Hammer price £10 your happy ,however by the time the additions are added plus an outrageous £24 package??/delivery price of £24 to deliver a blooming second hand leaf blower from Sheffield to Edinburg... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Avoid this company at all costs. Bought two monitors and neither work. One had a damaged screen discovered on pick up and pointed out to the staff at Supreme Auctions who dismissed any claim or refun... Toon meer
Bedrijf heeft geantwoord
I dont know why people moan, ive ordered from here for months, delivery, collection and 3rd party. Always been helpful, load fast. If you dont know what you're buying or are unfamiliar with the unc... Toon meer
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What a great service from Jack. He was extremely helpful throughout the process, especially with the lot I won and the payment process. I wasn’t entirely sure how much I needed to pay or how to arra... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Supreme Auctions is a leading auction house working on behalf of some of the world’s largest retailers, delivering exceptional value and variety to buyers every day. With over 20,000 lots available each week and more than 200,000 items passing through our auctions, we provide an unmatched selection across multiple categories. Operating from our expansive 5.5-acre site, we offer an extensive range of products including toys, electrical goods, household items, vehicles, machinery, gym equipment, furniture, and much more. Whether you're a business buyer, reseller, or individual looking for great deals, our auctions cater to all needs and budgets. We run auctions seven days a week, ensuring constant access to fresh stock and exciting opportunities. To make the process as convenient as possible, we provide both collection and delivery options, giving our customers flexibility and ease from purchase to receipt. At Supreme Auctions, we combine scale, variety, and convenience to create a fast-paced, reliable, and rewarding auction experience.
Contactgegevens
Callywhite Lane, S18 2XR, Dronfield, Verenigd Koninkrijk
- 0114 395 0820
- customerservices@supreme-auctions.co.uk
- supreme-auctions.co.uk
3,1
Gemiddeld
2K reviews
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Auction won but was it???
I won a single lot (a table saw) in a Supreme Auctions auction, which I bid on through the i-bidder platform, and I paid the invoice of £30.24 in full. I was then charged £96.00 for delivery — nearly three times the value of the item itself — which I also paid in full, making £126.24 in total.
When paying the delivery charge I accidentally left off their payment reference, so I emailed them immediately, the same day, to tell them and to give my payment details. Despite that, their customer portal kept showing the delivery as unpaid, and I received a run of automated emails threatening that the goods would be relisted with no refund.
From there it was impossible to resolve. I sent 8 emails between 24 July and 1 August and never once received a personal reply — only an automated message promising a response within 24 hours that never came. I phoned repeatedly, including holding for over 20 minutes on one occasion, and never got through; the line just plays a recorded message telling you not to call if you've emailed. Their own sales team did, however, phone me to say I'd "missed" the collection window and the item would be relisted — while ignoring the fact that I'd paid in full and could not get any response to sort it out.
The result: I paid £126.24, received no goods and no refund, and could not get the company to engage with me at all. I have since reported the matter to Action Fraud and raised a formal dispute with my bank.
I would strongly advise anyone to be very cautious before paying this company, especially by bank transfer, which offers no buyer protection. Once they have your money, actually getting your goods — or your money back — is another matter entirely.
Still not response to any email other than 8 automated responses. I have spoken to Citizens Advice and they are getting trading standards involved and suggested one final email and small claims, which i have done and am pursuing. Still no response from them, hopefully soon, will keep this updated so others do not fall for it, cant believe they view customers like this, maybe a failed company is the only worthy things for them...Absolutely shocking customer services, if they have one at all.
24 juli 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for your feedback.
We are unsure how the reported 20-minute telephone wait time was reached, as our telephone queue is monitored continuously throughout the day. Our maximum permitted wait time is 10 minutes, and we also limit the queue to no more than five callers at any one time.
In relation to identifying your purchase, we have several customers named John Davies on our system. Without your paddle/bidder number, we are unable to reliably match your review or enquiry to a specific account or transaction. This information is requested for precisely this reason, and unfortunately, without it, there can be difficulties identifying the correct purchase.
