The AA Smart Care Reviews 

18.460
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy to book, garage called to confirm pick up time, they arrived at the listed time. Emailed copies of the MOT and service as well as the print outs. Did not upsell or exaggerate anything (previous e... Toon meer

Beoordeeld met 1 van de 5 sterren

Helped me find a good local garage but that's it. Terrible communication, multiple messages ups, messages giving me different times and stressing me out thinking my mot won't get done in time, too man... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy to book on line. Received a text and phone call to confirm arrival time as promised Work carried out on our drive within specified timeframe. Mechanic advised us about tyre replacement and an... Toon meer

Beoordeeld met 5 van de 5 sterren

Arrived slightly ahead of time, 20 mins before appointment, but garage was ready to accept keys Friendly welcome, advised time it would take for the MOT, circa 1hr, offered seating area to wait, howe... Toon meer

Bedrijfsgegevens

  1. Autokeuringsstation
  2. Automaterialenwinkel
  3. Autoservice
  4. Monteur
  5. Bergingsbedrijf
  6. Voertuiginspectie

Over The AA Smart Care

Geschreven door het bedrijf

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

18K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,9

Alle reviews

(18.460)

6.221 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The driver was very polite

The driver was very polite, updated me of the changes, advice about services they provide at homes. He ensured the car was tested before he handed over the key.

8 augustus 2026
Beoordeeld met 5 van de 5 sterren

Amazing service!

Amazing service. Kept up to date throughout the process. The mechanic was on time and rang beforehand to let me know when he would arrive. 😊

6 augustus 2026
Beoordeeld met 4 van de 5 sterren

Wasn't kept updated on arrival didn't…

Wasn't kept updated on arrival didn't get a phone call on the morning to let me now what time he would arrive had to phone smartcare for that information and didn't phone me 15mins befor arriving he phone me when he arrived at the address instead apart from that everything was fine

8 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

We appreciate your feedback and understand your frustration regarding the communication about the arrival time. We hope you're all sorted.

Beoordeeld met 1 van de 5 sterren

This was very poor service

This was very poor service. Unexpected! Arrived early for the appointment but the garage opened late and were unapologetic about it. I was asked to leave the car and would be contacted once the MOT process is complete. My car did not pass the MOT because of the tailgate light so, this needs sorting first. Agreed, that is good as that is the purpose of MOT. However, my car key was lost. They took forever to look for the car keys. After finding it, they acted as if they were doing me a favour in terms of me returning wi the the car to ensure the fault is fixed for them to run the MOT again. I was later told by friends that is supposed to be standard . My boot flap and seal were impacted by whatever they did. They did not tell me anything. Rather I found out when I opened my boot. Why would you lose my key and damage my boot? Neither fix it nor apologise?

10 juli 2026
Review zonder uitnodiging
Logo The AA Smart Care

Antwoord van The AA Smart Care

We're truly sorry to hear about the extremely poor experience you had with your recent MOT. The issues you've described, from the late opening and lack of apology to the lost key, damage to your boot, and the overall lack of communication, are completely unacceptable. We understand your frustration and disappointment, and we hope you're okay.

Beoordeeld met 3 van de 5 sterren

The communication could have been…

The communication could have been better, the mot was done on the Friday morning and I didn't hear anything till Monday morning

6 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

We appreciate your feedback and understand your frustration regarding the communication delay. We hope you're alright.

Beoordeeld met 5 van de 5 sterren

Excellent service

Arrived on time , absolutely no fuss . I would recommend the at home service to anyone .

7 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

😁💛.

Beoordeeld met 5 van de 5 sterren

AA did a great job changing my front…

AA did a great job changing my front brake pads the gentleman was on time very polite and he did a great job the service was amazing as the job was done booking process was easy and the price was unbeatable I definitely recommend every one with a car to use AA

5 augustus 2026
Beoordeeld met 1 van de 5 sterren

My Van was dropped of after breakdown…

My Van was dropped of after breakdown excatly one week before i got a bill for checking my tire thread depth
nothing else on my 40 pound invoice
the garage was supposed to check the fault that caused my breakdown ( clutch failure )
no other comunication at all happend from the garage or AA

1 augustus 2026
Review zonder uitnodiging
Logo The AA Smart Care

Antwoord van The AA Smart Care

We're very sorry to hear about your experience with the garage and the lack of communication regarding your vehicle's breakdown and subsequent repairs. We understand your frustration.

Beoordeeld met 5 van de 5 sterren

AA we're on time

AA we're on time, no fuss, and completed the oil and filter change perfectly.
Very happy 😊

5 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

Love to hear it 💛.

Beoordeeld met 5 van de 5 sterren

Very satisfied

Mechanic arrived on time
He was the same chap who serviced the car a little while ago.
Did the work. Explained things well.
So much easier than taking to a garage.

8 augustus 2026
Beoordeeld met 5 van de 5 sterren

Great job and quickly completed

Searched for the job I needed and the AA were able to price this up for me quickly. They then located garages near to me to complete the job, this was 2 days later. They offered a finance plan if you couldn’t pay the job straight away either. The garage expected me when I turned up and the job took a few hours. Very easy to book through.

8 augustus 2026
Beoordeeld met 1 van de 5 sterren

I've to travel about 1 hrs go and 1 hrs…

I've to travel about 1 hrs go and 1 hrs come cos there is no approved AA garage near my address from ct19 5hf to ct4 3QT. Getting there was so ridiculous
The approach from the lady reception was i have to leave my car till the next day because they're not AA only working with AA they could see have already made my payment with AA and as a result if only I've come to there garage for the booking will have been the best. I booked for MOT & MAJOR SERVICE. My booking includes: Pollen filter change, brake fluid check, air filter change, oil change, oil filter change. (My mot was done, and I can only see them changing the engine oil and the oil filter).

3 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

We're truly sorry to hear about the difficulties you faced with the travel distance and the issues at the garage regarding your booking. It's concerning that the services you booked were not fully carried out as expected.

Beoordeeld met 1 van de 5 sterren

Don’t be fooled thinking you’re getting something good I expected to be directed to some of…

I expected to be directed to some of the best garages to have my MOT and Major service done but found something very different. MR Motors in Bletchley doesn’t even have the ability to MOT. I had to return for a remot and he took my keys and car and returned some 40 minutes later because a garage in another street does the MOTs

31 juli 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

We're very sorry to hear about your experience with the garage and the issues you encountered with your MOT. We understand your frustration and appreciate you bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

I received reminder of appointment day…

I received reminder of appointment day before, received a call 20 mins before arrival and the mechanic was spot on, really nice guy too as well as good at his job.

7 augustus 2026
Logo The AA Smart Care

Antwoord van The AA Smart Care

Great to hear 😁.

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