Good range of rugs with quality velcro type separate anchoring pad. Good price and compares very favourably with Ruggable. Prompt delivery. Happy with my purchase.
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Lees wat reviewers zeggen
I ordered this based on reviews, the practicality of the rug (i have a new puppy) and the beautiful designs. The communication right from the start was excellent on the progress of the order, and when... Toon meer
Easy ordering process and items delivered much more quickly than expected. At last rugs that can be easily laundered without damaging my washing machine. Yes, a considered purchase, but hopefully they... Toon meer
Really bad customer service. I ordered a rug over 3 weeks ago and it still isnt here, they have lied to me, said i have to wait over two weeks to investigate with UPS, told me they have started that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Contactgegevens
Obenhauptstraße 4, 22335, Hamburg, Duitsland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
Uitstekend
186 reviews
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Great service and love the rug- exactly…
Great service and love the rug- exactly as described !
16 mei 2025
Great rug
Love this rug. I chose I light colour because of the fact I can wash it. Had a few dirty paw marks on it but they spot cleaned perfectly. It doesn’t move, is very stable on our wooden floors. Like the fact that I can just change the upper part of the rug if I want a change. Good price as well in their sale. Lot cheaper than their competitors and good quality.
7 april 2025
Great idea being able to wash in…
Great idea being able to wash in washing machine
Good choice of design and colours
14 april 2025
GREEN, BUT NOT GREEN
I ordered 3 rugs from the Green colourway section. However, when the rugs arrived (very quickly and they
looked to be of good quality), the colours were grey and cream which unfortunately did not fit in with our colour scheme.
I emailed and called their customer support, who said they would speak to.their design team. They replied that there was some green in the rug, but neither I nor my friends could see it.
They said they would feed my comments back.
As the rug was predominately grey, I wondered why it was not present in an alternative colour section.
I have returned the rugs, but insufficient time has passed to receive a refund. I was offered a 15% discount to keep the rugs.
9 april 2025
Antwoord van Teppana UK
Thank you for your feedback and for taking the time to share your experience. We're very sorry to hear that the colour of the rugs did not meet your expectations.
We always aim to present our products as accurately as possible, especially regarding colour. However, we understand that colours can sometimes appear differently online and that in this case, the rug did not match the impression you had from the “Green” colourway. We sincerely apologise for the confusion this caused.
We truly value your comments and have already passed them on to our design and product teams to help improve future listings and avoid similar misunderstandings.
We're glad to hear that the return has been initiated, and your refund should be processed shortly. Thank you again for your honest feedback — we hope to have the opportunity to better serve you in the future.
Rug looks beautiful
Rug looks beautiful, feels good underfoot and the fact that I can wash it is such a bonus. Some small marks that my dog made were easily sponged off without leaving any fading or change in colour. Happy to recommend.
21 april 2025
Review zonder uitnodiging
The carpets arrived in good time and in…
The carpets arrived in good time and in excellent condition.
The instructions on how to fit and lay the carpet onto the base are clear.
11 maart 2025
Great Carpet & Customer Service
Beautiful, good quality rug arrived 2 weeks after ordering. Communications were good. Arrived by UPS on given day. Everything went smoothly and no import duties to pay. Would definietly buy from this company again.
14 april 2025
Review zonder uitnodiging
Love my rug
Love my rug. Minor problem I find it hard to fit it to underlay. Should there be Velcro fasteners? The underlay is shorter than rug.
12 april 2025
Review zonder uitnodiging
Didn't like rug and returns were difficult
Ordering was straightforward, and the rug was delivered about 2 weeks later by UPS, who texted me with a delivery date which was unsuitable, so I had to create a UP account to change it, which was accepted, and then they delivered it on the original date when we weren't in and left it on the doorstep! I was disappointed with the quality of the rug. I wouldn't describe it as a rug, more like a mat, as it was completely flat with no pile. It felt cheap to walk on and I think the cream border on it also made it look cheap. Then the faff to return it! As Teppana is based in Germany, I had to print off numerous copies of invoices to attach to the parcel for customs. I sent a couple of email queries to Teppana which weren't answered. I then had to find a UPS drop-off point where I could park nearby as the parcel was huge and heavy. I was able to track its journey, and it was stuck in a warehouse in Germany for a week. Eventually, it was delivered, and to give Teppana credit, they refunded my money within 48 hours.
28 maart 2025
Antwoord van Teppana UK
Dear Diane,
Thank you for taking the time to share your experience – we genuinely appreciate your detailed feedback.
We’re glad to hear that the ordering process was straightforward and that your refund was processed promptly. However, we’re truly sorry to learn that other aspects of your experience fell short of expectations.
We apologise for the inconvenience caused by the delivery process. While we rely on trusted courier services like UPS, we understand how frustrating it must have been to go through the extra steps of changing your delivery date only for the parcel to arrive on the original day.
We’re also very sorry to hear that the rug did not meet your expectations in terms of quality. We strive to present our products as clearly as possible online, but your feedback has highlighted that we may need to improve how we describe and photograph certain items.
Regarding the return process, we understand that international returns can be a hassle – especially with customs documentation involved – and we apologise for not responding to your email queries in a timely manner. This is certainly not the level of service we aim to provide, and we’re actively working on improving our customer support response times.
Thank you once again for your honest feedback. It’s invaluable in helping us improve both our products and our service.
Kind regards,
The Teppana Team
This is my second carpet which I am…awaiting credit for first one
This is my second carpet which I am very pleased with. My first one I am waiting for a credit which was returned (as colour didn't suit.
