The Savanna Reviews 

610
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Product is great-delivery service not Great . Don't give a delivery date if you're not sure. Spent a whole day waiting around for delivery. Can't afford to waste time so not really worth ordering the... Toon meer

Beoordeeld met 5 van de 5 sterren

My package arrived yesterday. Everything I ordered was safely and securely packed. I was able to track my order due to good communication between Savanna and myself via email. Hopefully I will be orde... Toon meer

Beoordeeld met 5 van de 5 sterren

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Toon meer

Beoordeeld met 5 van de 5 sterren

Incredibly happy with my order. Delighted to have gemsquash after many months, and my own bags of Dreworës and Biltong, my parents tend to buy boxes from savannah so I thought i'd make my own order. A... Toon meer

Bedrijfsgegevens

  1. Kruidenier
  2. ook in
  3. Gourmet kruidenierswinkel
  4. Versmarkt
  5. Vleesproductleverancier
  6. Wijnhandel
  7. Zuid-Afrikaans restaurant

Geschreven door het bedrijf

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

610 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(610)

254 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, website is easy to use- very accessible, the ordering and delivery of products is top class. The products are as described and they come well packaged. Great professional service, would happily recommend.

2 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

thesavanna.co.uk

The website is easy to order from, VERY quick delivery to my door and very well packed. Great experience.

24 september 2026
Beoordeeld met 1 van de 5 sterren

Shoddy packaging, expensive postage fee

I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently they arrived broken and crushed. At £6.49 for postage, I would have expected some of that to pay for appropriate packaging as 2nd class parcel only costs £3.95. What was other £2.56 for? Savannah is responsible for posting parcels appropriately so that customer's orders are received in good condition, but failed badly to do so in this case.

1 oktober 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Gary,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the Peppermint Crisp bars arrived broken and crushed.

We completely understand your frustration, particularly given the postage cost and the expectation that your order would be packaged appropriately to protect the contents during transit, and we apologise for the disappointment caused.

We will pass your feedback on to our warehouse team so that the packaging of these items can be reviewed and improved to help prevent this from happening again.

We’re also sorry that the condition of your order fell short of the standard we aim to provide.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Amazed by The Savanna

Amazed by The Savanna. Received my order within days and the products are great. The communication shown from the moment I ordered was fantastic, showing how much they care about their products and customers. Will be back for more 👍🏻

30 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

i am very happy with my experience with The Savanna, good service from order to delivery!

i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast.
I have one request, when an item is out of stock it would be great if it could be noted on a backorder system and be notified when it becomes available. I am yearning for a couple of bottles of Wellingtons Sweet Chili sauce!
Your service is excellent.

24 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. The gems are perfect. I had a gem squash curry the same day that they arrived. I am very thankful that I can get my favourite vegetable in the UK.

24 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We chose The Savanna based on excellent…

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and promptly replied to an email I sent. The product itself is the best we could find on the market and you can taste it! Well done The Savanna, we recommend you!🤩

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The gem squash are big and firm

The gem squash are big and firm.
My tin of creamed corn was dented probably by the big gem squash, but I am hoping it doesn't mess up the internal part of the can.
The iwisa mealie meal is perfect. Thank you. Postage is a bit steep only because I know that they are many providers much cheaper and what I paid, then again I might not have received my products as quickly as I did so I'm happy to have paid.
In all I am very happy thank you

22 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick service

Quick service, great packaging for fragile items, and absolutely delicious drinks! Everything arrived safely and was packaged with care. Would definitely recommend!

22 september 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Not all ordered items delivered

Mrs Balls chutney greatly recieved, at a good delivery time and packaging. However, Not all items ordered were delivered due to their system not being updated that the item was actually out of stock. Communication from Savanna was very prompt after my complaint and refunded.

5 september 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Cheryl,

Thank you for your feedback. We’re pleased to hear that your Mrs Balls chutney arrived safely and that you were happy with the delivery time and packaging.

However, we’re very sorry that not all of your ordered items were received, especially as this was intended as a welcome-to-university gift for your son and a little taste of home.

We have received your communication and will work to resolve this for you as soon as possible via email.

Please accept our sincere apologies for the inconvenience and disappointment caused.

Kind regards,
The Savanna Team

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