Brother Industries Reviews 303

Ich habe heute versucht, mit dem Support von Brother zu chatten. Erst wartet man 40 Min, bis sich endlich ein Mitarbeiter im Chat meldet. Wenn man das dann nicht sofort mitbekommt, muss man sich erneut anmelden. Nach dem 3. Versuch bekam ich eine freche Antwort und einen Link, der nicht hilft und wurde wieder gebeten, mich neu anzumelden. Für telefonische Anfragen werden 1,99 €/Min. fällig, wenn man nicht mehr in der Garantie ist. Ein unmöglicher Kundendienst!

The worst, most egregious Customer Service I have ever encountered. Poorly trained, recalcitrant, and remiss in their duties to take comprehensive notes.

Their "LEVEL 5" is supposedly top tier but the agent 'Paul' was excessively hostile, bullying, and unresponsive.

Received a series of links to try and service my HL-L2395dw printer. making copies with black all over them. The links sent did not work. the cyustomer service which I tried before is terrrible. A lot of time spent getting no where. If I do not get some help I will not ever buy brother again. the product I have liked in the past. But I cannot get help with the issue.

Called Support - could not ever actually speak to anyone. I was connecedt to a fake voice in a French accent who said its name was Kevin. When I asked to speak to a person I recived no response and was put on hold for about 10 minutes before I gave up.

DO NOT BUY anything from this company- they obviously do not care about their customers

J'ai acheter une Brother MFC L3770CDW,

J'ai rencontré énormément de problème avec cette machine, le toner noir d'usine a très vite dysfonctionné ainsi que le tambour, le support Brother a d'abord refusé de prendre en charge le remplacement, avant de le faire sous pression du revendeur. Ensuite, la machine vide très vite ses consommables. J'ai par la suite découvert que les consommables n'était pas vide, mais la machine les déclare vides après un certain nombre d'impressions. Chose qui peut être réinitialisé par commande..... De plus les toner sont équipés d'engrennage qui finisse par bloquer les toners après un certain nombre de tours, alors que les toners ne sont pas vide....

Je regrette l'époque où on changeait un toner quand la page ressortait sans impression de l'imprimante. Cette consommation forcée est scandaleuse. Plus jamais brother, sans compter les problèmes de connexion réseau récurrent.

My printer wasn't printing from my computer. After some searching online, I found the Brother Customer Support on-line chat, got an agent, and discussed my issue. When she was stymied, she got someone else. When both were unable to solve the problem, I knew I needed to have someone on the phone, where I could sit beside my computer and printer as we spoke. I was insistent on my getting telephone assistance. Rasha, the on-line agent, said someone would phone me in a few days. And sure enough, to my surprise, the phone call came!! It took two separate long phone calls, where Auja, the agent, guided clueless me as she applied various stratagems to my computer while she tried to solve the problem; and, happily, she was finally successful! I know the frustration when a printer won't work. And the anger when you can't get help from a company after you've spent considerable money on their product, So, in Canada, anyway, try that route to get help from a Brother agent.

Drucker defekt. Support reagiert weder auf WhatsApp noch auf E-Mail.

I have had problems with two brother colour laser printers recently and found brother support staff very arrogant with an attitude ‘we’ve got your money bad luck go away, they offer no help except go to a service centre who charge more than the printer costs before they look at it.A totally disgraceful company who l will never deal with again.
Nick McGlone (AUSTRALIA)

If I could give no stars I would I have never had an issue with brother printers till now. Had printer for about 2 months brought for school and now says has a mechanic problem. This thing is going in the dumpster today. Their customer service isn’t worth a damn. They want me to pay for them to look at it and fix it. Going in the dumpster very disappointed with this brand.

Terrible Customer Service, took all day to get one Rep on a phone. Finally rep said my operating system is too old, not supporting the printer. It was supporting 3 days ago before I moved out of my house, and suddenly its not supporting. My operating system is the newest so its B.S. They're lazy to troubleshoot the connection. Very unreliable Service and products.

Le support technique lit en diagonale les messages qui lui sont envoyés, et, par voie de conséquence, répond à une question qui ne lui a pas été posée.

