Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Toon meer
Bedrijf heeft geantwoord
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Toon meer
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Contactgegevens
3351 E. Philadelphia Street, 91761, Ontario,CA , Verenigde Staten
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3,6
Gemiddeld
110 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Never ever buy this bike unless you own…
Never ever buy this bike unless you own a bike shop and love to put bikes together.
Avoid this bike unless it is already assembled at a bike shop
Total disaster with brakes and more.
26 december 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Hello,
I hope this message finds you well.
We are deeply sorry to hear that the assembly process and the brakes have not met your expectations. We strive to provide our customers with high-quality products and a seamless experience, and it is clear that we have fallen short in this instance.
Please refer to the assembly videos we provided and see if they can fix the issues you are having.
https://viribusbikes.com/pages/assembly-assistant
Regarding the brake issue, we listed adjusting videos for the different types of brakes and hope that they are helpful.
Disc brake: https://www.youtube.com/watch?v=7KAmoOWimRY
V-brake: https://youtu.be/_gZSvLxsAQM
C-brake: https://www.youtube.com/watch?v=45llr44Pu9g
Band brake: https://youtu.be/_tCcjuHEj84
We value your business and are dedicated to making this right. If your issues have not been resolved after trying the above videos, we would like to arrange for a technician to contact you to discuss the assembly process and provide guidance or, if you prefer, to schedule an appointment for a professional assembly service.
In this case, please email your order number and contact info to support@viribusbikes.com, and we will try our best to assist you.
We sincerely apologize for any trouble this has caused and appreciate your patience as we work to resolve these issues.
Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our brand.
Best regards,
Viribus Customer Service Team
Shotty welding with holes
I received my trike and the chassis frame welds are sloppy with holes leaving it susceptible to rust. I asked for a new chassis or a refund. They offered me $100 without repairs. I called as soon as I saw the parts in the box and it was damaged from the faulty welds. This isn’t acceptable and need advice on where to go from here.
1 november 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Hi Constance,
We are sorry to know that the trike you received is damaged. We will surely forward this issue to the QC team and ask for better packaging.
Please send emails to support@viribusbikes.com or call us at +1 (320) 377-3106 to provide more details for diagnoses, we will surely send you any needed replacement parts or help you return for a full refund/ replacement under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Vague building instructions, NO customer support avail.
My husband has worked on bikes all his life, even maintained 2 professional bike riders bike that travel the world!
This trike took 5 days, 5 hrs a day to assemble. Vague instructions, several parts were not made to fit.
Many parts had chunks of missing paint, some scratched, most were failed to paint areas.
There are no instructions on how to operate the thing, anyplace!
The charged battery will not come on. ( recharger doesn’t appear to plug into battery correctly)
Last, the saddle feels like it should be back further about 5”.
Trike is too tall for me at 5’6”.
I’ve had 4 back surgeries in 2023 & I am worried this will cause more damage.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear S Parnell,
We are sorry to hear that you are having difficulties in assembling the bikes. You can reach out to support@viribusbikes.com or call us at +1 (320) 377-3106 to acquire more timely responses.
We have received your feedback on the existing assembly videos and instructions and will sort out to update them as soon as possible. In the meantime, we are also building up the Help Center on our site, which, hopefully, will bring more insights to our customers.
As for the malfunctions you mentioned, it would be better if you could give us more details for diagnoses, we will surely send you any needed replacement parts under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Stay Away from this company!!!
I'd suggest staying away from this company and buying elsewhere. I've been emailing them back and forth about where to buy a charger for the Virbus Getaway bike I had recently purchased. After jumping through all the hops the incompetent support team and their so-called techs put me through. I sent pictures of the make, model, input, output, and numerous photos of the charging port on the bike. They keep telling me they only sell the bikes but not parts. So I asked them as a dealer to please direct me to the company that sells parts for the bike as I am sure other people have lost or damaged their chargers. After two weeks of dealing with their incompetence, they tell me they stopped making this bike and there isn't any way to get a charger. They are the worst company I've ever dealt with in my entire life. If anyone knows where I can purchase a charger for this Gateway e-bike please let me know. I see lots of chargers on eBay and Amazon with the right input and output but the tip ends are different and I am not sure where else to try.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear George,
We sincerely apologize for not being helpful and will actively improve our customer service.
Unfortunately, we are unable to provide a charger for a discontinued unit. However, we have noticed the existence of such requests and are planning to sell more useful accessories including chargers and batteries shortly.
In light of this situation, we would like to offer you a discount on your new purchase, if you are interested in placing a new order. Your satisfaction and comfort are always our top priorities.
We appreciate your understanding and continued support. Please let us know if this alternative meets your needs.
Looking forward to your reply.
Best regards,
Viribus Customer Service Team
This bike supposedly has front…
This bike supposedly has front suspension. It is virtually rigid with no apparent adjustment. Calls to Viribus and Walmart where it was purchased were a waste of time. Avoid!
15 augustus 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Arfon,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
Viribus return policy!
Beware! I wanted to return a bike I recently purchased because the frame is somewhat small, and their CS said I can't if the bike was installed!
Is that even legal?!
8 september 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Basilious,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
Do not purchase this tricycle!!
Do not purchase this tricycle!!! It is the worst purchase I have ever made ! It is not safe ! The frame is warped, it pulls to the right !!! The saddle seat shifts from side to side , will not stay put , fenders were damaged. I am physically sick ! I decided to get it because of the basket and thought it would be awesome to go for rides with my little dog in tow !!!! It's a disaster! DO NOT PURCHASE THIS PRODUCT !!! It will not go up an incline of ANY kind.
5 september 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Yvette,
We are deeply sorry to hear about the challenges you have faced with the tricycle you purchased. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
horrible support
Received a tricycle with some warped parts, some extra parts, some missing nuts/bolt, and NO SADDLE. How am I supposed to ride the thing?
Customer support told me 3-5 days and they didn't even try to fix the problem for 4 days. It will be over a week before the saddle arrives.
Customer support just says "it's on the way. Anyhting else?"
Horrible business practices. stay away from them.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Rick,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is valuable to us, and we want to assure you that your issue will be resolved satisfactorily.
To better assist you, we would greatly appreciate it if you could contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. We are always here to help you to the best of our ability.
Thank you for your support. We will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
I recieved a bike from Viribus (viribus…
I recieved a bike from Viribus (viribus panther) as a birthday present as I’ve wanted an EBike for a while. After a couple weeks I had an issue with the controller. Technical support told me they could get me a new controller in a couple weeks, but I later recieved a text from the support number stating they wanted me to return the bike. After attempting to contact the seller through their customer support number for some clarification (1-320-377-3106) during the hours they said they were online they wouldn’t answer and the online bot/agent thing said they were offline. I just want a functioning e-bike.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Augustus,
We want to express our sincerest apologies for any inconvenience you may have encountered.
Regarding the controller issue, we have already reached out to you via email to confirm the order details and are working diligently to promptly provide you with a satisfactory solution.
Customer satisfaction is of utmost importance to us. Should you have any further inquiries, please do not hesitate to contact us via email at support@viribusbikes.com. Rest assured, we are committed to responding within 24 hours.
Thank you for your understanding and patience as we work to resolve this matter for you.
Best regards,
Viribus Customer Service Team
Cheap bikes, non-existent support
Viribus sells low quality and cheap bikes and trikes using inferior parts. They do not honor their return policy. I tried to initiate a return by opening a dialogue with their support email service. I have sent multiple follow up messages but I am currently being ignored. The support line seems to be facilitated by Zendesk, so certainly they are being kept abreast of my incoming messages but they are not responding. It should be a simple matter to be able to return the product now that I'm aware of the poor quality. Very disappointing. DO NOT BUY PRODUCTS FROM THIS SELLER. Seek a higher quality manufacturer that cares about its product quality and customers.
13 mei 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Doug,
We are sorry for the inconvenience you experienced and apologize for the issues you've encountered with our product and return process.
Please send us an email at support@viribusbikes.com or reach out to our phone line at +1 (320) 377-3106 so we can escalate your concern and provide the assistance you need. We are committed to resolving this matter and ensuring your satisfaction.
We look forward to hearing from you.
Best regards,
ViribusBikes Customer Service.
Disappointing Experience with Viribus…
Disappointing Experience with Viribus Electric Bike Tricycle
I purchased an electric bike tricycle for my daughter from Viribus Bikes online on May 15, 2024. The package arrived promptly on the 21st. Despite the excitement, the process of receiving and assembling the bike turned out to be quite challenging and ultimately disappointing.
Details of My Experience:
The package was heavy and bulky, which made it difficult to handle. The exterior was strapped and heavily stapled, requiring us to cut open the box. Upon opening, we realized the bike required full assembly. As a technically skilled person with extensive experience in both automotive work and bicycle maintenance, I didn’t expect any issues. However, the instructions provided were poorly detailed and difficult to follow, leading to nearly six hours of assembly time.
We ordered the 24" bike, but it appeared some parts were for the 26" model, making them incompatible. Upon contacting support the next day, they acknowledged the mistake and admitted it was a recurring issue. They promised to send the correct parts, which were mainly cosmetic fender covers, and suggested we could finish assembling the bike in the meantime.
After an additional two hours, we completed the assembly but encountered several problems:
The bike made a loud grinding noise due to the chain rubbing against the cover.
It was difficult to control because it rode sideways.
The brakes were ineffective.
Re-examining the assembly revealed a poor design with no adjustments available for the chain and cover. At this point, my daughter was very disappointed, and I didn’t feel safe letting her ride the bike.
Pros and Cons:
Pros:
Prompt delivery.
Cons:
Poorly detailed assembly instructions.
Wrong parts included in the package.
Ineffective customer support with delayed responses.
Poor design leading to safety issues.
Inconvenient return process requiring disassembly and repackaging.
Conclusion:
Our experience with Viribus Bikes has been frustrating and disappointing. Poor instructions, wrong parts, and safety concerns made the bike unusable. The slow and cumbersome customer support further added to our dissatisfaction. We are now seeking a refund and will not be purchasing from this company again. I would not recommend Viribus Bikes to others based on this experience.
Tips for Improvement:
**Provide clear and detailed assembly instructions with comprehensive pictures and steps.
Ensure all parts are checked and compatible before shipping.
Improve customer support response times and efficiency.
Offer a more convenient return process, especially for large and complex items like bike
19 mei 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Imad
Thank you for sharing your feedback about your recent purchase. We are truly sorry to hear about the challenges you faced with the Viribus Electric Bike Tricycle. This is not the experience we aim to provide our customers, and we regret the inconvenience caused.
We would like to resolve this issue promptly and ensure your satisfaction. Please send us an email at support@viribusbikes.com or reach out to our phone line at +1 (320) 377-3106. Our team is ready to assist you and address the problems you've encountered.
We look forward to hearing from you and hope to make this right.
Best regards,
ViribusBikes Customer Service.
Terrible experience
Terrible experience. Bought a bike that had a major problem. They say the right things with no real action to resolve the situation. I would not buy a bike from Viribus
1 maart 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Hello,
We sincerely apologize for the inconvenience and frustration you experienced with your recent bike purchase from us. This is not the level of service we strive to provide to our customers.
Please contact us directly at +1 (320) 377-3106 or via email at support@viribusbikes.com so that we can address and resolve your concerns to your satisfaction.
We look forward to hearing from you and resolving this matter promptly.
Thank you for bringing this to our attention.
Best regards,
Viribusbikes Customer Service.
Unsafe bike
Purchase two bikes. One was clearing mananufactured with a defect and after only a few months they do not stand behind there products. Better to look for other bikes that are not unsafe. Buyer beware.
21 maart 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear Jim,
We apologize for the inconvenience and frustration caused by your recent experience with one of our bikes. Ensuring the safety and satisfaction of our customers is our top priority, and we regret that this was not reflected in your purchase.
Our team is committed to resolving this issue promptly for you. One of our representatives will be reaching out to you shortly to discuss the matter and arrange a solution that meets your expectations.
Thank you for bringing this to our attention. We appreciate your feedback and look forward to rectifying the situation.
Best regards,
ViribusBikes Customer Service.
We received our bike defective
Receive damaged -
Customer service not very willing to just swap them so I said told them to pickup and refund me.
19 maart 2024
Review zonder uitnodiging
Antwoord van Viribus Bikes
Dear KaB BaM,
We sincerely apologize for the inconvenience you experienced with the damaged product and the unsatisfactory customer service. This is not the experience we strive to provide to our valued customers like you.
We understand your frustration, and we want to make things right. Please accept our apologies and allow us the opportunity to rectify the situation. Could you please reach out to us via email at support@viribusbikes.com with your request? We are committed to resolving this issue promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Best regards,
VirbusBikes Customer Service.
The easy cruise The bike arrived as stated in e-mail…
The bike arrived as stated in e-mail purchase conformation. Was easy to assemble ( I am a trained mechanic), think the average person can do it. The instruction(s) were easy to follow and illustrated for clarity. I find the ride to be comfortable and easy to manage. The assist is way more powerful then I could examine and makes it easy for a disabled person, like myself to ride.
25 december 2023
So impressed I bought another.
The packing on the bike was great, I could not have asked for better. Bike was easy to put together and the quality is impressive. So impressed I just ordered my second bike. Shifts and glides effortlessly. Thanks Viribus.
29 december 2023
The bike chain was already installed…
The bike chain was already installed when we received the tricycle. It was wrapped around the frame and no master link for removal. we needed to take it to a repair shop to be taken off. neither the printed or utube directions matched the tricycle. We incurred a $150 bill from the bicycle shop to assemble. Very unhappy with this company
26 december 2023
Antwoord van Viribus Bikes
Dear Patricia,
We sincerely apologize for the inconvenience you experienced with the installation of the bike chain on your tricycle. Your feedback is valuable to us, and we regret any frustration this may have caused.
We have already sent an email to the address associated with your account, addressing the concerns you raised. In that email, we detailed our commitment to resolving this issue promptly and explained the steps we are taking to ensure a satisfactory resolution.
Currently, we are eagerly awaiting your response to the email so that we can further escalate the matter and expedite a solution for you. Your satisfaction is our top priority, and we are dedicated to making things right.
Once again, we apologize for any inconvenience you've encountered, and we appreciate your patience and understanding. We look forward to hearing from you in the email we sent, and we are confident that together we can resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate the opportunity to make amends.
Best regards,
ViribusBikes Customer Service.
Plus size woman’s seal of approval
After spending months and months researching e-bikes I finally pulled the trigger on the Viribus tricycle, boy am I glade I did! Couple of fun facts, I’m a plus size woman who is also disabled and tend to have an issue with balance. Not one of those issues stand in my way with this bike! It was affordable ( in comparison to other bikes) not to difficult to assemble..and a blast to ride!..Now my only issue is waiting for the snow to melt so I can get out and have some fun!
27 december 2023
Basket was not made right and would not…
Basket was not made right and would not latch. Sent new brackets and new basket to fix problem.
6 november 2023
GREAT VALUE FOR THE MONEY…
I HAVE JUST FINISHED ASSEMBY OF THE TRIKE
AND VERY IMPRESSED WITH THE QUALITY AND ENGINEERING ...LIKED THE BOLTS ALREADY IN THE LOCATIONS FOR ATTACHMENT...I READ REVIEW OF OTHER BUYERS PUTTING THE TRIKE TOGETHER.. I AM 91 AND HAVE MECHIANICAL ABILITY SO I HAD NO PROBLEMS...WOULD SUGGEST THOSE WITH LIMITED SKILLS...FIND A FRIEND TO HELP...IT IS A GREAT VALUE FOR THE MONEY AND WILL GIVE ME EXERCISE WHEN MY POOL IS TOO COLD.
25 november 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.