Absolutely shocking! Supposed to be a service that helps you in your time of need, especially for those that don't have a registered surgery. Our appointment was frustrating- we were prescribe... Toon meer
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Lees wat reviewers zeggen
I needed a prescription—a simple request under normal circumstances. But we had just moved to the UK and I didn't know where to turn. With WiFi still unsettled and no UK phone number yet, GP Service w... Toon meer
Short notice appt for repeat prescription that would have taken a week on NHS but needed quickly on a Saturday. Excellent service. I got more holistic advice about my health condition in one phone cal... Toon meer
Bedrijf heeft geantwoord
On bank holiday Saturday my husband discovered a rash had come up around a tick bite he had sustained walking in Spain 2 weeks ago. Knowing it was high risk for Lyme disease I knew we had to get antib... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.
Contactgegevens
Coventry University Technology Park, The TechnoCentre, Puma Way, CV1 2TT, Coventry , Verenigd Koninkrijk
- 024 7745 0727
- support@thegpservice.co.uk
- thegpservice.co.uk
3,7
Gemiddeld
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My last prescription took three weeks…
My last prescription took three weeks of emails back and forth to finally get a prescription delivered to me and this time seems to be shaping up the same.
There is no pharmacy list of current available strains with stock levels so I have to look on Medbudwiki and it would appear that the information on there is unreliable. I looked on the Specials Pharma page and chose strains with supposedly good stock levels however one of them is now out of stock despite Medbudwiki claiming the pharmacy is holding 10kg!
So now my prescription has gone back for a rewrite and if past experience is anything to go by I will now find out that another strain has now gone out of stock and we will begin yet another iteration of rewrites.
This is an untenable position and I note that competitors such as Alternaleaf have they're own pharmacy and up to date strain lists on their own portal. In my opinion you need to get reliable stock details for patients and perhaps a more reliable partner pharmacy.
I've been happy with your clinic up until this point but I cannot spare the time or energy to be undertaking a prescription refill process that takes several weeks and which I have to drive. Unfortunately unless things improve I will be looking to another clinic to meet my needs.
12 juni 2024
Antwoord van The GP Service
Hi Paul
We would like to apologise for the negative experience you had with our service.
Our team takes all feedback seriously and we would greatly appreciate the opportunity to discuss your concerns in more detail. Please don't hesitate to give us a call on 024 7745 0727 at your earliest convenience so that we can work to make things right. If you can kindly get in touch and provide us with your full name and order number we can help resolve this.
Thank you for your understanding, and we look forward to the opportunity to improve your experience with our service.
Best regards,
The Treat it Clinic.
Excellent service
Excellent service, easy to get an appointment same day and within a couple of hours or even sooner. Prescription sent to the pharmacy of your choice. Doctor’s note issued for work which allowed me time to recover without stressing. Customer service is excellent if any issue with appointment timings occurs. Highly recommend.
26 juni 2024
Antwoord van The GP Service
Hi Farah
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Fantastic service, highly recommended.
So easy to book online, the video call app was so simple to use. The doctor was excellent, prompt and helpful. Really saved my life on a Sunday as well! Highly recommended.
7 juli 2024
Antwoord van The GP Service
Hi Michael
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Hi Nancy
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Great Doctor
3 juli 2024
The doctor seemed a bit disinterested…
The doctor seemed a bit disinterested at times. I had to wait several minutes for the session to commence.
3 juli 2024
Antwoord van The GP Service
Hi Katherine
Thank you for sharing your experience with us.
We have tried to contact you but I cant get through to you can you give us a call on 024 7745 0727 to discuss further.
Best regards
The GP Service Team.
Fast Efficient service
Fast Efficient service. A great way to see a GP quickly without spending too much on an in person appointment and avoid the long waiting times with your NHS GP.
24 juni 2024
Antwoord van The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
This service worked extremely well
This service worked extremely well. The GP, Dr James Ricketts, was polite and listened to me. I was completely satisfied.
1 juli 2024
Antwoord van The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Hi Nick Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
It was a relief to be able to access…
It was a relief to be able to access quality medical care while abroad.
24 juni 2024
Antwoord van The GP Service
Hello Andrew
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Very good doctor
The doctor was very good at listening to me and my condition. He was also patient when I was having technical issues with my phone
26 juni 2024
Antwoord van The GP Service
Hello James
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Needed a doc while on vacation
It was so helpful to have this service available while we were visiting the UK. Scheduling was easy and the doctor was quick to diagnose and get me on my way to enjoy vacation!
18 mei 2024
Antwoord van The GP Service
Hi Kaya
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Hi Andy
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Antwoord van The GP Service
Hello Emily
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
My father was on holiday when we needed…
My father was on holiday when we needed to speak to a GP we tried NHS 111 who said he would get a call back within 24 hours but to ring them again if we didn’t hear from them (I did explain that my dad gets like this but has had sepsis from the same infection)
Our Gp (or their receptionist!) refused a telephone consult.
So not wanting to spend most of our holiday in a and e I phoned the GP Service
I must say this was the best service we have received from a Dr. He spoke with my father, reviewed his problems and current medication - prescribed him medication and informed him of what to do if symptoms worsened
Thankyou so much for the excellent service which allowed us to carry on with our holiday without spending it in A and E
11 juni 2024
Antwoord van The GP Service
Hello Karen
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Not great attention
Taking notes and getting those down was the most important thing for the GP. Consultation took less than 5 minutes.
17 juni 2024
Antwoord van The GP Service
Hi Ana
Our team takes all feedback seriously and we would greatly appreciate the opportunity to discuss your concerns in more detail. Please don't hesitate to give us a call on 024 7745 0727 at your earliest convenience so that we can work to make things right.
Thank you for your understanding, and we look forward to the opportunity to improve your experience with our service.
Best regards,
The GP Service Team
Exceptional service
Exceptional service. The doctor listened and helped me get the medication I needed to recover
11 juni 2024
Antwoord van The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Fantastic service
Fantastic service, would recommend to anyone. Easy to navigate and a really pleasant doctor who listened and was very thorough.
24 juni 2024
Antwoord van The GP Service
Hi James
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
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