Stilton Butchers Reviews 

Dreadful simply dreadful - waiting on two orders since March but nothing - no answer to calls but did get through once and got apologies, the system glitch story, a new date that came and went and no more telephone answering nor e mails just broken promises

I’m now going to go down the refund route

Frustratingly they keep sending special offer e mails but need to deal with what they already have outstanding!!!

This is the first negative review I hav done but I’ve now lost patience and I can see reading many other reviews so have many people - avoid this company

A supposed computer problem,what a excuse? A decent IT engineer would sort it within a day but I am being told two weeks,but at the same time they are still taking orders for the same product?.In business there are penalties for breaking a binding contract which this is as soon as they accept the order and take the money,so compensation should be due,Let's see what is offered and then decide on if it's acceptable or take them to a small claims court for late delivery charges and breach of contract.

AVOID AT ALL COSTS

They don’t deliver when promised, they take you money and that’s the last you hear from them. Sent over 50 emails none have been replied to, phones been engaged constantly for the last 4 days. Luckily my bank has reimbursed me but advised not to use again as they have had numerous customers which have had the exact same experience.

USE AT YOUR OWN PERIL

Last delivery was sent to my home address, when it was ordered to come to my work address, but just left outside my front door.
Latest order placed in February, has still not arrived despite two delivery promises not being kept, a phone call to explain web site issues, and please only contact via whats app, and messages there being totally ignored, a complete shambles, and every day another special offer in my e-mail, deliver outstanding order first please !
Update 26/05 Still empty promises of replies to Whats App , e-mail, requests for a refund, now reporting to trading standards

Took payments did not receive product tried phoning no answer. Emailed no response.

I placed an order which should have been delivered on 3rd April but it never arrived. I have emailed many times and have had no reply and I have also phoned on numerous occasions but the phone doesn't seem to be connected so no luck in getting an answer. I am very disappointed in the company and am worried that an order I'm expecting on 24th April won't arrive either so all I can say is buyer beware and be prepared to lose your money!!

These people are conning customers out of money:
I made an order 3 weeks ago. When I chased up for non-delivery a company con man assured me that, as a result of their systems failure the order would definitely be rescheduled for yesterday. Phones, emails and WhatsApp went unanswered yesterday and also today. No order received and their stated courier has confined nothing received by them either. I feel conned and lied to. The company is still advertising for meat sales: they should be stopped and investigated. Avoid.

Placed an order in February money taken and 8 weeks later no delivery. One phone call in March advising delivery on 6th April. NOTHING!
Have Whatsapp'd and asked for a refund - still nothing!

Despite this their Marketing Machine is still churning out amazing offers with no intention of delivering!

AVOID!!

Unless you want to loose Money - Criminals!

Lovely lamb, beautiful taste. Slow cooked and enjoyed on Easter Sunday.

Communication is key

My order didn't arrive
Phone not being answered
WhatsApp not being answered
Please just communicate!!!
😭

Ordered some meat in March no sign of meat and cannot get any answers from phone email what's app or Facebook.

Trading standards next

They didn’t deliver my purchase wouldn’t answer many messages i sent phone line always busy dreadful company wouldn’t recommend

**AVOID AT ALL COSTS**
Absolutely disgusting customer service. Placed an order back in February, money taken, no delivery! Tried to contact in numerous ways, but no response. Still sending special offer emails out left right and centre.

I paid on 23/02/2026 with a delivery date for the following Thursday however this did not happen. After many back and forths with Stiltons my order still has not been delivered even when promises were made. They have told me they will give me a refund but this has not happened either.

So many excuses, if you manage to get a response. Dont waste your money, use your local butcher instead, you dont get any stress that way

Ordered a delivery in November.
Kept contacting to be told they were having problems. Very apologetic and full of apologies. Still have not received the order

I have paid for 2 orders placed on the 2nd and 6th March and not received either of them. I have used WhatsApp to contact them as requested and not had a reply to over 25 messages apart from 1 message asking me to confirm what day i would like the delivery, nothing happened. They do not answer the phone and I am £125 out of pocket with no idea of what is happening DO NOT ORDER FROM THIS COMPANY

Delivery severely delayed with no contact, paid for in dec due 9 Jan finally delivered 19 Feb but missing item, chased numerous times, got call backs promises of refund then promises of delivery of missing items, now stopped responding at all. Wrote an official complaint , ignored , chased soo many times on WhatsApp as requested, now stopped responding. Customer services is non existent , very disappointed as previous were good

I have been waiting for nearly a month now for my order. Nobody answers the phone or replies to numerous e mails that I have sent. I had one phone call from Gary, he promised me that my order would arrive at the weekend. That was nearly 3 weeks ago. I have asked for a refund. Nothing.
Such a shame, meat is great, but they literally cannot be trusted to deliver it. I am so so disappointed.
Jules

Avoid like the plague…

Similar experience to almost everyone else recently - orders not delivered, calls to delay and promise next, constantly blaming IT faults - even an email assuring they were not scammers (… “thou protesteth too much”…?).

Fortunately money fully refunded through Paypal (top marks to Paypal, very slick handling of complaint).