Stunde, ohne, dass jemand abhebt.

Ich warte seit 3 Wochen auf die Rückerstattung des Rechnungsbetrages für einen zurückgeschickten Brother-Drucker. Vorab musste ich schon 2 Wochen auf mein Rücksendeetikett warten. So einen schlechten Service habe ich noch nie erlebt.

Worst customer service I have ever encountered. The people don't know their product, barely speak English, transfer you multiple times to other people that are just as clueless and then give you another phone number to call which has a 2 hour wait time. Their chat options wants you to give your credit card information & give them money before you can continue. The printer is great, unless you need service, then you have to junk it and get a different brand.

wirklich schlecht. Immer hat das Ding etwas. Scannen funktioniert immer ganz gut, der Rest ist immer Glückssache

Nach mehreren längeren Wartezeiten in der Hotline, bis zu knapp 1 Stunde war kein Kontakt zu einem Kundenberater möglich.

Fazit:

Kaufen Sie am besten NIE ein Gerät von Broher !!!Sollten Sie eines haben, solange dieses noch funktioniert kaufen Sie sich eine andere Marke als Ersatz und ersatzen das Brohre Gerät sofort.

I wondered why these printers were so cheap. Now I know. Warning- if you purchase a Brother inkjet printer, it is set to self clean at RANDOM TIMES for some reason that cannot be prevented, worked around, reset, or set to a more convenient schedule for any reason. Our shiny new printer wakes us and our children up in the middle of the night, early in the morning, just randomly, cleaning itself. Even if we cleaned it that day. Even if we are printing regularly.
And this is how I learned their customer service is 100% useless. Despite me clearly explaining the issue over HOURS on chat and then an hour on hold on the phone, they refused to do anything but take me through their script, a series of useless troubleshooting steps, then repeated the answer easily googled online (which they could have started with): nope. We programmed it this way. Deal with it. When I asked why this couldn’t happen say, in the middle of the day, or at a time we choose, or just not while we are sleeping, the answer was, meh. Weird. And the printer search begins again.

On 10/11/24 shortly after I had upgraded my Mac computer to the MACOS 15.0.1 operating system my MFC-J985DW printer/scanner could no longer be accessed using your latest version of the iPrint&Scan app that I downloaded from the Apple App Store. I went to the download section of your website to see if Brother had an updated driver for that Mac operating system and there was no update. I then called support twice to seek assistance with restoring access to my Brother printer using my computer. The first call lasted 1 hour, 14 minutes and 42 seconds. The person I spoke with had absolutely no idea how to help me and it was obvious from the conversation he was either talking to another person in technical support or using a messaging app to attempt to get assistance. The entire conversation and the steps I performed on my computer were an absolute waste of time and he eventually hung up on me. I tried subsequently to find the information I was seeking by searching on the Internet. After approximately 2 hours of searching the Internet and finding no solution, I decided to call customer support again. The second time the female person I spoke with had such an accent it was impossible to understand her, so I interrupted her and told her I need some specific answers. I asked her to ascertain if Brother had a driver update for MACOS 15.0.1 or 15.0. Again she apparently either spoke with or used your internal messaging system to ask, I guess, someone in technical support if there was a driver. She told me there was none. I then asked her if Brother would be releasing an updated driver in the future. She again spoke/messaged to seek assistance for someone in technical support. She said that Brother would not be releasing an updated driver in the future.

Atrocious customer support. I’m pleased with the printer I bought. My WiFi modem was switched and I learned I needed to uninstall and reinstall it. I learned this NOT from BROTHER customer support because they don’t offer any. I’ve been told 7 different times that someone would call me back. NEVER happened, not once. I guess they only sell things but have no concern for the people who pay for them. Unprofessional, cheap and shameful business practice. When I need a new printer, I’ll choose a different company that gives a care about supporting their customers.

Bei meinem A3 Multifunktionsgerät bewegt sich nach nur 18Monaten nichts mehr (Display finster)
Die Fa. Brother verspricht bei einer Produktregistrierung eine 36Monate VOR ORT Garantie.
Beim Brother-Support wird nicht geholfen, sondern der Kunde wird mit Standardantworten abgewimmelt. Ich habe noch nie so einen schlechten Produktsupport erlebt.
Nach unzähligen erfolglosen Emails, Chats, Telefonaten und 4Wochen Wartezeit auf eine Lösung werde ich das teure Gerät entsorgen. Nie wieder Brother!!!

