VOI Reviews 

Absolutely appalling customer service and complete failure to deal with a straightforward issue.

I first reported Voi bikes being repeatedly left outside residential properties on a busy TfL red route on 9 June. Since then, I have contacted Voi three separate times and involved Hounslow Council. Despite being made fully aware of the problem, Voi has failed to take effective action.

Multiple Voi bikes continue to be abandoned outside homes, despite there being a designated cycle parking bay opposite. The area has effectively become a Voi dumping ground and pick-up point, with residents left to deal with the consequences.

This is not a one-off incident. It is an ongoing problem that affects my ability to safely manoeuvre into and out of my driveway and park on the red route. It also creates unnecessary obstruction and raises concerns for pedestrians, elderly residents and people using mobility aids.

What is most disappointing is the apparent lack of accountability. Customers and residents should not have to repeatedly chase an operator to correct the same issue over and over again. Once notified, I would expect a company to act promptly and prevent the problem recurring. Instead, I have been ignored while the situation has continued.

Voi promotes itself as a responsible transport provider. Unfortunately, my experience has been the exact opposite. After three reports and no meaningful resolution, I have little confidence in Voi’s willingness or ability to manage its scheme responsibly.

Based on my experience, I would not recommend Voi.

Ich konnte die Fahrt in London nicht beenden, weil die App alle zugelassenen e-bike Plätze nicht erkannt hat, bin 39 Minuten in der Stadt herumgefahren um das bike abzustellen, nichts hat geklappt. Der Support hat über 15 Minuten nicht reagiert, nie mehr Voi!

This ride itself was pretty good. I liked that I could go up steep hills with little effort. The bikes are pretty heavy, so they’re not great for everyone, especially when you try to move it by hand. One of the MAJOR downfalls was parking. I spent way too long trying to end my ride because I wasn’t in a “designated parking area”; I put it in a bike rack at my university (there was even another bike there) and it wouldn’t let me park. The only available parking area was 20 minutes away since the nearest one was at full capacity. It took 15 minutes of me standing there to finally end the ride. There needs to be a better and easier way to end rides, especially when they are put in public bike racks and other safe locations.

À fuir.
Le vélo ne fonctionne pas et le service client nie
Préférez largement velib.
10 euros pour 40 mn de course c’est du vol surtout quand ça ne marche pas

Phone holder dropped my phone and smashed it to bits, never had this on life or forest bikes. They then have the audacity to blame me for it.

Novembre - Accident avec un usager de VOI qui tenait son guidon d'une seule main et a perdu le contrôle de son vélo : 2 jours aux urgences et traumas crâniens (pour l'usager VOI et moi-même).

Mai - Retrouvé mon vélo plié sous un VOI tombé sur lui (mal garé donc) : roue arrière de mon vélo voilée.

VOI, s'il-vous-plaît, rendez service aux parisiens : arrêtez de proposer vos vélos à la location.

ALL I CAN SAY IS THAT THEY ARE THIEVES, STAY AWAY FROM THEM, GOT CHARGED £8 FOR 15 MINUTES.
IF I COULD GIVE LESS THAN A STAR I WON'T HESITATE.

Ich kann nur sagen das die Roller in meiner Stadt spitze sind. Ich hatte bisher nur gute Erfahrungen.

Danke das es euch gibt.

Jag har använt appen en gång och betalade 50 kr för min resa. Några dagar efter så inser jag att dom tagit 47 kr ifrån mitt konto när jag inte hade använt voi på 3 dagar. Dom drar ut pengar från ditt konto när du inte har köpt något, rekommenderar INTE

Really expensive compared to Lime. I live in Oxford and Lime bikes are usually hard to find a free one so used Voi a couple of times to get home. Was shocked at so expensive Voi are - 8 pounds, well over double the price of Lime and even the bus!
Shame cos the bikes ride quite well too

Service cher
De plus les forfaits qui étaient auparavant valables 3 mois ne sont plus valables que 30 jours .
La ligne rouge est franchie pour moi

Free first 3 rides offer was a scam ended up charging me 6 pounds on first ride 😂.
They could have not let the user pickup from somewhere there's no parking. I picked it from a cycle parking area but when I returned back to the same spot after completing my free 15min ride, it didn't let me end the trip and the nearest parking spot it showed was again 15-20min cycling from that spot. Although I ended it using their chat feature, it costed me 6 pounds in total.
This is definitely a scam, first ride can't be more scary than this 😂😂

Ridiculous parking requirements. If the zone is for parking let me park there. Don’t tell me to cycle further from where I want to go. It would have been quicker and more pleasant walking. This needs changed.

