I would like to share an excellent reservation experience and follow up that handled by Gracie Acdal. Despite my reservation was made 9 months before visiting, she has done a great job that made the t... Toon meer
Bedrijf heeft geantwoord
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We booked a stay at the Vale Rutsutsu. Johanah Tabay sent us a confirmation and was very helpful in answering our follow up questions about our stay. The responses were detailed and quick so we know w... Toon meer
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Booking process made easy. Gracie has been helpful too in assisting me to make payment, in the currency of my choice. Looking forward to staying at the property
Bedrijf heeft geantwoord
Big thanks to Gracie Acdal for being so helpful even before my stay! She answered all my questions about the hotel and the area quickly and clearly, which made planning much easier. Really appreciat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
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5,0
Uitstekend
401 reviews
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Great service from Gracie
A compliment for Garcie and her problem solving skills. How she solves my issue in a promp, she is being lenient and negotiable on my issue.
Intuition Niseko is lucky for having her as a Manager.
23 augustus 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Fukuda,
Thank you very much for your kind review for Gracie. Glad to hear she helped you with your problem, we aim to please!
Best wishes,
The Luxe Nomad team
Great customer service from Gracie
Great customer service from Gracie. So courteous, helpful and quick replies with the right information at our finger tips. This made our booking experience pleasurable. Thanks so much Gracie.
26 augustus 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Helen
Thank you for your lovely review and we're glad Gracie took good care of you!
We hope you have an amazing holiday :)
Safe travels,
The Luxe Nomad team
Excellent service leading to reservation
I recently booked a few night's stay at the Fenix Furano in Hokkaido, Japan, for late August. I have yet to enjoy the property and all it has to offer, but I am already impressed with the Luxe Nomad staff person who assisted me in finalizing the reservation – Ms. Jessica Batubara. Jessica impressed me very much with her prompt, professional, courteous and kind responses to my queries, allowing me to make a reservation with full confidence. Thank you very much Jessica. Shimon F.
30 juli 2025
Antwoord van The Luxe Nomad
Dear Shimon,
Thank you for your lovely review and we're glad Jessica has taken good care of you! Furano is lovely, hope the flowers will still be out by then and do try the lavender ice cream and visit the Blue Pond (which looks like a pond if Tiffany ever had one - plus some trees;).
Have a great trip!
The Luxe Nomad team
Great service
Gracie Acdal was very helpful and efficient in helping us resolve our booking issues. Thank you!
30 juli 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear VK,
Great to hear Gracie took good care of you!
We love nothing more than ensuring bookings are smooth sailing :)
Our best,
The Luxe Nomad team
Great service
Gizelle Rondero was proactive in assisting my family with our queries and helping us book the activities we will be engaging at the resort.
24 juli 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Johnny,
Happy to hear Gizelle did a fantastic job! She is a true winter aficionado :)
Have an amazing trip,
The Luxe Nomad team
Antwoord van The Luxe Nomad
Dear Pau,
Great to hear Gizelle took good care of you - she's a whizz with Japan concierge requests :)
Travel well,
The Luxe Nomad team
Amazing Fenix Furano
Had a wonderful stay at Fenix Furano. The rooms are very well laid out. We were a family of four in a two bedroom suite. The kitchen was well appointed, the washer dryer came in handy, the views were amazing and the staff was very welcoming and ensured we had everything we needed our asked for.
The rentals were closeby making it convenient to plan our outdoor adventures.
27 juni 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Rashmi,
Great to hear you had a lovely stay at Fenix Furano! Indeed it is a great layout and with a beautiful view! For families the 2 bedroom suite is the perfect option - plus one always need to do some washing on holiday! We hope to welcome you back again to wonderful Furano, Hokkaido :)
Till the next vacation,
The Luxe Nomad team
My experience with Gracie is very…
My experience with Gracie is very nice.she responded very quickly
26 juni 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Nidhi
Thank you for your kind review - Gracie is a star and we're glad she took good care of you :)
Safe travels,
The Luxe Nomad team
Excellent communication
28 mei 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear James,
Thank you for this lovely compliment! :)
Hope you have a wonderful trip,
The Luxe Nomad team
Fantastic experience
Fantastic experience. Fast, clear, and responsive. Johanah is a gem.
