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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A BAD weather day in Raleigh caused our flight to Charlotte to be cancelled so we were re-routed through London to our destination of Munich. London flight badly delayed so we missed connection to Mun... Toon meer

Beoordeeld met 5 van de 5 sterren

I appreciate that there are many options for policies that meet personal needs. I called customer service and they were able to quickly and efficiently answer my questions. We have used this company b... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy to selected a plan from various options and easy enrolled in the plan. The contact numbers are clearly listed in the policy. Great value for just medical Evacuation emergency. Have not experienc... Toon meer

Beoordeeld met 1 van de 5 sterren

My flight was delayed due to mechanical reasons, causing me to miss my connection in Miami. I spent two days in Miami, with no reimbursement for prepaid car rental and food and room in Bonaire for th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisverzekeringsmaatschappij

Geschreven door het bedrijf

Tin Leg was founded in 2014 by the travel insurance industry experts at Squaremouth. Designed to meet the most common needs of travelers, these policies offer comprehensive Trip Cancellation and Trip Interruption benefits, and a range of Emergency Medical and Medical Evacuation limits. Tin Leg’s policies have been highlighted by Forbes, Business Insider, and other global publications for their coverage, benefits, and pricing. Most recently, Tin Leg was listed as the Best Value Travel Insurance Provider of 2023 by USA Today, receiving recognition for affordability and traveler protection.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

336 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Easy to navigate

Easy to navigate. Great choices that allowed me to purchase only what I needed. Affordable.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

One star reviews by persons who had claims

I wish I had read the reviews written by individuals who filed claims because I would never have purchased thia policy.
From 4/2025 there were 9 negative (1 star)reviews written and each was referencing harrassment by Tin Leg who required an inordinate amount of documentation ro prove the claim only to have Tin Leg deny the claim. Almost all of the positive reviews were about the ease with purachasing the insurance.
I have a pending claim since 12/2025 and each time I submit documents they request something more.
I received a call from Squaremouth who does business as Tin Leg offering to review my case under the Squaremouth Zero Complaint Department which is another scam. When questioned Squaremouth did not acknowledge that it was actually a dba for Tin Leg. In fact they alleged that they did not have access to the Tin Leg claim file. I received a letter from this Zero Complaint Department and now there are more documents required to pay this ligitimate claim.
We paid $5086.00 for the policy and are demanding about $17,000. for our claim. One of our travelers had received a diagnosis which prevented him from traveling and his physicin confirmed that he should not travel and that this was not a preexisting illness. ( the medical records confirmed this). Still Tin Leg refuses to pay. DO NOT PURCHASE THIS INSURANCE.

11 maart 2026
Review zonder uitnodiging
Logo TinLeg

Antwoord van TinLeg

Thank you for reaching out and sharing your experience. Your claim is currently pending because the documentation provided thus far does not yet satisfy the requirements to verify the covered event; specifically, additional medical reports are needed to support your claim. Regarding your concerns about Squaremouth, please understand that due to privacy regulations, Squaremouth staff do not have access to Tin Leg claims data, as this information is restricted to your assigned claims adjuster. Your adjuster will be reaching out to you directly to walk you through exactly what is needed to move your claim forward. We understand this process can be frustrating, but we are committed to a thorough review of your case.

Beoordeeld met 1 van de 5 sterren

THEY DON'T PAY CLAIMS ! BEWARE !

Their prices are low because they never pay their claims. They are scammers. Trust me I have filed two legitimate claims and after weeks and weeks of back and forth they deny all claims. I have heard the same from a number of others as well. AVOID THEM. WHAT GOOD IS A LOW PREMIUM WHEN THEY DON'T PAY CLAIMS ! BEWARE !

23 maart 2026
Review zonder uitnodiging
Logo TinLeg

Antwoord van TinLeg

Thank you for sharing your feedback. Your claim was denied because the policy you purchased requires a minimum layover of 2 hours for connecting flights on international trips to qualify for missed connection coverage. Since your layover was 47 minutes, it did not meet the requirements for a covered event. We understand this is not the outcome you were hoping for. If you have any further questions, please reach out to your claim adjuster via email.

Beoordeeld met 1 van de 5 sterren

Buyer Beware - Narrow Definition of Trip Delay/Cancelation

Tin Leg/Squaremouth website makes it easy to compare quotes from different companies. Seemingly, Tin Leg policies always come out cheaper and better in the quote comparison process, which does not tell you Tin Leg narrowly defines trip delay, cancelation and all that. Once a claim is filed, the adjuster will endlessly press you to produce documents (i.e. they're trying to find reasons to deny your claim). In my case, my flight was delayed/cancelled due to a mechanical issue of the plane. Tin Leg denied my claim because of that (they said that's not covered by their policy). I'd gone through a lot of trouble to request the airline to email me the reason of my flight delay! Google around and read your contract. Apparently, some Reddit folks had the same experience. [Please check out TinLeg's reply below. If you encounter delay associated with plane issues, airport issues, extra long TSA lines (happening now), etc., you're on your own! Buying this type of travel insurance gives a false sense of security. I will definitely look elsewhere for my travel insurance purchase in the future.]

14 maart 2026
Review zonder uitnodiging
Logo TinLeg

Antwoord van TinLeg

Thank you for sharing your feedback. Your claim was denied because the policy you purchased does not include coverage for delays or cancellations due to maintenance-related issues. Only policies that specifically list mechanical breakdown as a covered peril can cover these types of interruptions. We understand this is not the outcome you were hoping for. If you have any further questions, please reach out to your claim adjuster via email.

Beoordeeld met 5 van de 5 sterren

great value for just medical evacuation emergency

Easy to selected a plan from various options and easy enrolled in the plan. The contact numbers are clearly listed in the policy. Great value for just medical Evacuation emergency. Have not experience claim process and knock wood that I do not have to.

19 maart 2026
Review zonder uitnodiging

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