We can, however, confirm that this matter has now been dealt with by a member of our team and your account has been credited accordingly.
We are pleased that the matter has now been resolved and thank you for bringing your concerns to our attention.
Another great deal from my favourite…
Another great deal from my favourite auction.Hardtop pergola .I was worried might not be complete or would possibly be damaged as such a large item .But it went together like dream.(There was a few bolts missing but hey considering the brilliant price there's always the local DIY).Always a pleasant chat from the lads and there willing to help on any queries.
Thanks Supreme
Making my Summer special
23 juli 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for the fantastic review! 😊 We’re delighted to hear that you’re enjoying your hardtop pergola and that it went together so well. We appreciate you mentioning the missing bolts too — thankfully, an easy fix, but we’ll certainly pass the feedback on to the team.
It’s great to hear that the lads were able to help and that you’ve had such a positive experience with us. Most importantly, we’re thrilled that your pergola is helping to make your summer special! ☀️
Thanks again for choosing Supreme Auctions and for your continued support — we really appreciate it!
Laura was so helpful
Laura was so helpful with my delivery as I couldn’t keep to my scheduled date due to circumstances it makes you feel so much better when you’re staff (laura) takes time to help you out big thanks to laura and more dealings with you kind regards
11 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for your lovely review! We’re really pleased to hear that Laura was able to help with your delivery and make things a little easier for you. We’ll make sure your kind words are passed on to her — I’m sure they’ll mean a lot! 😊
It’s fantastic to hear that you felt supported and looked after. We really appreciate your kind feedback and look forward to helping you again in the future.
Many thanks from all the team at Supreme Auctions! 😊
completely missed the point that their…
completely missed the point that their customers are the fundamental of their existence. The boys working in the warehouse are doing everything they can to save what’s left of this company's honor, but nothing can redeem how customer service treats clients, not to mention the rules imposed by the management.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel we have fallen short of the level of customer service you expect.
We absolutely recognise that our customers are fundamental to our business, and we do not take that for granted. We’re pleased that you feel the warehouse team have tried to help, and we’ll make sure your comments are shared with the wider management and customer service teams.
We appreciate that our processes and policies will not always suit every customer, but we do take feedback seriously and continually review how we can improve both the customer experience and the way we communicate.
Iv been using supreme auction for a few…
Iv been using supreme auction for a few yrs now ,, only ever had one problem which was probably my own fault for not looking properly
But I can say Iv never had a bad product if you look what it says they are selling you can’t go wrong ,, never had a problem reselling and staff always very helpful
You get what you pay for guys !!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for your fantastic review and for your continued support over the years.
We really appreciate you taking the time to share your experience. As you rightly say, reading the listing details carefully and understanding the condition of the stock before bidding is important, and we’re pleased to hear you’ve had such a positive experience with your purchases and reselling.
It’s also great to hear that our staff have always been helpful. We’ll make sure the team sees your kind words.
Thanks again for your support, and we look forward to seeing you at Supreme Auctions for many more years to come.
Very good customer service
Very good customer service
Very understanding and helpful
10 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for your lovely review!
We’re really pleased to hear that you found our customer service team understanding and helpful. We always aim to make things as straightforward as possible for our customers.
We really appreciate your feedback and look forward to helping you again in the future.
Supreme Auctions
Bren severed me today
Bren severed me today, very good and excellent customers severvice
10 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for the great review!
We’re really pleased to hear that Bren provided you with excellent customer service today. We’ll be sure to pass your kind words on to him.
We really appreciate your feedback and look forward to seeing you again at Supreme Auctions.
Be aware – auction photos may not represent the item you receive
I recently purchased a Kärcher WD3 from Supreme Auctions through i-bidder.
The auction listing showed a Kärcher WD3 with a floor nozzle, extension tube/handle and other accessories. When the item arrived, it was visibly used and some of the accessories shown in the listing photograph, including the floor nozzle and extension tube/handle, were not supplied.
