It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Toon meer
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Lees wat reviewers zeggen
Contacted Tulo at 9.30 and had a resolution respone within two hours. Absolutely outstanding customer service which is VERY rare these days. Thank you
Got put through on chat to a customer service representative called Gemma She was quick and efficient to accept an issue with a smart meter and escalate it to the correct department as urgent as it... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
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Very helpful agent
Very helpful agent. Did not waste my time with irrelevant questions and simply did as I asked.
Really Happy Customer
Great customer service, always very helpful, very competitive prices as well. George is brilliant and always provides fantastic support.
Fantastic company
Such a change to actually speak to a normal person, either by phone or chat, so helpful, I have only been with them since July 24 and contacted them twice, both times they sorted my enquiry straight away with no issues, polite and obliging. Thank you
Sorted issue right away
Agent George answered my issues and was most efficient. We have nothing but praise for Tulo energy
No complaints
I have found Tulo seems to be cheaper than other energy companies.
I suggest monitoring your account in case of overpaying. Some companies reduce direct debit if credit amount gets too much. Tulo didnt do that in my case, but responded quickly and positively when I emailed them.
Overall I would recommend.
Excellent customer service
Excellent customer service. Quick and efficient response. Always polite and helpful.
Excellent service
Easy to deal with, excellent service, and most importantly, the price is right.
Excellent customer service
Excellent customer service, always easy to talk to and issues are always resolved quickly.
Thank you George again for the quick…
Thank you George again for the quick response!
Tulo are not compatible with smart…
Tulo are not compatible with smart meters.
Customer service is unresponsive. Emailed multiple times a about my smart meter issue and logged a ticket: 30174
App is good but I'll be switching back to octopus at the end of my contract since that provider works with smart meters and customer service are easier to get a hold of
Thank you Gemma for a really helpful…
Thank you Gemma for a really helpful and amusing chat and seeing to my request so quickly.
Very competitive prices
Very competitive prices. Good customer care.
Grate customer service
Spoke to customer services today couldn't be more helpful sorted out everything I requested
Great customer service
Spoke to someone called Gemma on live chat and she was lovely, really fast at responding to chat and email as I wanted to make sure had contact. Really friendly.
George was very courteous and helpful
Responsive to requests
Responsive when we had built up a big credit and refunded some of the balance and reduced the DD.
Efficient and friendly response
Prompt reply to my inquiry for a refund…
Prompt reply to my inquiry for a refund and to reduce my monthly direct debit.
I have been a Tulo Energy customer for several years now and can say I have never had any problems with the company and always had great service.
Speedy response to problem and SORTED
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