Watchfinder Reviews 1.578

I have consistently received high-quality time pieces that are as described in the listing. The watch is always very well packed for shipping purposes when I make an offer on a watch they get back to me quickly. Everyone I’ve spoken to at this company have been extremely professional. I will continue to buy from this reseller.

The online service was very helpful and easy to navigate and they responded to any questions I had, Jillian helped me out on my trade in and I was able to get the watch that I wanted honestly one of the best online watch stores. :)

Today FedEx delivered my new (new to me) Bell & Ross GMT. I don't usually provide testimonials, but what a wonderful experience buying from Watchfinder.com. Firstly, my watch is absolutely beautiful and everything I could have asked for and more. It fits me perfectly and will be such a great addition to my collection. My wife and I are headed to Italy this year and I cannot wait to have this watch reflect our time zone in Italy and here at home in Dallas (why I wanted a GMT).

It arrived right on time through FedEx and packaged so beautifully and securely. Then I slipped it on and it just fit perfectly. I had provided my wrist size earlier and may assume Watchfinder had fitted it already to my wrist (did you all do that for me?). It came with all the original contents, box, papers and warranty. I feel like I paid a great price for a beautiful watch.

Thank you so much!!!! You work for a great company that I only just discovered. Prior to this I had been an exclusive Chrono24 guy, but not any more!

I received the watch exactly as described in the specifications. Fast delivery and a great price. Excellent service, and I absolutely love my watch.

Excellent service. Watch was perfect.

Watch matched description, service was excellent - detailed & responsive. Shipping was fast and product arrived in perfect condition.

Simple and Easy process to trade-in and purchase a new watch. The whole transaction was very fast. I appreciate the detailed instructions and communication with the Watchfinder staff!

The watch arrived on time and looks awesome!

The watch arrived the next day and was exactly as advertised. I would use again.

I have conducted (3) separate transactions with WatchFinder and have been very happy each time. (1) Grand Seiko chronograph (2023), and (2) Omega 43.5 Planet Ocean's. Jillian Kawasaki was very professional and promptly responded to my inquires. She was a pleasure to work with. The watches shipped quickly and both of the Omega's arrived via FedEx the next business day. All waches were as described and in excellent condition. I'm already shopping for the next watch purchase from Watchfinder. Strightforward prices, as decribed prodcuts, comes with a warranty, guranteed authientic, and excellent service. What more could you want? One of the best places to buy pre-loved time pieces with no questions asked 14-day return policy if you are unstaisfied. Why risk final sale, possible fake or franken watches listed as genuine - give watchfinder a chance to earn your next dream time piece purchase. Your collection will thank you later!

Jillian, was fantastic. A huge shout out to her and her professionalism, and apt reply’s to all my questions. She sourced links, and the watch came in and fit perfect. Thank you for making this some- what nerve wracking experience-not that way at all. 4 stars Jillian! And the New York office - j

My first time using the company. Opted for them over some of the other popular options due to their factory authorized status on the brand I was interested in.
Was able to negotiate a small discount on the watch I wanted, and decided to go for it. Placed my order, paid in full, and received a confirmation. Followed up with my customer service representative for updates, tracking, etc, and found their communication to be less than ideal. I was given incorrect information regarding shipping times, estimated delivery, etc. Responses were slow, but then I had a message for a full week without a reply. I ended up calling and speaking with someone in a different department, because the two reps I had been dealing with were not available. The person in the after-sales service department was able to give me correct information over the phone. The watch arrived a few days later; almost 3 weeks after placing the order. Much longer than their advertised average of 2-3 days delivery. I understand that my watch was shipping from one of their locations in Europe, which was the cause for the delay. Had that information been made clear to me at the time I placed the order, I would not have been so discouraged. But the watch showed up in great condition, and I am happy with it. I would consider them in the future if they can get their communication improved, and be more upfront about specific details about the order when it is placed.
**UPDATE** WF&C reached out to me to resolve the issues. They refunded me on the full shipping charges, and also extended the warranty. That is pretty exceptional in my opinion. I would certainly give them another shot on my next purchase.

Very enjoyable customer service experience. She was more than happy to help me customize my new watch’s wrist sizing for me. I will always be a returning customer due to your large inventory and competitive pricing. The shipping was fast and very dependable as well.

watch is great looking but this expensive Omega speed master doesn't keep time, really only for looks unfortunately , doesn't function and keep time so , shipping was fast, service was quick, but super expensive watch is just a looks piece , as it doesn't keep time ..

Great deal. Great customer service. I’m very satisfied and happy with my purchase.

An absolutely wonderful experience purchasing a watch for a milestone celebration, from Jillian Kawasaki patiently answering my questions about 4 different watches over a span of several weeks to stumbling upon the store in SoHo where Darren helped me decide which size looked best on my wrist, I was always treated like a VIP with absolutely no pressure to make a purchase. I ended up purchasing the watch from the Watchfinder website ( it had to be shipped from Texas), and upon its arrival, found it to have been very conservatively graded. Because Watchfinder is owned by The Swatch Group, it gave me the extra sense of security regarding the watch's authenticity, along with a 2-year MANUFACTURER's warranty (rare for a 2008 Cartier), and the peace of mind knowing that the watch has undergone a thorough inspection for functionality by their team. I will definitely come back to Watchfinder for my next big watch purchase can wholeheartedly recommend them to anyone looking to purchase a pre-owned luxury watch.

Bill Federico and everyone were so kind and professional and treated me well. They we’re personal as well, and though I wasn’t wasn’t a customer acquiring a six figure timepiece, they still treated me with much respect and respect and kindness!

Excellent experience. 2nd purchase from them. And not the last. Exactly what was shown. Beautiful condition and very fast shipping

I just received a very slightly worn 2025 Breitling and just love it. This was my first transaction with Watchfinder and I dealt with Josmar out of the New York Showroom. Customer service was outstanding! I was trading in a watch that was a gift from a previous relationship and was treated fairly, with respect.

This will not be my last purchase with this company.

Watch was just as described. Well rounded selection with decent delivery times.

Great place to start your search for your timepiece