The GP Service Reviews 

Used the service quite a few times when unable to get a GP appointment . Works well, prescription comes through if required in a timely email. Only issue - and we’ve had this a few times - is the pharmacists sometimes have problems with the system for giving them the prescriptions. Usually to do with log in or their misunderstanding of the process. Twice our local pharmacy in Scotland had to give up after a number of attempts which kept sending OTP codes to my phone which didn’t tie up with the system tidily - they could see the prescription but couldn’t capture it for their records - however they kindly dispensed anyway.

GPs are great, system a little clunky perhaps. But will continue to use as it’s a great concept.

Also would like to add that the support staff - when we contacted them - were polite, professional and prompt in checking things for us. Well done.

Dr. Angeliki lacks compassion, takes and aggressive tone and conducts assessments with inaccurate information

Staff very helpful

Louise is so helpful and the Dr's are very professional and supportive.
Prescription processed Friday and delivered within 24rs.
Best service!
Thank you for your continued support.

Very good service, quick, convenient and helpful

Made appointment to discuss chest pain over many months. Paid them £69 but they didn’t turn up for the appointment. I contacted them and said they wanted to cancel the appointment as I need to go to the “emergency room” without even seeking me. Wasted an hour.

Total time wasters more likely to cause you ill health than offer you solutions.

Everything from start to finish went easily & smoothly.

Hassle free on time

I had an appointment yesterday and it was very good, I am happy with this doctor.All fine.My problem was solved yesterday, thank you.

I have no hesitation in recommending The GP Service.

The staff were very friendly and I was seen on time.
The procedure was more involved than I anticipated due to previous infection, but the doctor was determined to remove all of the cyst to minimise the chances of it returning. I was shown a photo of the stitches and was impressed with the end result.

I researched several clinics but all the others had prices 'starting from', so it was impossible to know the final cost.

Don’t waste your money!!! Useless and charging £70 just to tell you to go to the GP. I had an appointment on 11-12-2025. I have a recurrent thrush(I explained that I’ve done the swab and the result was thrush) and I asked for a prescription or another medication . The advisor which I hope is not a doctor started laughing when I said I’m dealing with this for more than a month and I need another medication. After all he said to go to the GP. He thought that I paid £70 just for him to tell me to go to GP :) In the end I asked for a prescription and I explained that I’ve seen this treatment scheme on NHS. After appointment I sent them an email to get the refund as is not possible to be scammed like this but until today I didn’t get any response. I hope they have the conversation recorded as it’s funny to hear the “advisor”:) Very poor service , lack of empathy and knowledge!

I have been waiting since November for my prescription.
Thankfully it is all sorted now

Saw a lady called - Roshni Desai who was most helpful today, provided me with a referral to try and get a deeper understanding of the mechanisms that have led to my ongoing pathology.

most helpful service, I would recommend using them again if you require a same day visit.

Great service

The GP I got online had no practical knowledge and did not follow the protocol set by the surgeon general, made bold assumptions and refused to prescribe time sensitive medications.

Quick efficient service - Avishka Kariyawasam provided excellent customer service and support, he is awesome and a credit to the organisation.

I had an extremely bad experience with this online doctor service and feel obligated to warn others.

Around 95% of pharmacies do NOT accept their prescriptions. I personally went to six different pharmacies and every single one refused to dispense the medication because they would not accept the format of the prescription.

During the consultation, the doctor clearly did not understand my issue. I asked multiple follow-up questions directly related to the same problem I booked the appointment for, and instead of answering them, I was repeatedly told I would need to book another paid appointment just to get basic clarification.

After being unable to get the prescription filled anywhere, I tried to contact the company because at that point I genuinely started to worry whether this service was legitimate. They were essentially uncontactable. No meaningful support, no resolution, no accountability.

I then had to go to a proper in-person doctor, who told me that:
• The medication prescribed had nothing to do with my condition
• Taking it could actually have been dangerous for me

That was extremely concerning.

This service cost me:
• Money
• Hours of running between pharmacies
• Significant stress
• And could have resulted in harm if I had blindly followed their advice

If you value your health, time, or sanity, be very cautious. This service is not fit for purpose, and the lack of clinical understanding combined with unusable prescriptions makes it worse than useless.

Avoid.

Quick response and fast dispatch. Couldn’t be happier with the service provided. Would and have recommended to others.

After not being able to make a same day appointment at my normal GP's I realised I had this service. After completing my health profile in the app I managed to book my apointment within five mins and actually had the appointment 45 mins later. The doctor had a frinedly manner and was very helpful.