Thomas Exchange Global Ltd Reviews 

The whole process from ordering currency on line till collecting it was v straightforward.

Polite and helpful service.

Really helpful, got last minute Peruvian Sol for my sons school expedition. Quick to order online, and pick up half hour later! Brilliant, thanks.

Great exchange rate and buy back offer.
Would highly recommend and definitely use again

Great and effective

The help and support given was very good. The online service was helpful as I could pick a day and time that was convenient to me.

Good efficient service, and premises had good wheelchair access

Great service with a pleasant and personable young man - I always use Thomas Global for my exchange rates- 5 STARS!

I’ve been a loyal customer for many years, but I was genuinely disappointed to hear the company itself acknowledge that other competitors can offer better rates. That says a lot. While I may still use their services for small transactions, I’ll never go to them again for exchanging a large amount of money — it’s simply not worth it anymore. Loyalty should be mutual.

Exchange USD dollars to GBP and did not check the rate at other places first as trusted the Thomas Exchange blindly, lost over £400 on exchange rate with them. Avoid.

Easy process was in and out in a few minutes and the rates were better than other nearby currency exchanges.

Happy with the rate given BUT.....
Not at all happy with the service given in the branch. After receiving the confirmation text I went to get my money changed. The guy hadn't turned up and I was fobbed off and had to wander around killing time with a large amount of cash in my pocket. He was over an hour late and gave no apology.

Prompt, efficient and friendly.

Im very Happy with the amount of cash and the waiter was very friendly

I ordered dollars and some pesos either late Friday for collection Saturday afternoon.
Remembered early Saturday thatthe he dollars needed to be in small denominations, and New uncoupled notes, so rang the branch I was collecting from. There was no reply, but my call was rerouted, to someone who quickly located my order and logged those details.
When - after nine hours running a busy farmers market, I arrived at the Hammersmith branch for collection, there was a queue of 5-6 people, several of them seeming to have complex issues with their orders.
When I got to the front of the queue and gave my name, the cashier immediately said "Yours is all ready- we got the phone call with the details this morning".
Seamless, efficient and quick service in a weekend of hectic last minute preparations- mighty thanks to all involved at Thomas Global and you will continue to be my go to travel money people.

Really quick to have the currency and flexibility of paying with card or cash.

Fast service