Absolutely shocking! Supposed to be a service that helps you in your time of need, especially for those that don't have a registered surgery. Our appointment was frustrating- we were prescribe... Toon meer
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Lees wat reviewers zeggen
I needed a prescription—a simple request under normal circumstances. But we had just moved to the UK and I didn't know where to turn. With WiFi still unsettled and no UK phone number yet, GP Service w... Toon meer
Short notice appt for repeat prescription that would have taken a week on NHS but needed quickly on a Saturday. Excellent service. I got more holistic advice about my health condition in one phone cal... Toon meer
Bedrijf heeft geantwoord
On bank holiday Saturday my husband discovered a rash had come up around a tick bite he had sustained walking in Spain 2 weeks ago. Knowing it was high risk for Lyme disease I knew we had to get antib... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.
Contactgegevens
Coventry University Technology Park, The TechnoCentre, Puma Way, CV1 2TT, Coventry , Verenigd Koninkrijk
- 024 7745 0727
- support@thegpservice.co.uk
- thegpservice.co.uk
3,7
Gemiddeld
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was having a hard time getting a…
I was having a hard time getting a repeat script via NHS which had been stressful, so I made an appointment online with The GP Service. There were some technical issues logging into my account and the staff were very helpful. The process was easy and stress free, the doctor was friendly, kind and understanding. I got my prescription within 10 minutes. I would highly recommend The GP Service to friends and family. Fantastic service.
2 december 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you very much for your feedback — we truly appreciate it! We’re delighted to hear that we were able to help you.
Fake..
Fake... they have taken my money and are uncontactable
26 november 2025
Review zonder uitnodiging
Antwoord van The GP Service
Dear Mr. Neil,
We are sorry to hear about your experience. Our team assisted you during the connection attempts, but due to a technical issue on your side, the consultation could not be completed and was cancelled. As you later confirmed, no charges were applied for this appointment.
Rubbish! impossible to deal with. Very disappointing
Cannot contact treat it by phone, constantly goes straight to answer machine, no person responding for weeks and no response to my emails. my order is messed up and no way to correct it on line or speak to someone about how to correct it. very stressful and disappointing
24 november 2025
Antwoord van The GP Service
Hi,
We are sorry to hear about the frustration you’ve experienced. We would like to clarify that we are not Treat It — we are The GP service, and your review appears to have been posted for the wrong provider.
If you believe your concern relates to our service, please feel free to reach out so we can assist you promptly. Otherwise, we kindly recommend contacting the correct provider to resolve your order issue.
Exactly what I needed
I was back in the UK briefly between two business trips, and I had a sore throat with no temperature. I just needed some medicine in case things got worse in the next few days. The online doctor I saw was very helpful, and the service is very efficient (although there were some computer problems to set it up). For anyone in the same position as I was, I highly recommend the service.
23 november 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Great service and lovely doctors who…
Great service and lovely doctors who are amazing at helping when you can't access your usual doctor. They've rescued me on holidays and at weekends. I can't recommend the lovely Dr Desai enough.
22 november 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Complete fraud
Complete fraud. Once you put in your card details, they withdraw more than the amount quoted. The website doesn’t work and you can’t get through to the doctor. No chance for refund if that’s the case.
20 november 2025
Review zonder uitnodiging
Antwoord van The GP Service
Hi,
We are sorry to hear about your concern and appreciate the chance to clarify this for you. All our prices are clearly displayed on our website, and the full breakdown of charges is shown during the booking process before any payment is made. We can assure you that no charges are taken beyond what is presented at checkout.
If you experienced any issues or have questions about a specific payment, please reach out to us directly via support@thegpservice.co.uk — we are here to help and ensure everything is resolved for you.
Kind regards,
Took my payment but no doctor turned…
Took my payment but no doctor turned up.Have been waiting on the phone for 12 minutes so far but no one answers. This outfit may well be a scam.
