It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Toon meer
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Lees wat reviewers zeggen
Contacted Tulo at 9.30 and had a resolution respone within two hours. Absolutely outstanding customer service which is VERY rare these days. Thank you
Got put through on chat to a customer service representative called Gemma She was quick and efficient to accept an issue with a smart meter and escalate it to the correct department as urgent as it... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
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Professional and friendly
The people were friendly , professional and interested in finding a solution which they did successfully
Tulo's provides excellent customer…
Tulo's provides excellent customer service and prompt response to my queries. I am only leaving due to them not being able to match my current quote for gas and electricity. Also a seamless transition.
Great customer service
Great customer service, not much waiting time to book a smart meter installation appointment. Thanks George!
Quick responsive company Glad I switched
Quick responsive company Glad I switched
Outstanding customer service from Gemma
Been with Tulo for a little over a year now and I've had no issues at all. I'd built up quite a bit of credit and the process of reducing my monthly payments and requesting a refund was easy and painless. Gemma was polite and very responsive and she provided outstanding customer service. She answered my queries quickly and completely and was able to make changes to my account very quickly. Couldn't have been a better experience.
Very good customer service
Very good customer service
Good rates
So far so good
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is taken within first few days but that's normal procedure for every energy company. Hopefully they'll be able to keep low prices to beat big companies
Very competitive with great service
Extremely quick replies to correspondence inquiries
Really good experience using chat…
Really good experience using chat service with Gemma. Resolved my enquiry in a matter of moments. Thanks Gemma
Absolutely the easiest company to deal…
Absolutely the easiest company to deal with and very personal ! I’ve only been with Tulo for a short while, but I would highly recommend them to anybody thinking of switching
Refund
I requested a refund from the online chat and was effortless great service
Gemma was a great help after my meter…
Gemma was a great help after my meter was registered as faulty.
Being well-informed .
Service is great
Service is great. Emailed their help in the morning got same day response and completed the changes I asked for without any issues
I had a problem with payment dates on…
I had a problem with payment dates on DD and needed it changed. Sorted!
Always very helpful and friendly when…
Always very helpful and friendly when ever I speak to someone.
Nothing is ever too much trouble.
I would highly recommend Tulo Energy.
Great easy customer service with George.
Time waiting was not very long
Time waiting was not very long. George is honest and understanding.
Helpful agent providing good advice and…
Helpful agent providing good advice and dealt with my request rapidly
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