Good range of rugs with quality velcro type separate anchoring pad. Good price and compares very favourably with Ruggable. Prompt delivery. Happy with my purchase.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered this based on reviews, the practicality of the rug (i have a new puppy) and the beautiful designs. The communication right from the start was excellent on the progress of the order, and when... Toon meer
Easy ordering process and items delivered much more quickly than expected. At last rugs that can be easily laundered without damaging my washing machine. Yes, a considered purchase, but hopefully they... Toon meer
Really bad customer service. I ordered a rug over 3 weeks ago and it still isnt here, they have lied to me, said i have to wait over two weeks to investigate with UPS, told me they have started that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Contactgegevens
Obenhauptstraße 4, 22335, Hamburg, Duitsland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
Uitstekend
186 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy with the rug
I was quoted a lead time of 6 to 8 weeks but the rug arrived in 2. Very pleased with the quality and design, it took a couple of attempts to fit it perfectly but it was quite easy. The dog also loves it which is good because he walks on it leaving the mud and the rain water behind! It’s easy to vacuum and doesn’t move. I haven’t had to wash this yet but very pleased so far!
13 februari 2025
Review zonder uitnodiging
Great purchase
The non slip mat that goes under the rug is great, doesn't move at all. The rug itself is washable which is great and is thin enough to fit in a normal washing machine. The only slight quibble is that the undermat is slightly too small to fit the corner pockets of the rug, but minor issue. Would definitely recommend.
2 januari 2025
Review zonder uitnodiging
Fabulous rug
Fabulous rug - looks wonderful in our Utility Room. We wish we had found you sooner as we love your designs and quality - it will only be Teppana for us from now on.
Absolutely 5 star. Thank you.
11 februari 2025
Review zonder uitnodiging
This was my second purchase for a…
This was my second purchase for a kitchen runner. Good value and range of designs. As they are made to measure have to wait a couple of weeks but worth the wait. Wash well.
2 februari 2025
Review zonder uitnodiging
No rugs until taxes paid
Rugs ordered in December. Only after they took payment were we told that expected delivery was 2-4 weeks as the rugs come from Germany. Almost 4 weeks later, delivery notification from UPS stated that we must pay £49.93 in taxes. Customer Services at Teppana told us that this was incorrect and that they would contact UPS. UPS have since attempted to deliver but we refused to pay and our rugs are now being held in a UPS warehouse. I updated Teppana on the situation and sent them a copy of the UPS invoice, but several days later, no reply received. I am now asking our bank to initiate refund action.
27 januari 2025
Review zonder uitnodiging
Antwoord van Teppana UK
Dear Yvonne,
Thank you for your feedback, and we are truly sorry for the inconvenience you have experienced. We understand how frustrating this situation has been, and we would like to provide some clarity.
Unfortunately, due to a technical error, UPS mistakenly directed the tax charges to you rather than billing us directly. This is not the experience we want for our customers, and we sincerely apologize for the added frustration caused by this. As explained in our email correspondence, we have offered to reimburse the charges immediately upon receiving proof of payment from you.
We are actively working on improving our processes to ensure this does not happen again. Your experience is very important to us, and we are committed to resolving this matter promptly.
Please don’t hesitate to reach out to us directly if there is anything more we can do to assist you.
Kind regards,
Teppana Customer Service Team
Beautiful rugs for a great price
I purchased 2 large carpets from them. Worth every penny! They ate beautiful, not cumbersome heavy. Easy to clean and also very reasonable in price 👍🙏
2 januari 2025
Review zonder uitnodiging
I placed my order on 13.11.24 and it…
I placed my order on 13.11.24 and it was eventually dumped in my garage on 21.12.24. I am now having to go through a dragged out returns process to get my payment back. UPS are an appalling delivery company and the actual rugs are quite awful and expensive for what they are. I would not recommend this company.
21 december 2024
Antwoord van Teppana UK
Dear Jane, Thank you for your feedback, and we sincerely apologize for the negative experience you've had with the delivery of your order.
We want to clarify that we are Teppana, the retailer from whom you purchased your rugs, and we are not directly responsible for the delivery service. However, we understand the frustration caused by the delayed delivery and the issues you've raised with UPS. Rest assured, we will forward your concerns to our UPS contact to investigate the matter further and ensure improvements are made.
Regarding the quality of the rugs, we strive to offer high-quality products that meet our customers' expectations. We're sorry to hear that you were not satisfied, and we'd be happy to assist you in the returns process to resolve this issue as quickly as possible.
Please feel free to reach out to us directly if you need further assistance. We appreciate your patience and will do everything we can to support you through the return.
Best regards,
The Teppana Team
Great rugs great service delivered when…
Great rugs great service delivered when the said they would
12 november 2024
great looking rug and quick delivery
very happy with the quality and the speed of delivery
11 november 2024
Not had my rug very long but very happy…
Not had my rug very long but very happy with it. I did need to email to find out what had happened because I’d received no correspondence but that did seem to move things along
28 november 2024
Review zonder uitnodiging
Very nice rugs but delivery is a…
Very nice rugs but delivery is a nightmare if you live in the UK
18 november 2024
Lovely Rug
I am delighted with my rug from Teppana, it has already had lots of compliments. Everything went smoothly from buying to delivery. The company kept in touch at each stage to let me know what was happening, and the rug was delivered on time. If you're looking for a rug that is a bit different from the norm, then I would recommend this company.
15 november 2024
Runner for kitchen
Teppana is a good company, kept well informed re delivery.
Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved.
Runner doesn't show the dirt, spills dry up quickly, is easy to clean, looks good in our kitchen and keeps our feet warm instead of standing on cold tiles.
14 november 2024
Service was good but disappointed with…
Service was good but disappointed with rug as it does not stay in place,I have it down on a carpet but every time someone walks on it it moves and wrinkles up making it a bit of a trip hazard
13 november 2024
Antwoord van Teppana UK
Thank you for your feedback, and we’re glad to hear you were happy with our service. However, we’re sorry to learn that the rug is not meeting your expectations in this situation.
Our rugs are primarily designed for use on hard floors, which is why they may not stay securely in place when placed on carpet. To help resolve this, we recommend using a rug underlay specifically designed for carpets. This can help keep the rug in place and prevent it from moving or wrinkling.
We appreciate you bringing this to our attention and would be happy to advise further if you need assistance selecting the right solution. Please don’t hesitate to reach out to us directly.
5 Stars
So happy with my new rug. The design is lovely, and the fact it is washable is an added bonus. This company was 5 stars from start to finish. Great communication, and delivery was on time. I can't fault them for anything. If you're looking for a rug that is a little bit unique from the norm then this is the company to buy from.
21 november 2024
Review zonder uitnodiging
Bought a beautiful runner rug for…
Bought a beautiful runner rug for kitchen. Delivery was prompt, well packaged. Rug is a lovely quality and the non slip mat holds it securely in place, even when vacuuming it! Seoul’s definitely buy again from this company.
12 november 2024
Review zonder uitnodiging
This company is just great..
This company is just great... The best Customer service, makes some UK Rug customer service look amateur.... But, more importantly, the quality of the rugs is brilliant...They are not cheap....But then, YOU ONLY GET WHAT YOU PAY FOR....I have just purchased 3 more in the Black Friday sale..
25 november 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.