UFile Reviews 144

Stay away from Ufile for filing self-employment income taxes!
Had the worst experience with Ufile online 2026, wasted my time and money! Due to their technical issues the software is not able to transfer correct numbers!
Deeply regret to pay for such a poor performing software with literally no support team even for their own technical issues.

It is a shit software. It is not accurate and it makes a lot of errors. logging out so many times while I am working on. and very slow as well. not worth it.

I used Ufile this year. That was the worst experience ever. There was a “warning” I tried several times to correct said warning, after the app sent me back to the beginning several times I finally completed my taxes to be efiled. Now Ufile is charging me an extra 5 times for 1 filing. Never again, worst app I have ever used!!

I just checked out UfileT2 for business taxes, now that web filing for businesses became mandatory. Web site is useless and borderline fraudulent with the statement "Start for Free". This is a nonsense statement. Nowhere on the site is a cost provided, which turns out to be $209.95 for one T2 filing, which is only known it seems at the point of filing. Customer service took 10 minutes by phone to divulge the cost. Needless to say I passed on using this company, before wasting time entering any data.

I have used U-File for years and it has been great. This year they have been terrible. I called for information they give false information and do not a clue where to enter information. If I listened to them i would have missed out on a lot of deductions. Shame on you U-File for your poor support team. So dissapointed

I purchased product - attempted to use Auto Fill My Tax (AFR). Screen said not available until Feb 9/2025 - so I waited - in mean time entered all medical and charity data. On Feb 9th attempted to use AFR - ended in a constant loop, worked with online help and AI for 3 hours , trying everything suggested. Finally decided to cancel and ask for a refund. UFile said I had "activated product" which of course I had . I explained - their answer then was the functionality would be available Feb 23/2026 . In meantime I had purchased Turbo tax and was successful in using AFR so was not all CRA. They still have not given me a refund.

Beware- substantial cost for product use that is not revealed until users have wasted considerable time uploading data. Website claims of “free filing” for T2 with no stated product fee are highly misleading. Do not recommend using this product and encouraging their disingenuous business practices. Helpdesk employees double down to defend the company’s duplicitous practices. Shame on you Efile! Be upfront with customers and let them decide if they want to pay the user fee before wasting their valuable time .

Tried filing a return for the first time and it turned into the worst online experience I can ever recall. Absolutely NOT user friendly with confusing
and incomplete instructions for completing a simple return that would take me 1 hour tops to fill out a paper return. I gave up after 3 hours and deleted my account. The only reason I tried UFile was file it before year end with only 3 days remaining.

I used Ufile last year to file my 2024 tax return. This year when I try to look at last year's return, there is no data. When I call Ufile, they said I must have deleted it and they could not help me. When I asked to speak to their boss, they hung up on me.

Does not recognize Public Service Pension Plan (PSPP), Federal Employee working in Ontario but living in Quebec. No QPP contributions reads as an error for filing, keeping me from submitting electronically.

The whole reason is to file electronically.

We have used Ufile for many years with no real issues. The last couple of returns however are a different matter. This program used to have a feature 'Let Max Decide' This was regarding the splitting of investments etc between spouses.. We noticed the last couple of years it wasn't saying that anymore, so we thought good ole Max is doing it automatically. Fast forward to 2025. The CRA is on us. It would seem that the program is not entering the info correctly anymore so we owe money plus penalties. We are done with Tax Softwares from now on! Not sure why they played with a good thing.

Completely untrustworthy program. 3 years running the software screwed up my files and imputted data did not exist into income that I did not make. I thought at first it was revenue canada. It wasn't me. Because I didn't enter a thing. I just followed the procedure. Download your income and it is supposed to get filled out. When it files the income has changed 3 years running. Now I don't have access to my previous years taxes. Do not trust this company.

I asked for a refund for a technical problem. They promised they will send me a refund cheque by mail. I keep on sending them emails to follow up this issue since March. At first, they still responsed and made up excuses of: "because I brought it from Walmart, it needs time to do the account procedure, or the accounting department is in India, it takes time to mail it out." OK, I wait for 5 months, still not haven't received the cheque. At last, I emailed again on Aug.,17, they blocked my emai address. Anyway, learn a lesson!!

Can I give it a ZERO?!
how do you kill a business? Hire customer service representatives who give absolute disdain and could not be bothered attitudes.

I tried to sign up went through all the pages of info and then ended up with an error code saying it was unavailable. Except for the fact that now I am "magically" on their mailing list.

So I replied to their help desk and said hey I tried to sign up and it didn't work but I'm getting emails from you, so obviously your system has my email.

this is the exact reply:
"There is no problem with our website, please log in using another web browser.

Regards,

Yan
On behalf of the UFile Team"

I tried to purchase your T2 software this morning and I had a very bad experience with your service. I will never use your product again. I entered my address, phone number and credit card information. There is no confirmation or anything after I hit confirm, and the screen switched back to Ufile software. However, I am still not able to efile. I called your service line, 514-315-3699. The person who answered the phone told me that she could not help me to check the payment. I asked her what she could do to help, what this service line is for, is it for software supporting only or what? She said there was no software support line either. so I asked her what she could help again, she didn't say anything and hung up on me. What the great experience!

Absolute garbage software this year. spins. doesn't work half the time. Doesn't submit things properly. At tax season, it doesn't even work and you end up filing late due to it.

Doesn't highlight errors, doesn't make it easy to get to the correct place. Everything about this user experience is godawful.

Use anything else. Paper and pencil is better.

Very disappointed, paid fee twice by mistake, asking for a refund, provided all the required documents. no answer. very bad customer service.

The program is beyond slow and not very user friendly. They also overcharged me in which I've asked for the overcharged to be refumd and I have yet to receive a response on 2 emails after 9 days. STAY AWAY

OK for a few years using it. But this year they double charge the fee: I bought back in November the version "Family head + 2 dependents" in a promotion as I do every years. However, to file my wife's UFile charge an individual fee. Customer service does not reply emails and phone call drops once "transfer" the call the the agent (after I spend 30~60 minutes waiting). Do not use this scam.

I was using UFile for several years, it's fine in general, but if you try to submit your taxes on April 30th - forget it, it's slow and crashing all the time.

Also it seems running on outdated Microsoft web server with some documentation missing for some fields returning 404 error.
I probably should try other solution next year.