Ich wollte im VOI Kilchberg Erdbeeren kaufen. Leider waren sehr viele schimmlig! Einige hatten soooo viel Pelz darum, dass man die Erdbeere gar nicht mehr sah! Ich teilte das dem Verkäufer mit. Dieser antwortete mir, er hätte es schon gesehen, er dürfe die aber nicht entfernen!!!!! HALLO!!!!! Spinn ich denn!?!?!? Ich habe nun meine Lebensmittel im COOP gekauft. Da bekomme ich einwandfreie Produkte! Ich habe das erlebte natürlich weiter erzählt!!!!
Evt sollte mal das Gesundheitsamt da vorbei schauen!!!!! UNGLAUBLICH!!!!!

Client fidèle à Paris depuis des mois (forfait 400min/31,99€ valable 90 jours). À Marseille pour un weekend, j'achète un forfait 750min/64,99€ spécifique à la ville (valable 30 jours seulement au lieu des 90 habituels) – info non claire lors de l'achat.
Résultat : 300+ minutes de perdues à l'issu des 30 jours, consommées quasi exclusivement à Paris depuis.
J'explique poliment la situation avec captures d'écran, demandant une extension de validité. Leur réponse unique et répétée :
"Notre système ne permet pas actuellement de prolonger"
Même refus pour un simple code promo 120min en geste commercial. Zéro empathie, zéro solution, zéro flexibilité.
Pour un service "tech" en 2026, c'est déplorable.

I hadn’t used Voi in a few years, and today they took money from my account which I didn’t authorise. PayPal checked and it was straight from Voi, I couldn’t get refunded because my PayPal was linked with the Voi account so it was authorised correctly as an automatic payment. Had to delete my Voi account and App to stop this happening again.

Not normal, unlock for 100 meters to cach up with tbane and charged me 70 nok

Voleurs ! Dysfonctionnements permanents et debittent de l'argent à votre insu. Leur système de Chatbot est incompétent et n'apporte aucune solution. Voi sont des escrocs.

Scams! Steal money because their system is malfunctioning. Run away from this company that does everything to steal money from you and keep you out of touch with you. No solution. They are pure crooks!

I live in Belgium and decided to use voi steps to go to work. They charge 5eu warranty calculate your ride and refund the diffrence. The first time things went wrong with the app. I ended up paying 3 time 5eu warranty for 1 ride. I had to email them and luckily got refunded after a whole verification of my account. A huge waste of energy and time. The second time i thought of taking a subscription of 12,99eu a month since that would only cost me 1 euro per ride. But what i didnt know was that they still charged the 5eu warranty. So you pay 12,99eu a month PLUS 5eu/ride PLUS 1euro/ride. So i thought why pay 5eu plus 1 eu. But its not mentioned in the subscription. I emailed them and they said thats how it it. Yet after my email mysteriously the 5eu warranty per ride dropped and i ended up paying the 1eu per ride as mentioned in the subscription fees. Weird. They probably didnt want to refund me. I didnt have the energy to figure this out and was just happy to pay 1eu per ride (plus 12,99eu). But then one day my card got declined. And after fixing the problem with my card, i had to pay 5euro AGAIN PLUS 1 EUR per ride. And nig being refunded or payed back the 5eu. The services are truely messed up. I emailed them AGAIN. Demanding an explanation. Long story short VOI owes me 1 x 12,99eu. 5 x 5eu and other refunds i m still calculating from previous months. I asked them to stop my subscription immediately. They said if i cancelled immediately i would not be refunded. So i have to wait until my money is payed back before canceling my subscription. And guess what. It s the start of the month which means i will have to pay my subscription for this month before receiving my money. So thats a waste too. I m extremely disappointed by the voi services and am switching to bolt or lime. Pure ripp off. Not to mention my brother s experience with voi. He s been paying 15eu a month for the same subscription i have. The prices have been changed since he subsribed to voi which was in 2024. And they never informed him that the price has.gone down. So now he too is getting a refund. Only they re refusing to pay the whole of 2025 that he paid too much. I wouldn't recommend VOI to annyone. Pls check your account regularly if you use VOI.