Vicious data rapists. Hacked my details from some online server in the store and started sending emails before I gave my consent. I ignored emails asking me to join their club, they joined me anyway,... Toon meer
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Lees wat reviewers zeggen
Bound’s quality and design are great and very unique. Early this year I bought my husband’s birthday gift here and there was an issue where the shipping company mislabeled the box and sent me a packag... Toon meer
Bedrijf heeft geantwoord
I have been a regular customer at Bound for a few years now, the quality of the clothing is excellent and priced very reasonably. I recently made an order to deliver at the wrong house, the team wer... Toon meer
Bedrijf heeft geantwoord
Had a slight issue with my order but it was quickly resolved by the customer service team at bound, which was great. The SAN PAOLO NAPOLI KNITTED FOOTBALL SHIRT in medium was a huge hit with my boyfri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Herenmode
- ook in
- Kledingwinkel
Geschreven door het bedrijf
bound - original contemporary wear.
Contactgegevens
Manchester, Verenigd Koninkrijk
- info@wearebound.co.uk
- wearebound.co.uk
4,4
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SPOT ON 👌🏼👌🏼👌🏼👌🏼
Dropped into store today to try something on but it was an online only product, however the guys in store helped my try something similar to size and were very helpful. After an online order there was a sizing issue which was quickly and perfectly dealt with by Holly & Jack who both gave great customer service. It makes a nice change in the area for people to be friendly and I’ll be shopping there again 100%
19 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Very good customer service
Very good customer service, quick and accomodating
19 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Really heart-warming customer experience
Really heart-warming customer experience moment. Will continue supporting the brand and recommend others to do similar!
17 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Great clothing and even better customer…
Great clothing and even better customer srvice.
16 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Really responsive and dealt with…
Really responsive and dealt with queries in a timely, professional manor. Overall great customer service.
15 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
This brand and customer service has…
This brand and customer service has always been top tier from day 1. They have never left their caring roots, and continue to put out really high quality clothing. Will be a customer for life.
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Great quality
Great quality. Bought shorts, trackies and a shirt for a wedding from here and loved them all. Quick and considerate customer service too
11 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
I have been buying clothing from Bound…
I have been buying clothing from Bound for a number of years now via themselves and UNiK clothing. The quality is always fantastic and customer service even better. One time I was sent the wrong items by mistake and Jack was fantastic at rectifying this and getting the correct order sent out promptly. Could not recommend supporting this company anymore!
11 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Beware of the quality and lack of response.
I ordered two Botha cropped gingham shirts (red and ecru) in M. It fits perfectly and the design is great. I wasn’t impressed that I had to cut off 10-15 loose threads from each shirt, but wasn’t a big deal.
I washed the red one first - in line with bounds own aftercare guide ‘If your knit is 100% cotton, you can machine wash this as standard instructions. It washes brilliantly!’.
It shrunk by two inches. It went from a comfortable M to a S-XS.
In the meantime - I washed the ecru shirt as this was already worn so I couldn’t return it even if I wanted to. I put it on a delicate spin cycle and a slightly cooler temp (20c).
It shrunk again - half as much as the red one, but still crazy considering this has never happened before with any shirt I’ve owned.
Upon hanging it up to dry, I noticed so. many. loose. threads. They are everywhere! And there’s loads of loose threads around ALL the button holes, so when you try to undo the button it gets tangled.
All the reviews online seem positive - so maybe I got a bad batch?
I want to make clear all purchases from the non Botha range have been fine. I’ve had better quality from Primark - A joke for £70 each.
I emailed them on Sat 30 May and after chasing they responded on Wed 3rd June referring to a delayed order being sent - WHAT?
There was a bit of back and forth on that Wed and they asked me to take a photo of the shirts with a measuring tape, which I did - I chased it on Tuesday 8th June and still no response.
In summary - the red shirt has shrunk from a ‘M’ to a ’S’ but the fabric / stitching is fine. The Ecru hasn’t shrunk as much but the stitching is coming apart and the fabric feels disheveled.
Sort it out bound
PS. As I'm writing this review I had a quick look to see other people's experiences - someone who bought the 'Olive Stripe Longsleeve' had a similar issue with the quality falling apart after washing. coincidentally I'm wearing that exact top right now for the first time and it looks fab! lets see if it holds up....
3 juni 2026
Review zonder uitnodiging
Antwoord van bound
Hi Sean,
Thank you for taking the time to leave such detailed feedback. We're sorry to hear about your experience, particularly as you were happy with the fit and design of the shirts when they first arrived.
The level of shrinkage and the loose threads you've described are certainly not what we aim for, and we appreciate you bringing this to our attention and we'd like the opportunity to investigate this properly.
We also sincerely apologise for the confusion with our email response and the delay in getting back to you after you sent the requested photos. We understand how frustrating that must have been, especially when you were waiting for a resolution.
If you're still experiencing these issues, please get back in touch with our customer service team and we'll be happy to review your case again. We'll investigate the garments and work with you to find an appropriate resolution.
We appreciate your patience and the honest feedback you've shared as it helps us improve both our products and our service.
Thanks,
Team bound.
Fantastic customer service
Bought a shirt for my son for his birthday and mistakenly ordered the wrong size. I emailed immediately and asked to change the size before the order was sent out and was really impressed with the speed of response and the change to my order. Very quick delivery also!
7 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
I have bought a lot of the bound clothes, highly recommend.
I have bought a lot of the bound clothes over the years! And they are a great independent brand! The customer service has always been great, they are quick to respond and helpful! Look forward to visiting the physical store!
10 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Great communication to help arrange refund / credit
Great communication to help arrange refund / credit.
10 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for your kind words and for supporting our brand!
Best,
bound Team
Loved the shirt that I bought from…
Loved the shirt that I bought from Bound, classy , great fit. Customer service was also quick and responsive
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
Customer service, quality
Really great company to deal with. Not only are their clothes top quality, but their customer service is also fantastic.
10 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
We are bound - Togetherness in originality
We are bound - Great ethos & brand values: togetherness in originality!
Representing independent retailers here in the UK, striving for more within the premium retail fashion space.
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
Customer Services Review
Customer Services very helpful and prompt in their response to me. Issue sorted almost immediately.
Cheers,
Jack
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
Customer service is fantastic!
Customer service is fantastic, very quickly took care of my issue. The clothes are also fantastic, very high quality. Can't recommend this brand enough!
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
Lovely clothes, good service
Lovely clothes. Sent one back as it wasn't for me - but was by no means a bad product. The shirt I kept is great. Took a bit longer than usual to process the return but their customer service was very responsive and helpful and all resolved in the end.
9 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you for taking time to leave a review!
Best,
Team bound
Love this company and all their…
Love this company and all their products, high quality and very easy returns if you need it!
2 juni 2026
Review zonder uitnodiging
Antwoord van bound
Thank you very much for taking the time to leave us such a great review!
Team bound
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