I owned a Brother MJC J1205W All in one printer for 4 years. I paid, on time, every month, $10.86 for the ink subscription. I received one black ink cartridge during that time. Honestly, the ink cartridges last a longer time than if you buy them separately. However, my color cartridges' ran out and I had not received the new ones which were supposed to arrive before the old one emptied. I sent them a message letting them know and was told that their look into my machine showed I had 57% ink left in the color. I offered to take a video and scan in the pages that came out showing the lack of color and just lines. They said they couldn't do anything about that because they showed 57%. So I basically gave them over $500 for one black cartridge and to have a printer that I cannot use. They claim that the ink is based on the number of pages you print. So if you are printing high color resolution pages your ink will run out thus rendering your printer useless until you can print more pages. This is a total rip-off. I purchased a different brand, with ink that I can control and cancelled the Brother which again is totally useless to me now.

I bought a Brothers labeler 2018, model P touch D210 and one day last year it just stopped working. This is a device that lives in my pantry and I use it infrequently. I contacted Brother to be told, well they don't last forever or something to that extent. So like an idiot, I bought another one and yep, 1 year later it stopped working. It is still warranty so when contacting customer support at brother, they refer me to "technicians" in my area which I contacted and none responded. So yet another useless piece of electronic will go to the recycling center. Needless to say, I will not be buying any Brother product ever. I gave it a two star rating because I really like the printer.

Schrecklicher Service!!!
Wenn es die Möglichkeit gibt eine andere Marke zu kaufen, auf jeden Fall machen!

In meiner Wahrnehmung ein Totalausfall. Als Businesskunde haben wir knapp 100 Etikettendrucker angeschafft, die wir nun nicht richtig ans Laufen bekommen. Support oder ähnliches ist quasi nicht vorhanden. Hotline nicht erreichbar. Whatsapp Support verweist auf Hotline. Danke für nichts. Wer im professionellen Bereich unterwegs ist, sollte hier unbedingt die Finger von den Produkten lassen

Das Unternehmen hat mir eine falsche Druckerpatrone geliefert. Im Versuch diese umzutauschen wurde mir drei Mal die gleiche falsche Patrone geliefert und dann hieß es plötzlich ein Umtausch nicht mehr möglich. Alle Rücksendungen musste ich selbst bezahlen. Das ist nicht nur schlechter Service sondern auch gegen alle Regeln des Verbraucherschutzes. Ich werde nie wieder dort etwas bestellen.

I have a HL-2375DW. It's new, I've printed a few hundred pages. Suddenly has an error message saying that the toner needs to be replaced. I am certain it should still be able to print but it refuses. After much frustration and googling I found out about the "toner continue mode" that lets the printer continue printing until it is out of toner. I change the setting and of course it prints fine and legibly without a toner change. I don't think there is anyone in the world who wants their printer to stop printing before it has run out, that's what a printer is for... I won't buy another Brother printer.

I bought a laser printer and was having trouble so I contacted Brother who offered me a 3 year plan that included monthly cleanup support for my computer. I called the number they gave me each month for 7 months and then, all of a sudden, the number was no longer in use. It had been disconnected. I tried in vain to contact Brother about this. It was very difficult to get a hold of them. Once they were to call me back and never did, then when I got someone they disconnected me. Finally, I went to their LiveChat and was told to give a credit to get more information and I would be charged $1.00. I started this process but then deleted my information and never submitted it. Yet, withing a couple of minutes they charged my card $63.00. I received an alert from my credit card company and they immediately cancelled the card and removed the charge. Naturally, I will no longer use a Brother product.

Drucken funktioniert tadellos, nach Neuinstallation des Treibers
Scannen ist mühsam
Mein Drucker DCP-1610W
das Display ist zu klein um nicht zu sagen winzig
Display hat schlechte Beleuchtung
eine Ansteuerung über den PC mit allen Eingabemöglichkeiten wäre sinnvoll