Stanton Optical Reviews 10.111

Staff was helpful, helped me through process, Store Manager was amazing!!

A kind and respectful staff. Very professional and clean atmosphere

The glasses are a bit blurry and seem like lenses are a hard plastic. Get dirty quick and hard to clean.

Took my daughter there for her first eye exam. She was very nervous but every employee there was patient and kind and helped make the experience much better

The staff was incredibly friendly and welcoming but the doctor somehow completely messed up my prescription and now I’ve paid for a pair of glasses that I can’t see out of

Staff was friendly and didn't have to wait long.

Excelente servicio, calidad y cumplimiento.

Great service and wonderful people!

My experience at Stanton Optical was Excellent. Nate was fantastic, and I loved the virtual eye exam. I will be back when I need glasses or contact. Great job for my first experience, keep up the good work.

Honestly if I could give zero stars I would. The experience started off okay with the exam and simply went downhill from there. Nobody really helped me with picking frames ir explaining the price differences. I settled on 2 frames and placed the order. I was given a promise date that was exceeded. I then received my glasses, they were extremely stretched out when I received them. I returned to the store to address the issues and was the gaslighted by an employee who tried to tell me the glasses were supposed to be that way. I then pulled the same glasses off wall to show them they should not be that stretched out. The associate then proceeded switched the lenses into the frames from the wall, I requested she stop and asked if there was an unworn pair available and if there was not stated I’d like to just have a reorder done. She then spoke with another associate about reordering, the associate told her to proceed and she then attempted to dismiss me stating I was no longer needed. They were not going to provide me with a receipt of the reorder or any proof of confirmation. Upon receiving the new pair of glasses I ran into the same issue, the frames were stretched out and loose. Even after trying to tighten they still loosened after a day or 2. I went back into the store and proceeded to choose a pair of Gucci frames to replace the other metal frames I originally chose. I paid a price difference of $230 in addition to my previous purchase and they received the other metal frames back upon pick up of the Gucci frames. Again the return time window was exceeded. Once I finally received my Gucci glasses had them for roughly a week or so and the nose piece snapped off. For $400 frames you would think they’d be better quality. Anyways, I went to the store to address the issue…. I was told the policy had changed on Gucci frames and the return process AFTER my purchase. I requested a refund for the Gucci frames, and the remainder cost for the Carter frames. I then asked for them to remake my Champion frames (Ones that kept stretching out) and the store associate assisted with placing an order for Elite frames with the same transitional lenses as the champions. However there was still going to be a price difference between the Elite and Champion frames so the associate offered to give me a pair of Elite frames in Grey with my regular prescription non transition lenses to make up for the price difference. I agreed and was satisfied with this choice along with the refund for Gucci frames. Upon trying to process the refund for the Gucci frames they somehow refunded my original order and cancelled the remake for my glasses. However they did not refund the $230 difference I paid for the Gucci frames. All this took place in February…. Here it is in May… I still have NO GLASSES and they owe me an explanation for the price difference on the remake of glasses and how they are trying I make it equivalent to $230 for ONE PAIR! I was told by the store manager Brandon my glasses were being remade and would be done by 4/20/26…. Never recieved a call. Contacted store on 4/30 spoke with Pilar who couldn’t find my order in the system… she told me she would contact store manager and get back to me. I never received a call back so I called the store again on 5/1/26. I spoke with an associate and requested a copy of the order for the glasses. They never placed the order for the remake as I was told by the store manager. The order was not placed again until 5/1/2026 by Pilar after I called back. I then received a call on 5/12/2026 that my glasses were ready for pick up… went to store on 5/13/26 and NOBODY including the store manager could locate my glasses. Was told to call store the next day. This is absolutely horrible service! & YALL STILL OWE ME MONEY!

My glasses sat at the store and I wasn't notified when they came in, Nobody told me I had to call the number in computer and find out if they came in. NO email, no call nothing. not even a text message as you had my phone number. The glasses hurt my ears and people that work there are put out if they have to help you. I won't be going back.

The girl giving eye exam was super!
Very knowledgeable of equipment she was entrusted to.

Efficient but that’s about it. I didn’t even know who the optometrist was. Or why I was getting progressives. Or a choice. Very weird experience.

Worst service ever! 2 visits countless calls and still don’t have contact or even a prescription o can see out of. They filed the visit on my insurance so now I’m screwed for a year unless I pay out of pocket for a visit at a GOOD eye doctor.

So unfortunately I get off late from work and they were the only people who were open late enough for me to get my exam and to fit for glasses. I was not rushed one bit I was able to pick the glasses I want. Staff was so kind and friendly! Made me feel so welcome.

My glasses are not right. I have to got get another exam from a different doctor to see if my prescription is right.

It was very quick and professional