I had the misfortune to lose my diamond bracelet on a trip to London with my best friend. TH March settled my claim very promptly and professionally and replaced it with a new diamond bracelet.... Toon meer
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Lees wat reviewers zeggen
I recently arranged insurance for my wife’s engagement ring with TH March, and the experience was excellent from start to finish. The team was professional, responsive, and very clear in explaining th... Toon meer
Bedrijf heeft geantwoord
I have been insured with T H March over 35 years and my policy included mysterious disappearances. When I made a claim recently they dismissed it and altered my policy so I could not claim for missi... Toon meer
Bedrijf heeft geantwoord
The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... Toon meer
Bedrijfsgegevens
- Juwelen- en horlogeverzekeringsmaatschappij
- Bedrijfsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmakelaar
- Persoonsverzekeringsmaatschappij
Over TH March
Geschreven door het bedrijf
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Contactgegevens
10/12 Ely Place, EC1N 6RY, London, Verenigd Koninkrijk
- 01822 668 000
- insurance@thmarch.co.uk
- thmarch.co.uk
4,1
Goed
847 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Easy to get insurance but slow follow up on questions
Easy to get insurance, however follow up poor when asking for updates on valuation submission. I also used the chat function and asked for the chat transcript to be emailed to me, which was promised that day, I still haven’t received.
TH March resolved, and review edited accordingly.
13 juli 2022
Antwoord van TH March
Dear Adam
We are really sorry that you’ve had issues with the follow-up to submitting your valuation. It’s such a shame your impression of our service has changed, as we can see you had a nice easy journey purchasing, then electronically uploading your documents to us as well. You also gave us such nice feedback during live chat with us, and we can see that we offered to send you a copy transcript to help reassure you that we were going to take the task from your hands regarding the follow up information needed on your document. This was not sent to you as promised, and we must apologise to you for this oversight. You should have now received the copy we sent today. We'd also like to say that we’re sorry that this process has taken longer than we (and you) would like, it is an exceptionally busy time at the moment but we are taking many steps to try and improve this.
Thank you for your feedback, we are always grateful for customers like you who tell us how our service is (good and bad). We are glad you continue to entrust us with your precious item and please be assured we are here for you when you need us.
Kind regards
Nat at THM
Antwoord van TH March
Dear Ms GQ
We appreciate you taking the time to write a 5 star review about your experience with TH March and are very pleased you found the process clear and straightforward.
Kind regards
Nat at THM
Wasn't the most straightforward…
Wasn't the most straightforward quotation process. Had a reference to quote from jeweller but nowhere to input it. Unsure if it would have got me a discount or not. I then uploaded valuation or at least think I did, 3 times but the page just resets and got no confirmation so who knows.
30 juni 2022
Antwoord van TH March
Hi Andrew,
I’m sorry that you have experienced problems uploading your valuation via our website. I can confirm that we have received the submission from you so there is no further action required from you regarding this. We will be back in touch once it has been reviewed and processed. Thank you for alerting us to the problems you experienced and we will look into this.
The jeweller’s code tells us how our customers have come to hear about us and helps us understand to whom you should be directed to in the event of a claim; it’s not a discount code I’m afraid. There would have been a box to enter it at the start of the quotation process, however, I have now added it to your policy. Should you wish to discuss anything, please do not hesitate to call us on 01822 668000.
Kind regards,
Jo
Good service
25 juni 2022
Antwoord van TH March
Thank you very much for taking the time to write a 5 star review. We are pleased you are happy with our service in setting up your insurance.
Kind regards
Nat at THM
Good value for the money
I like the fact March give you plenty of warning when my insurance is due and there prices are good got my quote from them and not much dearer than last year in all I would say a good all rounder for insurance
22 juni 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Mr Murdoch
We're pleased that you feel that the insurance is good value for money, and it's good to hear that you find the renewal reminders useful too. Thank you for your continued loyalty and for taking the time to write such nice feedback.