Gewinnmaximierung steht an 1. Stelle !
3000 Seiten -nicht mal 1000 Seiten- kompatible Toner werden nicht akzeptiert, nur originaler Toner! Extrem überteuert ! Hatte noch einen originalen verschlossenen wird nicht erkannt, laut Hotline Pech gehabt da aus dem Jahr 2018 ! Selbst Scanner wird Software mäßig unterdrückt, wenn kein Toner erkannt wird. Finger weg von Brother Druckern/Scannern .

Verbietet den Verkauf von 10 (zehn) legal erworbenen compatiblen Druckerpatronen aus Privatbesitz auf Kleinanzeigen. Nachhaltigkeit ist hier ein Fremdwort! Umweltschutz muss bei sogenannten Markenrechten zurückstehen. Brother....keine Empfehlung mehr! Ist Brother schon so angeschlagen, dass diese 10 (zehn) Patronen das Unternehmen gefährden?

Called to set up new printer. Lady did not give me all information. Still unable to set up printer to WiFi. Directly connected it to my internet- still failed. She refused to connect me to a supervisor and said it would be tomorrow as they are busy. Horrible customer service and would not have purchased if I knew that!!

I bought a Brother J4535DW printer a week ago. It is the same model I purchased a few months ago for my office that I really liked. The printer started to occasionally make a buzzing sound with an error message about updating firmware that couldn't download. I called Brother support and the technician told me after going into my computer and the printer files that it was a problem with my computer and they would charge me $49.00 to fix it. I couldn't believe that they would charge me to fix a printer that was working but annoyingly would buzz. I told them I was going to return the printer and they offered to give me 6 months support for $29.00. I refused. I tried one more thing to fix the printer which was to download from Brother the updated driver which so far has worked to solve the problem and it was free. What a ripoff.

Unser 12 Monate alte Drucker MFC-J4540DW hatte häufige Probleme mit Schriftbild (schräge Texte) und auch Reinigung, Ausrichtung usw. brachten immer nur wenige Blatt Abhilfe. Daher an Brother gemeldet und einen Service erlaubt, der mich dazu bringt, diese Bewertung zu schreiben:
- Reaktionszeit auf die E-Mail nie länger als 3 Werktage
- uns wurde ein Leerkarton mit Füllmaterial für den Reparaturversand per DHL zugeschickt (!!!)
- Retourenaufkleber für DHL wurde ebenfalls mitgeliefert und Drucker dann von DHL abgeholt (!!!)
- Nach Abholung haben wir den Drucker nach 5 Werktagen wieder per DHL erhalten und jetzt druckt er 100% sauber

Fazit: so einen guten Service hatte ich schon lange nicht mehr (und ich hatte in meinem Leben schon viele). Es ging und geht einfach nicht besser; alleine der Leerkarton und Retourenaufkleber macht es super bequem. Drucker rein, abholen lassen und wieder liefern lassen. Keine Kosten, kein Filialbesuch, keinen Karton besorgen; ich bin (nachvollziehbar denke ich mal) begeistert und sage daher: Danke, Brother !
(und nein, ich bin definitiv kein Mitarbeiter von Brother :-)

Seit Wochen habe ich einen defekten Etikettendrucker und bis heute keinen Ersatz erhalten.
Support ersetzt den Gang in den Zirkus. Auch schön!?
Servicewüste Brother ein einmaliges Erlebnis!
Pfui Deibl -

Le service après vente s'est bien occupé de mon imprimante. Ils m'ont envoyé un bon Chronopost pour la renvoyer gratuitement au dépôt.
Elle est revenue très rapidement, réparée.
Je recommande

After a few months of normal operation my Brother MFC-L3750CDW Printer stopped printing from my PC. Scans and test prints worked, printer made all the usual sounds but just wouldn't print. Got onto Brother Support who attempted to help via email but eventually escalated to a support person who called me and worked with me over the phone to successfuly resolve what seems to have been a driver conflict from an older model printer. I'm very appreciative of being able to speak with Robert ( brother support) who resolved my issue. You could say he's a big brother. Thank you.

Have had 3 brother printers, this one (MFC-J1010dw) is the last. Terrible service. Cannot speak to anyone about problems. Only had it 3 weeks and cannot get it to work like it should and no one to help. I should have read the review here first. Wish I could return it to Best Buy. I will try.