I fully understood that the item was being sold unchecked and untested and accepted the risk that it could have faults. My complaint was not about the machine being unchecked or untested. It was specifically that the goods received did not include components shown in the auction photograph.
I contacted Supreme Auctions and asked them to review this. Their response was that the terms of the sale state that items may have missing accessories and that images are for catalogue reference/illustration purposes only.
I then specifically asked whether the photograph used for the lot was of the actual goods being sold or a catalogue/stock image. Supreme Auctions did not directly answer that question and instead responded that “the images [are] for illustration purposes only” and that they could not assist.
I think this is something prospective bidders should be aware of. If you are bidding based upon what you can see in a lot photograph, Supreme Auctions’ response to my complaint indicates that the photograph should not necessarily be taken as representing the condition of the actual item or all of the accessories you will receive.
i-bidder has subsequently recorded a complaint regarding my experience with Supreme Auctions.
I appreciate that auction purchases, particularly unchecked/untested returns, carry risk. However, I would personally want auction photographs to accurately show the goods being offered, or for it to be very clear alongside the photograph when a stock/illustrative image is being used.
Unfortunately, based on this experience and the response to my complaint, I would be reluctant to bid on another Supreme Auctions lot where I couldn’t inspect the actual goods beforehand
UPDATE FOLLOWING SUPREME AUCTIONS’ RESPONSE:
Thank you for responding. I appreciate that you now acknowledge that my complaint is specifically about the accessories shown in the auction photograph and not about the item being unchecked or untested.
However, the central question I have repeatedly asked still hasn’t been answered:
Was the photograph used to advertise Lot 182 a photograph of the actual Kärcher WD3 and accessories being sold, or was it a catalogue/illustrative image of a different item?
I completely accept the risks associated with buying unchecked returned stock. What concerns me is bidding on a particular lot illustrated with a machine and specific accessories, then receiving a visibly different used machine without some of those pictured accessories.
Your response states that the contents of returned stock can vary. That is precisely why I believe photographs of the actual contents of an individual lot are important, or alternatively that a stock image should be clearly identified as such alongside the listing.
I think prospective bidders should understand this distinction before deciding whether to bid.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for taking the time to provide such detailed feedback.
We understand that your concern was specifically about the accessories shown in the auction photograph rather than the item being unchecked or untested.
Our auction terms do make clear that images are provided for catalogue reference and may not reflect the exact condition of the item. They also explain that Grade B and unchecked/untested returned stock can be missing accessories. These terms are provided to bidders before bidding so that they can take the condition and nature of the stock into consideration.
We appreciate your point regarding catalogue photography and understand why you would want to know whether an image represents the exact item being sold. Our listings are prepared based on the information and images available to us, and with returned stock the contents and condition can vary.
We’re sorry that this particular purchase did not meet your expectations. We do, however, encourage all bidders to carefully review the full listing and auction terms and, where possible, attend a viewing before bidding, particularly when purchasing unchecked or returned stock.
Only giving 1 star as I can give 0…
Only giving 1 star as I can give 0 stars I bought 5 pallets of mixed tools and lighting supposed to be but received tools that are only good for the bin and the rest of it is just nothing but Crap spent 300 on them but all of it has gone in the bin nothing I could resell on them. I left a pallet and half there as I wasn’t wasting my time with it but they probably put it into another auction but I’m sorry I won’t use them again as I feel they just strip the good stuff out of the pallets and replace with rubbish
DONT WASTE UR MONEY WITH THESE FRAUDSTERS ABSOLUTE JOKE AND STEALING OFF HARD WORKING PEOPLE
29 juli 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
We’re sorry to hear that you were disappointed with your purchase.
However, the description of this lot was very clear that these were 5 unopened and unchecked pallets of customer-returned stock, and that the contents of the pallets were unknown to us at the time of sale.