Kind regards
Nat at THM
A perfect insurance story
My beautiful diamond ring, that I purchased in the Caribbean with my inheritance and served as a ‘thank you’ to my Dad and memory of a fabulous holiday, broke. I had had the sense to insure it on return to the U.K. and TH March were so helpful. I took the ring to the jeweller who had given me the U.K. valuation and they quoted for the repair which was forwarded to TH March who accepted and agreed to pay the cost. So, my ring was broken and is now perfectly mended. Trust the power of insurance!
21 juni 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Mrs Williams
It's so heartwarming to hear all about your "perfect insurance story" and we're so pleased that we were able to be there for you when you needed us, back when you needed to set up the insurance and now throughout the claim. What great news that now you have your perfectly mended precious ring: trust the power of insurance indeed! Thank you for the lovely 5 star review.
Kind regards
Nat at THM
TH March more than once with household…
TH March more than once with household and travel insurance have handled our claims in both a very timely manner and with complete clarity. When one is facing loss, or medical needs whilst travelling abroad, it is of great relief to know that you have their support ready and available without any complications.
17 juni 2022
Review zonder uitnodiging
Antwoord van TH March
Dear MD
We are so pleased that you feel you have that peace of mind that you have our support here for you when you need us the most. It is what we are here for. It's great to hear you felt your claims are always dealt with in a timely manner and with complete clarity. Thank you for entrusting us with your insurances and we also thank you for taking the time to give us a 5 star review.
Kind regards
Nat at THM
Called this morning concerning insuring…
Called this morning concerning insuring a high value ring belonging to my wife. Someone was supposed to contact my wife within a couple of hours to obtain full details but complete radio silence all day with noone bothering to call. Disappointing first contact with the company
15 juni 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Mr Hardie
Thank you for giving us the chance to start again. It was good to talk to you today and we are pleased you have accepted our apology. We tried to contact your wife as promised but we hold our hands up and apologise that we did not promptly try again when this failed. We are sorry; this is our fault and we thank you for bringing this to our attention.
Kind regards
Nat at THM
This is a first time claim for lost…
This is a first time claim for lost jewellery. Process was explained in detail to me & I have received thorough support through the process. It took a bit longer as I had to find a jeweller willing to make an exact copy of my ring.
I would highly recommend T.H. Marsh & Jade in particular
13 juni 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Silvana
We're sorry you lost your precious item but glad that you felt supported throughout the claim process and now have an exact copy that makes you happy. Thank you for your 5 star review and for recommending us.
Kind regards
Nat at THM
First time ever claiming
This was my first time ever having to claim on my contents insurance. I’ve been with TH March for a few years now. Claiming was very straight forward and fast. It took around 9 days from first reporting the theft, for the replacement item to be ready for collection. I would definitely recommend them.
31 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Dear GilD
Thank you for your 5 star review and for being a loyal home insurance customer of THM for a number of years. We're pleased that you found the claim process fast and straightforward and that we were able to help you through your experience. We appreciate you recommending us!
Kind regards
Nat at THM
I would highly recommend this company
I would highly recommend this company. I was really stupid and left things extremely last minute before boarding a flight abroad . Rachel was extremely patient and helpful and to be honest I was stressed and she handled the situation with ease . Rachel worked quickly and effectively and even past closing time to get me covered before I boarded my . I can’t recommend them highly enough and Rachel deserves a medal for putting up with me .
26 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Jason
Thank you very much for the 5 star review and for recommending us! We're delighted you found that the team went above and beyond to help you sort out your last minute insurance needs. Hopefully you were able to start your journey with that little peace of mind knowing you are protected. We'll certainly pass on your positive feedback to the team.
Kind regards
Nat at THM
Lost Engagement Ring
My wife lost her engagement ring whilst moving house and it was incredibly stressful. TH March were able to help straight away and replace it with minimal stress. Worth every penny and will be a customer forever. Thank you
20 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Dean
We're glad we were able to be there to help you through a stressful time, and that you found the claims process quick and with minimal stress. It's the best compliment to hear you saying you will be a customer forever. Thank you for the great feedback.
Kind regards
Nat at THM
I have to say THMARCH
I have to say THMARCH. Are amazing to insure your precious jewels and watches with. They make your claim as easy as possible and stress free. Oliver and Jade both helped me in extremely upsetting circumstances. Thank you 🙏
18 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Lisa
Thank you for taking the time to give your feedback. We're glad that you found the claim experience stress free and that you felt the team were there to help you through unpleasant circumstances.