9 mei 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Boon Gin Tan,
Thank you so much for booking with us and great to hear Jo took good care of you! We like to make booking a vacation rental, easy :)
Travel well,
The Luxe Nomad team
Luxe Nomad made our holiday easy
Luxe Nomad were really responsive to emails and answered all our questions. It was easy to book, pay and confirm with them. And our villa (Casa Del Mar) on Nusa Lembongan was deluxe - we all can’t wait to go there again
7 mei 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Jay
Thank you for your lovely review! We're so happy to hear you had a great stay and we hope to welcome you back to the sunny shores of Bali soon :)
Safe travels,
The Luxe Nomad team
Responsive, flexible and professional
In all honesty, we hadn’t heard of The Luxe Nomad before when we booked our accomodation in Niseko, Japan. Our point of contact, Jan, was in contact straight away with confirmations and liaised with the hotel on our behalf communicating arrival times, requests and co-ordinating private transfers. Jan organised a last minute transfer whilst we were in the country as our itinerary changed. Very responsive and was like having a travel agent in the background, ensuring everything was going to go smoothly. We would look to use TLN again in the future!
28 maart 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Brad,
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Jan and The Luxe Nomad during your stay in Niseko. It's great to know that our team's responsiveness and flexibility made your trip smoother, especially with the last-minute changes. We look forward to assisting you with your future travels and providing the same level of service.
Safe travels and see you again soon!
The Luxe Nomad team
Great service ahead of the booking with…
Great service ahead of the booking with very good communication and advice.
28 maart 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Pedro
Thank you for your kind review and for booking with us :)
Have a wonderful trip!
The Luxe Nomad team
Awesome service from Gracie and Snow in…
Awesome service from Gracie and Snow in assisting with booking our trip to Niseko.
Gracie could not have been more helpful and accommodating as we had a couple of particular requests outside of the ordinary.
We would highly recommend The Luxe Nomad for organising Japan ski trips!
23 maart 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Anthony
Thank you for your wonderful review and we are glad to hear Gracie and Snow took good care of you.
We are always happy to accommodate any request whether it's ordinary or extraordinary :)
Hope we see you again for next winter!
Travel well,
The Luxe Nomad team
Antwoord van The Luxe Nomad
Thank you Sophie for your lovely review! Gizelle is a star :)
Wonderful experience
Gracie has been a great help and patient with our accommodation booking for our year end holidays. Will definitely look up Luxe Nomad for our future trips. Thank you very much!
5 maart 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Lee,
Thank you for your lovely review and glad to hear Gracie took good care of you!
We hope to assist you on your next holiday :)
The Luxe Nomad team
Joy Otte made our experience from day…
Joy Otte made our experience from day one of booking so smoothly, stress free. Such a wonderful experience working with her. From booking the hotel, transportation, etc.
Always Niseko is the place we stayed. Very affordable, clean, quiet, very friendly staff, great shuttle service from and to hotel, delicious breakfast buffet, happy hour at the bar as well as delicious ramen menu.
Looking forward to booking another vacation to Niseko in the near future and definitely hundred percent recommend working with Joy. Very responsive, straight to the point and goes the extra miles to help accordingly.
24 februari 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Dennis,
Thank you for taking the time to write such a lovely review about Joy! Always is great value for money and just a short drive to the ski lifts - we're glad the team on the ground took great care of you as well :)
Look forward to welcoming you back again soon!
The Luxe Nomad team
Queries answered comprehensively
All my queries were answered fully and clearly.
Gracie gave me confidence that I can rely on her to make my reservation
19 februari 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Hi Rozini
Glad to hear Gracie was of great help! We hope you have an amazing trip with us :)
Best
The Luxe Nomad team
Fantastic stay at Fenix West…
We had a fantastic stay at Fenix West in Furano. The staff could not have been more helpful with local information and restaurant reservations, as well as running us to local restaurants. All the staff were great, but special shout out to Jess, Katie and Felicitas.
2 februari 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Vicky,
We're so happy to hear the team took great care of you. Furano is an authentic Japanese ski town with lots of great local food. Happy you enjoyed your stay at Fenix West too!
See you next winter (or summer for the flower fields in Furano?:)
The Luxe Nomad team
Our driver
Our driver, Constanza, was prompt, friendly, helpful, and a great ambassador for her company. Her efforts elevated our experience at Fenix Furano
15 februari 2025
Review zonder uitnodiging
Antwoord van The Luxe Nomad
Dear Daniel,
Wonderful to hear Constanza was a great driver and took good care of you. It's not the easiest driving in the snow :)
Hope to see you back in Hokkaido for the next ski trip!
The Luxe Nomad team
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