19 november 2025
Review zonder uitnodiging
Wrong medication prescribed
The medication that I was prescribed was not for the condition that I had been diagnosed with during the consultation. I didn't know this until I had collected and paid for it and then looked up what it was suitable for. In fact, one of the side effects was that it can cause the illness that I had, so was completely wrong.
I then had to wait another 2 days to get an appointment with my own GP to get the correct medication and pay for another prescription.
I have written to the GP Service to complain but have had no response so will refer to the GMC.
13 oktober 2025
Review zonder uitnodiging
Excellent Service
Excellent Service
Quick and very Thorough
Dr Eddie was thorough and professional throughout my consultation. I am very happy either way The GP Service.
Thank You
30 oktober 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Misleading Service and Poor Communication
I used this service earlier this year as I needed to be seen by a GP and was satisfied with the service at the time. However, my recent experience (October 2025) was very disappointing. The booking site clearly stated “Talk to a Doctor” and “See a Doctor,” so it was reasonable to expect a consultation with a qualified GP. However, the person I saw was not a GP - I was informed after the consultation had ended and I queried the notes provided that the person that I saw was a a clinical team member. I booked an appointment with a GP, not a clinical team member or prescriber.
The website’s claims that all doctors are registered with the UK GMC make this particularly misleading, and the booking process should clearly indicate who patients will actually be consulting with.
Also, the consultation notes they provided contained no actionable advice or follow-up plan, merely restating what I had already mentioned. I was expecting medical guidance and next steps, as I had this from them earlier in the year, but not this time! Service has gone downhill!
To make matters worse, the company has not replied to my follow-up/complaint emails for nearly two weeks. I have since used another online GP service that provided a much higher standard of care and ensured that consultations were conducted by registered doctors.
8 oktober 2025
Review zonder uitnodiging
Offered same advice as a pharmacist and…
Offered same advice as a pharmacist and advised me to see my GP (which I didnt do as I needed an urgent response). Told me to take painkillers (which Im already doing)!!
25 oktober 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you for your feedback. We're sorry to hear the advice didn’t meet your expectations. Our clinician followed standard guidance based on your symptoms, but we understand your concern and appreciate you sharing this — it helps us improve our service.
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Very polite
Very polite. Helpful. Listen to your own symptoms and happy to look into the medication you’re happy taking.
21 oktober 2025
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
rushed appointment wrong medicine prescribed
rushed appointment, wrong & inappropriate medice prescribed. A joke & dangerous consultant & embarrassing. Avoid at all costs
16 oktober 2025
Review zonder uitnodiging
Antwoord van The GP Service
Hi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take such concerns very seriously, as patient safety and quality of care are our top priorities.
Could you please share a few more details about your consultation (such as the date and time)? This will help us investigate the matter thoroughly and take appropriate action to ensure this doesn’t happen again.
We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Team GP Service
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
Very poor operation
Very poor systems. They didn’t even know which of their partner pharmacies sent my first prescription which created problems on their portal.
19 september 2025
Antwoord van The GP Service
We’re sorry to hear about the inconvenience you faced. To clarify, our service issues digital prescriptions, which are not tied to a single pharmacy. This means you can have your prescription dispensed at any pharmacy of your choice, giving you flexibility and convenience. If you experienced issues with the portal or prescription tracking, please share the details with us at support@thegpservice.co.uk
so we can investigate further and ensure this does not happen again.
Antwoord van The GP Service
We’re sorry to hear you feel this way. Please rest assured that The GP Service is a fully legitimate healthcare provider and not a scam. As requested, we have processed a full refund of your charges.
Poor communication experience
GP was brusque . Her office had a lot of traffic noise and the connection was constantly freezing.
16 september 2025
Review zonder uitnodiging
Antwoord van The GP Service
We’re truly sorry to hear about your experience with the consultation. Your feedback is important to us, and we’d like to look into this further. Could you please share more details with us at support@thegpservice.co.uk
Fast efficient service for medical…
Fast efficient service for medical cannabis. Lots of choice for prescription and price ranges and good quality, fast customer service.
24 februari 2025
Antwoord van The GP Service
Thank you very much and appreciate your feedback !
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