Kind regards
Nat at THM
Excellent sign up process and very easy…
Excellent sign up process and very easy to provide documentation. Great value for money. Hopefully nothing ever happens to the ring!!
16 mei 2022
Antwoord van TH March
Dear AJ
Many thanks for the 5 star review and great to hear that you found your experience of setting up your insurance with us excellent and very easy, and great value too!
Kind regards
Nat at THM
Excellent and very efficient service…
Excellent and very efficient service from Oliver at th March,
6 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Thank you for the 5 star feedback! Great to hear you found the service excellent and very efficient, and pleased we were able to be there for you when you needed us. We'll pass on your compliments to the team.
Kind regards
Nat at THM
Amazingly easy and quick payout after…
Amazingly easy and quick payout after getting my ring repaired. Perfect customer service. Thank you.
3 mei 2022
Review zonder uitnodiging
Antwoord van TH March
Hi Emma
"Perfect customer service" - what a fantastic compliment, thank you! The team will be pleased to hear this lovely feedback. We're glad we were able to be there for you when you needed us, and that you found the claims process easy and fast.
Kind regards
Nat at THM
TH March
The web site was easy to navigate and when I did have a question the service that I received over the phone enabled me to complete my transaction smoothly and efficiently.
3 mei 2022
Antwoord van TH March
Dear Paul
We really appreciate the feedback on the website and are pleased you found the online journey easy to navigate. When you had a question, we are glad that the team helped you to experience the transaction as smooth and efficient. Thanks for the 5 star review!
Kind regards
Nat at THM
Outstanding service from TH March.
Outstanding service from TH March.
I have been with this insurance company for over ten years. I had an unfortunate accident with my watch and from start to finish with the claim I had been informed of all the journey and updates. Amazing service from Oliver -claims handler who had a friendly approach with great customer service. Best insurance company I have ever dealt with.
29 april 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Genette
Wow, what a lovely thing to say about us - that we are the best you have ever dealt with. Other than knowing we were able to be there to help when you needed us, we could not ask for more! We are pleased that you think the service is"amazing" and that you felt informed throughout your claim experience.
Thank you for taking the time to review us and thank you for your loyalty all these years.
Kind regards
Nat at THM
phone to get a price to insure a…
phone to get a price to insure a watch.was told couldn’t give me a quote but did not give me a reason and i’m a registered foster parent with not a claim in my life it is a joke very let down .
7 april 2022
Review zonder uitnodiging
Antwoord van TH March
Dear David
No doubt our team explained a lot of this to you already, so it may not be of comfort - the fact that we are insurance brokers, with access to only one market when it comes to insuring jewellery and watches on their own. This means that from time to time when underwriters find that a customer’s information doesn’t match the criteria that fits into what they need to underwrite, they will be unable to quote, and we’re not able to help further with standalone insurance. We do try and provide guidance on other possible options, such as specialist home insurance, but if you'd like further guidance, do get in touch again. It is the nature of the business that different insurers follow their own different criteria when designing their products, setting their rates and underwriting rules. Although it might not be of comfort, we wanted to reiterate this to you, and to say that we do understand why it’s frustrating to not be able to get the insurance quotation for which you are looking and are sorry we cannot help you.
We wish you luck in your continuing search.
Kind regards
Nat at THM
Prompt and Faultless service
Some weeks ago, I lost my wedding ring and finally contacted T.H. March. Jayde Bassett dealt with my claim throughout. I could not have asked for a more sympathetic and sensitive response. My claim was dealt with very efficiently and I was kept informed at all stages of the process. Any questions were answered thoroughly and patiently.
I have dealt with T.H. March for many years and will continue to use and recommend them for their excellent service.
7 april 2022
Review zonder uitnodiging
Antwoord van TH March
Dear Patricia
We're delighted to be there for you when you needed us, and glad that you found us helpful, efficient and sympathetic - all the things we strive to be every day for our customers. Thank you for being such a longstanding customer and trusting us to arrange the insurance of something precious to you.
Kind regards
Nat at THM
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