The GP Service Reviews 

1.251
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolutely shocking! Supposed to be a service that helps you in your time of need, especially for those that don't have a registered surgery. Our appointment was frustrating- we were prescribe... Toon meer

Beoordeeld met 5 van de 5 sterren

I needed a prescription—a simple request under normal circumstances. But we had just moved to the UK and I didn't know where to turn. With WiFi still unsettled and no UK phone number yet, GP Service w... Toon meer

Beoordeeld met 5 van de 5 sterren

Short notice appt for repeat prescription that would have taken a week on NHS but needed quickly on a Saturday. Excellent service. I got more holistic advice about my health condition in one phone cal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

On bank holiday Saturday my husband discovered a rash had come up around a tick bite he had sustained walking in Spain 2 weeks ago. Knowing it was high risk for Lyme disease I knew we had to get antib... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huisdokter

Geschreven door het bedrijf

In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 31% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,7

Alle reviews

(1.251)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Absolutely amazing service my initial…

Absolutely amazing service my initial call was quickly booked and had my medication arrive within. Few days of selection.
All I can say is thank you so much and I’m so happy with the quality of the products you have to offer. Highly recommend

23 januari 2025
Beoordeeld met 5 van de 5 sterren

Everything has been lovely and smooth

Everything has been lovely and smooth
Will let you know how I get on
Thank you 🙏

23 januari 2025
Logo The GP Service

Antwoord van The GP Service

Thank you for your kind words! We're glad everything has been smooth for you. Looking forward to hearing from you soon.

Beoordeeld met 5 van de 5 sterren

Very accommodating and helpful

Very accommodating and helpful. I was a patient new to the service and the onboarding was amazing.

23 januari 2025
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Antwoord van The GP Service

We are glad to assist you and appreciate your feedback !

Beoordeeld met 5 van de 5 sterren

The best service ever

The best service ever , in less than 24 hours from approved order I was already testing the medication .
What else can I say , you probably got a customer for life .

23 januari 2025
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Antwoord van The GP Service

We sincerely thank you and deeply appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

Very Straightforward

Very Straightforward, pleasant experience

21 januari 2025
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Antwoord van The GP Service

Thank you very much ! We appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

The GP service.

The GP service do not mess!
Superb professional and reassuring Doctors,

7 januari 2025
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Antwoord van The GP Service

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our service and found our doctors to be professional and reassuring.

Beoordeeld met 1 van de 5 sterren

The video call was quick and…

The video call was quick and efficient.I was told that I would receive a prescription.The prescription never arrived.I have called back twice and been told the chemist has my prescription,The chemist said they have received nothing.I managed to see my GP thankfully.

15 januari 2025
Review zonder uitnodiging
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Antwoord van The GP Service

Thank you for your feedback, and we're sorry for the inconvenience caused. We'll review this and get back to you.

Beoordeeld met 1 van de 5 sterren

Awful Service

Awful service. My GP was 45 minutes late for my appointment, then was on his phone for half of it. When I did eventually have a medicine prescribed to me, I have been unable to collect it from 3/3 pharmacists. When I contacted customer support, they responded quickly and told me they would call my nominated pharmacist; which they never did and I still can't obtain the medication I paid for.

5 januari 2025
Review zonder uitnodiging
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Antwoord van The GP Service

Dear Ben,
We sincerely apologize for your experience, but we’re glad to inform you that the issue has already been resolved

Beoordeeld met 5 van de 5 sterren

GP was great, would highly recommend

GP was easy to talk to, knew about all my medication and treated me as an equal when discussing my issues.

7 januari 2025
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Antwoord van The GP Service

Thank you for your kind words! We're delighted to hear that you felt comfortable and respected during your consultation. Providing personalized and empathetic care is our top priority.

Beoordeeld met 1 van de 5 sterren

Terrible experience

Terrible experience, completed everything at 8am and payment was taken. Then I was informed at 12.30 it hadn’t worked and I needed to use chrome and make payment, I did this (and had to pay again) and the portal just keeps flagging an error message and taking me back to the front screen. I’ve filled it all in 4 or 5 times now and been emailing customer service and no one will help me. Very stressful when you’re already feeling terrible and can’t understand why they’re happy to keep taking payments but no one will assist me :(

Edit: the reply below is factually incorrect - I have my bank statement (which I’ve sent to them) which clearly shows payment has been deducted twice.

10 januari 2025
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Antwoord van The GP Service

We’re truly sorry to hear about the difficulties you’ve faced and the stress it has caused. Please note that payments are only processed upon the completion of a consultation. our team is actively reviewing your case to address the issue. Thank you for bringing this to our attention

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service - Dr listened carefully and was clear in his instructions. Highly recommended.

27 december 2024
Review zonder uitnodiging
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Antwoord van The GP Service

Thank you very much and It’s our pleasure to assist you!

Beoordeeld met 5 van de 5 sterren

Quick, Easy, and Helpful Cannabis Treatment

Treat It made it quick and easy to apply for, and receive cannabis treatment - I would highly recommend if you think that cannabis could work as a treatment for you. They have a referral scheme if you wish to refer friends and family too. Their replies over WhatsApp are usually very quick and helpful.

31 december 2024
Beoordeeld met 4 van de 5 sterren

Follow up could be better

Only thing that let the experience down was the follow-up after the appointments

18 december 2024
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Antwoord van The GP Service

Thank you for your feedback and we really appreciate it !

Beoordeeld met 1 van de 5 sterren

Advertised as UK Wide - Except Scotland?

Advertised as UK Wide - Except Scotland?

Pretty sure the United Kingdom is Scotland, England, Wales and Northern Ireland.

Avoid!

Re Reply: I’m not confused your staff team are - this is an identified training issue as I was informed via web chat
Scotland isn’t included. I’m sure you will have the transcript to help train your staff member?
PS - In the UK it’s “apologise” 🙄
(Reply has since been edited from "apologize")

3 januari 2025
Review zonder uitnodiging
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Antwoord van The GP Service

Thank you for your feedback. We’d like to clarify that we do provide our services in Scotland. If there’s been any confusion, we apologise and are happy to assist further.

Beoordeeld met 5 van de 5 sterren

Convenient, efficient + professional and only a couple of hours wai for an online consultation (as opposed to 4 weeks on National Heath!)

Convenient + efficient.

I only had to wait a couple of hours to have an online consultation with a GP (as opposed to 4 weeks at my local NHS surgery!)

The consultation was conducted very professionally and I collected my prescription within a couple of hours of my consultation at my nominated pharmacy.

What a breath of fresh air!!

23 november 2024
Beoordeeld met 5 van de 5 sterren

HTC vape and cartridges

The doctor explained the medication and how to use the vape and cartridges. Very friendly and helpful service. Looking forward to seeing how it will help my chronic pain

3 december 2024

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