Fantastic service. Didn't have what I wanted online but after a couple of messages they said it wouldnt be an issue but may take a little longer as my order would have to be made specifically. Kept me... Toon meer
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Lees wat reviewers zeggen
Really good buying experience. Product looks and feels fantastic. Great communication with customer service until order delivered. Shipping was ok, would be great if a bit quicker. All in all a great... Toon meer
I was really surprised with the quick response from their customer service and how they answer in details all your questions, the second thing was i paid next to nothing for some pairs of shoes that o... Toon meer
Perfect quality Came within the time said at the time of purchase Easy to get in touch with and will answer questions asked truthfully and accurately 👍🏼👍🏼 Definitely buying from here again so... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Luxro specialises in high quality, on trend footwear at prices everyone can afford. We focus on bringing our customers the latest trending shoes without compromising on quality or comfort. Founded in October 2025, our mission is to offer a smooth, trustworthy shopping experience supported by responsive customer service and fast communication. At The Luxro, we believe great style shouldn’t come with a high price tag and we’re committed to delivering value with every order.
Contactgegevens
Verenigd Koninkrijk
- 07594921318
- info@theluxro.shop
- theluxro.shop
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Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Amazing service
Amazing service. Always responsive and accommodating on WhatsApp. No issues with returning a product for a refund, which was the biggest one for me. Well-trusted shop.
Terrible service for a start
Terrible service for a start. Took forever to arrive, sent the wrong size, sent for second pair wrong size again. So I just gave up. £120 odd down drain. They were for my grandsons birthday to. So I'm not happy customer.

Antwoord van The Luxro
Fast shipping good communication and…
Fast shipping good communication and good quality
Very impressed with the attentive…
Very impressed with the attentive customer care, and the quality of the products
I brought two pairs of trainers from…
I brought two pairs of trainers from these guys, absolutely gorgeous, brilliant service. Will definitely buy from them again.
Fantastic service
Fantastic service. Didn't have what I wanted online but after a couple of messages they said it wouldnt be an issue but may take a little longer as my order would have to be made specifically. Kept me in loop with video clips of my order once they were made and still only had to wait 10 days from ordering to receiving my items the quality is amazing even down to the smallest detail I'm genuinely amazed and the fit is perfect. Excellent seller would 100% recommend and will definitely be back for more.
Very helpful with my order and keeping…
Very helpful with my order and keeping me informed with the delivery.
Outstanding Customer Service & Brilliant Quality
I ordered two pairs of designer shoes, and although they were unfortunately too small, I was really impressed with the quality they were absolutely brilliant.
I contacted the seller to ask if a refund would be possible, and the communication was outstanding. They replied almost instantly, were very understanding, and made the whole process completely hassle-free. My refund was processed the very next day.
I couldn't fault the customer service at all. I'll definitely be buying from this shop again next month, and I highly recommend them to anyone looking for great quality products and excellent customer care
Never received item was told Royal Mail…
Never received item was told Royal Mail had it when I contacted that with tracking number they said that hadn’t received it

Antwoord van The Luxro
Great service goods arrived in time as…
Great service goods arrived in time as stated great quality highly recommend
First time order
At first I was abit worried but when the shoes arrived they was even better than in the picture and it was fast delivery and the guy was really nice who I talked to he answer me within minutes it was a very good experience definitely will recommend.
The slides came well packaged and…
The slides came well packaged and delivered on time. Super super happy with them. Really comfortable. Would extremely recommend The Luxro to everyone. Top notch quality
Absolutely top shelf 👏👏👏
Legend
Absolute Genuine Guys, they offer the best quality out of all the others i have tried so far, they deliver what they promise you, got mine within the timeframe stated when i have ordered but that doesnt matter i was surprised with the quality for a fraction of the price its incredible, will be back!!
WARNING: Fell apart in 10 days, zero response, suspected fakes!
Do not buy from this company. I purchased a pair of Nike Mind shoes, and within just 10 days of normal wear, they completely fell apart. The abysmal quality strongly suggests that these are fake or contraband goods rather than genuine products.
Worse still is the customer service. I have contacted the company twice over a 10-day period to resolve this, sending full details and photos, and they have completely ignored me.
I strongly advise anyone to be extra cautious and avoid purchasing from them entirely. Needless to say, I will be pursuing this matter further through official legal channels and Trading Standards. Save your money and shop elsewhere.
Trainers arrived after 10 days and well…
Trainers arrived after 10 days and well worth the wait.
They are absolutely superb and TOP QUALITY, communication was on point.
Every time I chased them I was answered within 10 minutes.
I will definitely be purchasing more.
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