The listing specifically stated that we did not know the contents of any pallet and that the pallets could contain a wide range of goods, including power tools, hand tools, consumables, electrical appliances, lighting, petrol-powered tools, generators and other DIY goods. It also clearly stated that “we cannot guarantee what you will receive.”
These pallets were therefore not sold as five pallets of working or resale-ready tools and lighting. They were sold as unopened, unchecked customer returns, with the contents unknown and no guarantee as to the type, quantity, condition or resale value of the goods.
We also strongly reject the allegation that we remove good items from pallets and replace them with rubbish. That is not how our auctions operate, and we consider that allegation to be completely unfounded.
We appreciate that the purchase did not meet your expectations, but the outcome described in your review is unfortunately one of the risks associated with purchasing unopened customer-return pallets where the contents are expressly unknown.
Completely untrustworthy - Avoid
Completely untrustworthy and unproffesional company.
Supreme Auctions Ltd operates an administrative trap. They refuse legitimate refunds and block collections within their own terms, ignoring consumer rights until forced to act by a formal Letter Before Action for county court proceedings. Their customer service relies on stonewalling and evasion
26 mei 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
We’re sorry that you feel this way, but we do not recognise the description of our business or procedures given in this review.
Our auction terms and collection procedures are clearly provided to customers before bidding, including the applicable collection deadlines and requirements. Our customer service team deals with a high volume of enquiries and makes every effort to investigate individual circumstances and provide appropriate responses.
We also do not agree with the suggestion that we deliberately refuse legitimate refunds or prevent customers from collecting goods within the terms. Where a customer raises a genuine issue, we review the circumstances against the relevant auction listing, terms and available evidence before reaching a decision.
We are always willing to reconsider a matter where a customer provides new information or evidence, but we cannot agree with allegations that our procedures are designed to obstruct customers or that our staff deliberately evade legitimate complaints.
We remain committed to dealing with customer concerns professionally and fairly.
Absolutely incredible you couldn’t have…
Absolutely incredible you couldn’t have asked for kinder more experienced people 10/10 wouldn’t even come close to the service here.. purchase in the knowledge that your going to be looked after as if you were family.. incredible
7 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for your amazing review! ❤️
It genuinely means a lot to the whole team to hear such kind words. We always strive to provide the best possible service and make sure our customers feel looked after from start to finish.
We're so pleased you had such a positive experience with us, and we really appreciate your support. We look forward to seeing you again soon!
Great place to do business
Great place to do business. Bren is a top bloke and always happy to help, never a bad visit to supreme 10/10 🤙
7 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for the fantastic review!
It’s great to hear that you always have a positive experience with us. We’ll definitely pass your kind words on to Bren — he’ll really appreciate it.
We’re grateful for your continued support and your 10/10 rating. We look forward to seeing you again soon.
Thanks again from the whole Supreme Auctions team!
Bren was very helpful made everything…
Bren was very helpful made everything run smoothly on my first visit on site
7 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for the great review!
We’re really pleased to hear that Bren was so helpful and made your first visit run smoothly. We’ll be sure to pass your kind words on to him.
We really appreciate your feedback and look forward to welcoming you back to Supreme Auctions again soon.
Thanks again from the team at Supreme Auctions!
Antwoord van Supreme Auctions
Thank you for the great review!
We’re really pleased to hear that Bren provided such friendly and efficient service. We’ll make sure your kind words are passed on to him.
Thanks again for your feedback, and we look forward to seeing you again at Supreme Auctions.
Great service
We use supream a lot and have done for a few years, purchasing items in our building company, we collect up to 20 pallets every 2 weeks from them at there new site .
Sam and the girls in office are always very helpful, we are more than happy with what we pay , and the yard lads are always very helpful.
We have also used there delivery service for smaller orders and had no problems.
They have a cafe on site as well .
31 juli 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear you've been using Supreme Auctions for a number of years and that we've been able to support your building company. It's great to know you've had positive experiences with both collections and our delivery service.
We'll be sure to pass your kind comments on to Sam, the office team and the warehouse staff—they'll really appreciate the recognition.
