The Luxro Reviews 

123
•
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic service. Didn't have what I wanted online but after a couple of messages they said it wouldnt be an issue but may take a little longer as my order would have to be made specifically. Kept me... Toon meer

Beoordeeld met 4 van de 5 sterren

Really good buying experience. Product looks and feels fantastic. Great communication with customer service until order delivered. Shipping was ok, would be great if a bit quicker. All in all a great... Toon meer

Beoordeeld met 5 van de 5 sterren

I was really surprised with the quick response from their customer service and how they answer in details all your questions, the second thing was i paid next to nothing for some pairs of shoes that o... Toon meer

Beoordeeld met 5 van de 5 sterren

Perfect quality Came within the time said at the time of purchase Easy to get in touch with and will answer questions asked truthfully and accurately 👍🏼👍🏼 Definitely buying from here again so... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel
  2. ook in
  3. Activewear winkel

Geschreven door het bedrijf

The Luxro specialises in high quality, on trend footwear at prices everyone can afford. We focus on bringing our customers the latest trending shoes without compromising on quality or comfort. Founded in October 2025, our mission is to offer a smooth, trustworthy shopping experience supported by responsive customer service and fast communication. At The Luxro, we believe great style shouldn’t come with a high price tag and we’re committed to delivering value with every order.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

123 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(123)

123 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. Always responsive and accommodating on WhatsApp. No issues with returning a product for a refund, which was the biggest one for me. Well-trusted shop.

26 juni 2026
Beoordeeld met 1 van de 5 sterren

Terrible service for a start

Terrible service for a start. Took forever to arrive, sent the wrong size, sent for second pair wrong size again. So I just gave up. £120 odd down drain. They were for my grandsons birthday to. So I'm not happy customer.

20 juni 2026
Logo The Luxro

Antwoord van The Luxro

Hello Liar you back again?
STOP ordering ADULTS size for a TODDLER, We Do not sell TODDLERS size you have been told multiple times already this and you keep thinking that by ordering the smallest size for your Child you will manage it, You decided not to return the first pair the first time even tho a return prepaid label was provided you just let that expired, we offered you return for the second pair and you replied back to us after 2 weeks and let the second return policy expire, please stop coming on here and spreading hate and as if you scroll down through our reviews our customers show love and positive feedbacks, your second pair arrived in 10 days as stated on website so stop saying it took forever you Big Liar!!

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Didn't have what I wanted online but after a couple of messages they said it wouldnt be an issue but may take a little longer as my order would have to be made specifically. Kept me in loop with video clips of my order once they were made and still only had to wait 10 days from ordering to receiving my items the quality is amazing even down to the smallest detail I'm genuinely amazed and the fit is perfect. Excellent seller would 100% recommend and will definitely be back for more.

15 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service & Brilliant Quality

I ordered two pairs of designer shoes, and although they were unfortunately too small, I was really impressed with the quality they were absolutely brilliant.
I contacted the seller to ask if a refund would be possible, and the communication was outstanding. They replied almost instantly, were very understanding, and made the whole process completely hassle-free. My refund was processed the very next day.
I couldn't fault the customer service at all. I'll definitely be buying from this shop again next month, and I highly recommend them to anyone looking for great quality products and excellent customer care

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never received item was told Royal Mail…

Never received item was told Royal Mail had it when I contacted that with tracking number they said that hadn’t received it

30 mei 2026
Logo The Luxro

Antwoord van The Luxro

Hi,
Another LIAR in our Trustpilot, i’ll tell the readers what has REALLY happened Mr Hills.
Another review that conveniently leaves out the facts.

Your parcel was lost in transit before it ever reached Royal Mail. That is exactly what we explained to you at the time. Royal Mail could not have received or scanned the parcel because it never reached their network in the first place.

As soon as the loss was confirmed, we offered you two options: a replacement shipment or a full refund. You chose a full refund, and we processed it immediately.

What you fail to mention is that the matter was resolved exactly as you requested. Instead, you’ve chosen to post a one sided version of events that ignores both the explanation you were given and the resolution you accepted.

If you’re going to leave a public review, at least present the full sequence of events rather than a selective version that omits the outcome. We have the complete email correspondence and refund records to support everything stated above.


We Hope you do not lie under any other business pages because you are aware of what you doing.


Thank you

Beoordeeld met 5 van de 5 sterren

First time order

At first I was abit worried but when the shoes arrived they was even better than in the picture and it was fast delivery and the guy was really nice who I talked to he answer me within minutes it was a very good experience definitely will recommend.

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Legend

Absolute Genuine Guys, they offer the best quality out of all the others i have tried so far, they deliver what they promise you, got mine within the timeframe stated when i have ordered but that doesnt matter i was surprised with the quality for a fraction of the price its incredible, will be back!!

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

WARNING: Fell apart in 10 days, zero response, suspected fakes!

Do not buy from this company. I purchased a pair of Nike Mind shoes, and within just 10 days of normal wear, they completely fell apart. The abysmal quality strongly suggests that these are fake or contraband goods rather than genuine products.

Worse still is the customer service. I have contacted the company twice over a 10-day period to resolve this, sending full details and photos, and they have completely ignored me.

I strongly advise anyone to be extra cautious and avoid purchasing from them entirely. Needless to say, I will be pursuing this matter further through official legal channels and Trading Standards. Save your money and shop elsewhere.

12 mei 2026

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer