VOI Reviews 

Impossible to find parking. App doesn't direct you properly to where you can park. If signal fails and your bike pauses while you're trying to figure out parking, you then have to push a very heavy, wheel locked bike until you can get to somewhere and unpause it. And then you still may have to ride around looking for other voi bikes to park near.

J'ai essayé les trois services de free-floating privés parisiens, et pour moi Voi est le meilleur (et le moins cher). J'apprécie :
- la solidité et la prise en main de leurs machines, qui font moins "vélos de Oui Oui" que leurs concurrents.
- l'assistance électrique, qui ne fait pas de nous des cyclistes trop... assistés, les coups de pédale sont amples, on n'a pas l'impression de tourner dans une roue de hamster comme chez Dott.
- la flexibilité et la confiance sur les zones de stationnement, l'appli est mise à jour contrairement à celle de Dott (et on ne nous prélève pas 2.50 € "au cas où" comme chez... Dott)
- le confort de la selle, bien rembourrée
Alors c'est vrai que les vélos rutilants du départ ont vécu et que certains d'entre eux sont défectueux (une toute petite minorité). Mais c'est malheureusement le cycle de ces flottes, livrées à l'usure normale et au jemenfoutisme des utilisateurs. Celle de Dott était catastrophique il y a quelques mois, ils l'ont intégralement changée, maintenant c'est tout beau tout neuf... avant que ça ne replonge, et etc, etc.

Dealt with the HR team at VOI recently (A.V.) - could not have been more accommodating or helpful with a job application and interview process. A truly unique experience from a very humane team of people. Thank-you!

Basic bikes are not good. Clunky and feel unsafe. Often in worse condition than competitors (like Lime).

App is total junk in London. Has issues with parking all the time. They often have outdated info as to P locations. Ride often fails to end and they won’t give refunds for extra time elapsed. Just crap.

Der er alt for mange cykler placeret i Møllegade til stor gene for gadens beboere

Les vélos Voi, qui avaient pourtant très bien démarré avec une flotte prometteuse et des tarifs attractifs, n’ont pas su gérer correctement leur parc ni leur relation client.
Aujourd’hui, de nombreux vélos sont en mauvais état : assistance électrique peu efficace, selles qui descendent pendant le trajet… L’expérience s’est nettement dégradée.
Le service client est également décevant, avec un manque de réactivité et de considération pour les utilisateurs.
Enfin, la suppression de la validité de 3 mois du forfait 400 minutes, désormais limité à 1 mois, a été mise en place sans aucune communication préalable. Une modification importante qui pénalise les clients fidèles.
C’est vraiment décevant. Je ne recommande plus ce service dans son état actuel.

So utterly devastated by this service.

Just moved into Cheltenham and was so excited to finally have access to a scooter service. However, I have been let down by being charged for scooters I did not use and had to reset my Apple Pay on numerous occasions for no reason other than the app failed.

This company is a joke and I advise all to walk or find an alternative solution for their travel needs.

Such a shame, as this was to be my primary travel option post my recent move.

Parking is the major issue. I had to cycle 20 mins away from my house to park, to then have to get an uber home.

Before people ride - VOI should provide a map of all the red zones / or green zones for parking.

I support cycling in London, please just provide more transparency before allowing people to cycle.

J'aurais dû venir ici plutôt, je confirme ce son des voleurs a fuire, j'ai terminé mon de 17minute arrivé chez moi j'ai prélever pour 31€ pour 107minute pour le trajets étais clôture à fuire

Voi dumps large numbers of e-bikes at a road junction, often piled on top of each other, blocking most of the pavement and spilling into the road. Pedestrians, including wheelchair users and parents with buggies are forced into the carriageway to get past. This is a school street, so young children walk this stretch every day.

I complained to Voi and included photos of the hazard. Their response: no apology, no acknowledgement of the danger, no reference to the photos, just a link to a self-service web form and a note that requests "may take up to 28 days to be processed." Twenty-eight days for a pavement-blocking hazard on a school street.

Voi profits from our public space but takes zero responsibility for the mess and danger its fleet creates.

This company has dumped dozens of bikes and scooters on a street in Lambeth, right next to a primary school. They have taken over the parking bays/road lane and a junction, making it unsafe for pedestrians.
Nobody wants to use them because they’re not allowed to park by Balham station.
When reporting dumped bikes through the website and email, they claim there are ‘none here’, while they continue to pile up. Something is seriously wrong with their management and tracking system.

Voi are irresponsible and unresponsive - avoid at all costs! They dump bikes outside of parking spaces, invading the road and going over the curb and when we complained they refused to do anything about it. Expect terrible customer services.

It's the bad app ever becarefull it's really so bad they will not end your ride even if you are on the parking then you will pay so much expensive then taking a Uber

This is the worst company and app for renting bikes in London. Yesterday I used them for the first time and bought the 300-minute bundle. I rode the bike several times and, each time I finished, I parked it and unlocked a different bike. Instead of all my usage being drawn from the 300-minute bundle, they charged me for a new bundle I didn’t order. As a result, instead of paying £24.99, I ended up paying £42.96.

I spoke with them via live chat, on the phone, and by email, but all three channels were unhelpful and insisted that I must pay the extra charges.

I wouldn’t recommend this company at all. I’ve been using Lime and Santander for years and have never had this issue.

Their customer service is a complete joke.

I would strongly recommend never wasting your time, money and energy using their e-bikes. I signed up with 3 free rides but alas, for the first 2 rides I was in fact charged £5 then £4. The reason was because for both rides, I was forced to spend 20-30 mins biking to an allocated parking spot that was extremely far from my destination, which exceeded their "free 30 mins" - otherwise, the app wouldn't let me stop the journey.

Bizarrely, I actually picked my bike up from a no-parking zone and there were plenty of bikes available within the no-parking zone. However when you're actually on the bike, huge swathes of London are no parking zones and you can't actually park anywhere. In addition, when you are trying to navigate to a parking zone in the app, the navigation function is so poor that it always tells you you are going in the wrong direction, even when it's the right direction. So you waste time trying to change directions first, before then wasting your time trying to find these elusive parking spots 20 mins away from where you're going.

The first time I used it, I had to catch a tube to my destination from the parking station, which defeats the purpose entirely. I can't believe I even used it a second time thinking that the experience might be better.

I'll never set foot on one of these bikes again and I can't believe this hopelessly deficient service was allowed to launch at all.

Vehicles are left abandoned in the street blocking traffic. Can’t be maintained well by the state of them either

Awful experience. Fake free ride.

Très bien jusqu’au jour où vous avez un problème
Le service contact client est vraiment CATASTROPHIQUE

ILS NE VOUS RÈGLE JAMAIS LE PROBLÈME SURVENU

Ils ne trouve meme pas votre compte chez eux
Et vous envoyer plein de preuves comme quoi vs êtes clients chez eux
Et ils ne vous retrouvent pas
Plus le 6 échanges avec eux je les utilise tt les jours
Et ils ne me retrouvent pas chez eux 😩

Système pensé pour pousser l'utilisateur à tourner en rond au moment de la restitution. Multiples bugs et raisons factices qui prolongent de manière artificielle et malhonnête le temps du trajet. Le service client donne l'excuse d'une zone de stationnement saturée alors que le déverrouillage a été accepté finalement dans une zone avec plus de vélos que les zones où ça a ete refusé.
Service client non réactif (par mail) qui refuse le remboursement du trop perçu.
A FUIR.