Thank you again for your continued support. We look forward to seeing you again soon!
we use supreme regularly and purchase…
we use supreme regularly and purchase in the region of 10+ mixed pallets a week.. as property developers we purchase a mixture of items , mainly in large quantities and we must say we are more than happy with the quality we recieve for the price we pay.
since relocating the service onsite has been excellent and staff are very helpful.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for your continued support and for taking the time to leave such a great review.
We're delighted to hear that you've been happy with the quality of the stock and the value it offers for your business. It's especially pleasing to know that, since our relocation, you've found the service on site to be excellent and our team helpful.
We really appreciate your custom and look forward to continuing to support your projects for many years to come!
Damaged Items
I have bought items in the past and checked if they are new. I purchased an item that whilst "sold as seen", the description made clear that it was in good working order. It was not fit for purpose and was damaged. The auction house has stated that they were sold as seen and to ignore the misleading descriptions. Unless you are buying an item marked "as New" then should assume you are buying complete rubbish.
27 juli 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Hi Amar, Just to be clear you have bought items in the past that stated new that were fine and then you purchased something not listed as new and it wasn't new?
Certainly not supreme
Certainly not supreme. I placed a bid for some shoes, I won them at £20, inc fees etc £30 something, all good to this point. Then they send me an email to say if I want them shipping I need to pay £16. 😚 to ship a box this size is £3.65 royal mail tracked. What a rip off, great reply, should have read we publish the shipping charges derby in our terms and conditions in hope you don't see them. When they invoice you they say " pay withing 24 hours and we will then send you a price for shipping. HARDLY TRANSPARENT
4 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
We are sorry to hear that you were disappointed with the delivery costs.
Our delivery charges are clearly published within our Auction Terms and Conditions and are available for bidders to review before placing a bid. The charges cover more than the courier's postage cost and include handling, packaging materials, labour, administration and transportation.
Customers are also given the option to collect their purchases from our premises by appointment, avoiding delivery charges altogether.
We appreciate that our delivery service may not suit every customer, but we are committed to being transparent about our charges so that bidders can make an informed decision before participating in our auctions.
Spent £650 on 6 pallets all the items…
Spent £650 on 6 pallets all the items was junk electric items none would be repairable be dangerous to be sold on all ornaments were broken the pallet advertised as tools contained 2 tools both broke it’s going to cost me £100 pounds to take it all to tip
3 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the contents of your purchase.
Our auctions consist of liquidation and returned stock, and the condition of individual items can vary considerably. Where goods are sold as unchecked/untested or as seen, there is an inherent risk that some items may be damaged, faulty, incomplete or unsuitable for resale. This is reflected in the nature and pricing of our auctions.
We appreciate that receiving a quantity of items in poor condition can be frustrating, particularly when dealing with multiple pallets. However, the condition described in your review is unfortunately part of the risk associated with purchasing this type of liquidation stock and is why we provide the available listing information and photographs for bidders to consider before bidding.
Wouldn't recommend or use again
Wouldn't recommend or use again. Every item damaged or faulty. One item I was bidding on was removed on the last day of the auction, which seems like Devine intervention considering everything else is non usable or repairable. However the same item was then relisted the day after on a following auction.
On the day it was removed I called and the staff who answered weren't really helpful.
Assume you'd be lucky to find working tech, screens, motherboards ect.
Collection staff were friendly, quick and helpful.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Supreme Auctions
We are sorry to hear that your experience did not meet your expectations.
The auction you purchased from consisted of Unchecked & Untested Returns, and as stated in both the auction title and our lot descriptions, these items may be faulty, damaged, incomplete, missing parts or otherwise not in working order. As such, bidders should expect that some items may require repair or may not be functional.
With regard to the lot that was removed from the auction, lots are occasionally withdrawn for operational reasons and may subsequently be relisted in a future sale. This does not indicate any irregularity in the auction process.
We appreciate your positive comments regarding our collection team and will ensure your feedback is passed on to them.
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