It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Toon meer
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Lees wat reviewers zeggen
Contacted Tulo at 9.30 and had a resolution respone within two hours. Absolutely outstanding customer service which is VERY rare these days. Thank you
Got put through on chat to a customer service representative called Gemma She was quick and efficient to accept an issue with a smart meter and escalate it to the correct department as urgent as it... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
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Great service
live chat (live people!) meant the query I had was dealt with quickly and efficiently. Great service
Easy to set up an account
Easy to set up an account, help at hand when needed, great customer service, competitive prices... I highly recommend Tulo.
The agent was fast responding and…
The agent was fast responding and answered my query promptly and in full
Excellent Customer Service
Excellent Customer Service
Gemma was extremely helpful with my query about Smart Meters
Gemma was outstanding ⭐️⭐️⭐️⭐️⭐️
100% positive interactions with customer service
A customer service team that listens and wants to give you the best service they can stands out to me.
Great customer service
Great customer service, query answered quickly, I've been with this company for many years and never had bad service
The Company was always very helpful and…
The Company was always very helpful and the prices are very good.The staff are very helpful if you have a question they always know the answer and explain everything clearly.
Great customer service with very good…
Great customer service with very good response times with email conversation.
Customer service has been spot on
Customer service has been spot on. I also applied to have a gas smart meter installed as the home developer on installed an electric smart meter. It was free however, when it got delayed, Tulo Energy offered credit for the inconvenience.
Very easy company to communicate with…Grear company to deal with
Very easy company to communicate with prompt replies and always sort out issues quickly, only left because of current pricing.
Customer service was simple and quick
Tulo energy are the best energy company
Tulo energy are the best energy company that I have dealt with.
Very efficient
Very efficient, responding to communication promptly and without having to go round in circles talking to a robot chat - they have real, very helpful people. Shout out to Gemma Hinton for being fantastic in her customer service.
The chat bot was fast and effective and…
The chat bot was fast and effective and carried out my request no issues whatsoever. Thanks
Excellent service from Gemma
All staff very helpful 💯
Very quick response
I emailed the company to reduce my direct debit as I was in credit and they replied within 12 hours and had already reduced it to the amount I wanted.
A Good Customer Experience
So Pleased to have found Tulo.
Transfer without issues, helpful/courteous staff and advantageous prices. Also, I’m not having to fund French and German customers.
Really good customer service .
Really good customer service .
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