Everything was first class with the ordering and delivery as promised.
7 april 2025
Antwoord van Teppana UK
Dear Edna,
Thank you so much for your kind words and for placing a second order with us – we’re delighted to hear you’re pleased with your new carpet!
We’re also glad to know that the ordering and delivery process met your expectations. That’s exactly the experience we aim to provide.
Regarding the return of your first carpet, we appreciate your patience. If you’re still awaiting your refund, please don’t hesitate to reach out to our customer service team with your order number – we’ll be happy to look into it right away and make sure everything is processed smoothly.
Thanks again for your continued trust in Teppana!
Warm regards,
The Teppana Team
Disappointed - cancelled my order
After 8 weeks I contacted Teppana as my order had not arrived. They reordered my rug and I was given a delivery date. I received an email on the expected delivery date asking me to pay for customs and taxes! The rug did not arrive on the day specified. I was very disappointed and at that point contacted the company via chatbot, I explained the situation. They offered to reorder my rug (for the 3rd time) however I asked for a refund which I received 2 days later. I hope,this was an isolated incident as I researched the reviews prior to ordering and they were all positive!
3 april 2025
Review zonder uitnodiging
Antwoord van Teppana UK
Thank you for taking the time to share your experience – and we’re truly sorry that things went so wrong with your order.
1. Long wait and delivery issues:
You’re absolutely right to be disappointed after such a long wait, and we completely understand your frustration. Your order should have arrived far earlier, and the whole situation with the repeated reorders was understandably upsetting.
2. UPS issue and incorrect customs request:
To clarify what happened: unfortunately, there were internal issues with UPS, our shipping partner at the time. Due to a mistake on their end, you were wrongly asked to pay customs and tax fees that should not have applied. This also affected the delivery timeline. We now work closely with our logistics partners to prevent this kind of error from happening again, and we’re genuinely sorry that you were caught in the middle of it.
3. Refund and your decision to cancel:
We’re glad we could process your refund quickly once you reached out, but of course, we wish it hadn’t come to that. You deserved a smooth and timely delivery, and we deeply regret that we didn’t deliver on that promise.
4. Thank you for your fairness:
It means a lot to us that, despite everything, you still took the time to mention the many positive reviews you had seen beforehand. We hope you'll give us another chance in the future – and if you ever do, please don’t hesitate to reach out directly so we can take extra care with your order.
Warm regards,
The Teppana Team
I phoned to ask when my ordered…
I phoned to ask when the rug I ordered would be delivered. The lady that answered the phone was very abrupt. Unfortunately I could not find the email with the order details. So I began to give some of my details.she interrupted and said it was going to be sent out next week. This has made me very nervous. I hadn't given her enough information and she certainly could not of found any details in such a short time before she answered. I asked if they could re send the original email. This was not possible? But I was given the order number. After reading a lot of the reviews on this site doesn't instill me with confidence with this company!
3 april 2025
Review zonder uitnodiging
Antwoord van Teppana UK
Dear Shelley,
Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that your experience on the phone didn’t meet your expectations.
Due to a poor phone connection, it was unfortunately difficult to understand parts of the conversation, which may have made the exchange feel less smooth than intended. When you called, we were able to locate your order using your phone number, which was linked to your original purchase. This allowed us to quickly provide the delivery update, even though we hadn’t yet confirmed your name.
Regarding your request for a copy of the original confirmation email: while our system doesn’t allow us to resend automated confirmation emails, we’re always happy to manually send an invoice or any relevant details upon request – which I did offer during the call.
Your rug is scheduled to be shipped within the standard 1–2 week delivery window, as outlined on our website and in the confirmation email.
We’re truly sorry that your confidence in us was shaken. Please rest assured that we take all feedback seriously and are always working to improve both our service and communication. If there’s anything further we can assist you with, don’t hesitate to reach out.
Excellent quality rug
Gorgeous rug made to order. Waited about 3 weeks so not to long. Would recommend this company
3 april 2025
Review zonder uitnodiging
Lovely choice of products
Lovely choice of products. Great communication. Had to wait a little longer for product but worth the wait. We'll packaged. Did not disappoint.
25 maart 2025
Review zonder uitnodiging
Excellent product
Took a while to arrive but well worth the wait. Looks great, under mat excellent, easy to install, appears durable. Folds up incredibly small to machine wash. Highly recommended.
27 februari 2025
Review zonder uitnodiging
Excellent rug will be ordering another…
Excellent rug will be ordering another one !!!
14 februari 2025
Multiple issues
Issues with delivery (was charged again by courier and then had to claim refund), then the pad was in 2 pieces (dispatch note suggests there should only be 1) which in my opinion were not close enough in size to the actual rug (about 4cm overhang all round). Challenged but personally think I was fobbed off. Really disappointed but unfortunately given the faff of getting it seems to be more stress than I need to return it. Only plus is the rug design itself is quite nice.
17 januari 2025
Antwoord van Teppana UK
Dear Claire,
Thank you for your feedback. We are truly sorry for the issues with the delivery and have promptly refunded all the costs incurred.
Regarding the rug pad, we’d like to explain that it is intentionally sent in two pieces because, in larger sizes, it would be too difficult for one person to handle. This information is also available on our website. The pad is also purposely made slightly smaller to ensure a smoother transition and to keep it hidden beneath the rug.
We are glad to hear that you like the rug’s design. If you have any further questions or concerns, please feel free to reach out – we’re here to help!
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