Absolutely shocking! Supposed to be a service that helps you in your time of need, especially for those that don't have a registered surgery. Our appointment was frustrating- we were prescribe... Toon meer
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Lees wat reviewers zeggen
I needed a prescription—a simple request under normal circumstances. But we had just moved to the UK and I didn't know where to turn. With WiFi still unsettled and no UK phone number yet, GP Service w... Toon meer
Short notice appt for repeat prescription that would have taken a week on NHS but needed quickly on a Saturday. Excellent service. I got more holistic advice about my health condition in one phone cal... Toon meer
Bedrijf heeft geantwoord
On bank holiday Saturday my husband discovered a rash had come up around a tick bite he had sustained walking in Spain 2 weeks ago. Knowing it was high risk for Lyme disease I knew we had to get antib... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.
Contactgegevens
Coventry University Technology Park, The TechnoCentre, Puma Way, CV1 2TT, Coventry , Verenigd Koninkrijk
- 024 7745 0727
- support@thegpservice.co.uk
- thegpservice.co.uk
3,7
Gemiddeld
1K reviews
Vraagt klanten om een review
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Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Terrible normal GP service answer…
Terrible normal GP service answer within short time but this Service is longer wait
20 mei 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you for your feedback, . We're sorry to hear about the delays you've experienced. So we can look into this further and help resolve the issue, could you please share more details, such as your booking reference or the email linked to your account?
Been waiting for my prescription since…
Been waiting for my prescription since january still not recieved it im an investor for them aswell
20 mei 2025
Antwoord van The GP Service
We are sorry to hear about this. Could you please provide your order number or the email linked to your account so we can investigate and get this resolved for you as soon as possible?
From start to finish
From start to finish, they listened and showed empathy.
Easy to talk with, no question was classed silly.
29 april 2025
Antwoord van The GP Service
Thank you for the lovely feedback! We're so glad you felt heard and supported throughout the process.
Poor online GP service
Poor online GP service. Doctor was late and was not able to use his mic. Lack of empathy and no real attempt to listen to my symptoms. And then the prescription they provided was not accepted until you point out the instructions for the pharmacist.
21 april 2025
Review zonder uitnodiging
Antwoord van The GP Service
Thank you for your feedback. We’re sorry to hear about your experience and will definitely take your comments into consideration to help us improve.
Dont respond unless hound them havent…
Dont respond unless hound them havent updated my portal so still says awating dispensry waiting days for updates on orders
8 april 2025
1st of everything takes time
Signed up 25th March and took delivery once all checks and consultations were done. Received my prescription today. 😊
14 april 2025
Antwoord van The GP Service
Thanks for sharing your experience! We're glad everything went smoothly and that you’ve received your prescription.
Truly life changing,no more stress,just…
Truly life changing,no more stress,just great meds
8 april 2025
Antwoord van The GP Service
Thank you so much! We're thrilled to hear it's made such a positive difference.
It has been a really bad experience…
It has been a really bad experience form the start. The only part that was reasonably satisfactory was my initial video call appointment.
Getting hold of people or even getting a response is extremely poor and have waited a few days before receiving any form of contact.
The medication provided is of really poor standard and did nothing for me apart from dry out my tongue 🤪 and made me feel in the sick side.
Overall, a very poor service and product which leaves me with no hope going forward. I have put in a complaint and also have asked how to cancel my subscription.
We will see how long it takes to get a response and I will be following this up with cancard. I do wonder if anyone else has felt as disappointed to the point that they feel like they have been conned???
14 maart 2025
Hidden charges alert!
It says "Total £49" in absolutely huge letters and then they charge you 69. Other than this, the service works very well. But hidden charges or misleading info means automatic 1 star for me.
28 maart 2025
Review zonder uitnodiging
Antwoord van The GP Service
We sincerely apologise for the confusion and frustration you experienced regarding the authorisation charge. We understand why you feel misled, and we want to assure you that this is not our intention.
The £68.99 you saw was an authorisation hold, not a final charge. This temporary hold is placed on your payment method to cover the cost of the £49 video consultation plus a potential £19.99 if you were to require any additional services during your consultation, such as a prescription, referral letter, or fit note.
You will only be charged the additional £19.99 if you explicitly request and receive one of these add-on services.
If you did not receive any additional services, the final charge to your account will be the advertised £49 for the video consultation. The £19.99 authorisation hold should be released by your bank within a few business days, depending on their processing times.
We are taking your feedback seriously and are actively working to make this authorisation process more transparent during the booking stages to prevent future misunderstandings. Thank you for bringing this to our attention.
Well informed knowledgeable staff.
I had a lovely consultation with Joanne who was very patient and kind who had great advice where needed. I am now a patient (new) once my prescription was sorted it arrived promptly and I’m looking forward to my follow up appointment to see how I’m doing. 😊
11 maart 2025
First contact
Good communication an very professional
Friendly service was straightforward
An informative so in all a good experience
11 maart 2025
So far so good
So far so good, whatsapp chatted with the Team, vid call with Doctor, then pay for prescription and then waited couple days for delivery, arrived on time,well packaged, signed RoyalMail.
24 februari 2025
I had a brilliant first time experience…
I had a brilliant first time experience with this
company thanks to Dr Diane Leung. Highly recommended.
27 februari 2025
Review zonder uitnodiging
OK so far
Ok So far not as quick as I'd thought it would be bit of a wait to get sorted but being reasured things will run smoothly and quickly now set up just waiting for medication now so can't say what products are like ATM
10 februari 2025
Great service 👍
26 januari 2025
I went through procedure of answering…
I went through procedure of answering questions seven or even more times, they didn't send any code to my email and I paid £9.90 for nothing just right at the beginning.
31 januari 2025
Review zonder uitnodiging
easy experience with real friendly…
easy experience with real friendly staff who know what there talking about
29 januari 2025
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