Had great experience with this company so far. Anything that has taken a little longer to get hold of, they have informed me straight away and done their best to get it out to me as quick as possible.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... Toon meer
Bedrijf heeft geantwoord
Order not processed in timescale stated on the website- only after ringing in several days later, was order progressed. The process of getting through to someone was extremely time consuming as multip... Toon meer
I ordered several consumer units which were competitively priced. The items were well-packaged and speedily delivered. However, one of the units was damaged in transit. I contacted West Base who... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wholesale Electrical Supplies Online
Contactgegevens
Unit 3, Imperial Park, HA4 0JW, Ruislip, Verenigd Koninkrijk
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4,1
Goed
3K reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Products and quick delivery 5*****
22 januari 2026
Good pricing and quick delivery.
21 januari 2026
Great quality fire protection devices.
We recently had an arranged visit from our local fire service , to check and advise us on fire protection. The fireman spotted our out of date fire angels . He did recommend Aico ,for all
protective devices. We took him up on his advice and started our purchases . The devices are quite expensive and so we will purchase abit at a time. There is everything you could need on this website, and good delivery times. I have my devices, and they are now up and running .Easy installation, long battery life. Brilliant. I will be purchasing more, from here. I have no complaints.
19 januari 2026
Recommend
Excellent customer service
Time frame delivery fantastic
Quality excellent
Price quality excellent
Recommend
9 januari 2026
Antwoord van West Base Electronics Ltd
Dear Leonel Mo,
Thank you very much for your wonderful feedback. We’re delighted to hear you were happy with our customer service, delivery time, quality, and pricing. We truly appreciate the recommendation.
Antwoord van West Base Electronics Ltd
Dear Colin,
Thanks for the great review! We always aim to keep our customers updated, and we appreciate your patience.
Antwoord van West Base Electronics Ltd
Dear Customer,
Thank you so much for your feedback! We’re glad you were happy with the fast delivery.
Antwoord van West Base Electronics Ltd
Dear Chris,
We really appreciate your kind words! It’s wonderful to hear our team made a positive impression.
GOOD VALUE PRODUCT
15 januari 2026
Antwoord van West Base Electronics Ltd
Dear Customer,
We really appreciate your feedback! It’s great to hear you found value in our product.
Delivery was slow
14 januari 2026
Antwoord van West Base Electronics Ltd
Dear Darren,
We really appreciate your kind words! It’s great to hear you had a top-class experience with us.
Avoid this Seller at all cost
I would give zero stars if that were possible. I ordered an extractor fan from B2Belectrical.com (trading under West Base Electronics Ltd) on 16 December 2025, and as of 19 January 2026 I have received nothing.
I chased them multiple times and was repeatedly told that the seller had delayed dispatch and that the delivery date had been postponed again and again. There was no proactive update, only excuses when I contacted them.
On 12 January 2026, I requested either a similar product with immediate delivery or a full refund. Since then, they have completely stopped responding. No explanation, no resolution, no refund.
This has been an extremely frustrating and unacceptable experience. Poor communication, no accountability, and no customer care once they have taken your money. I strongly advise others to avoid purchasing from this seller.
19 januari 2026
Review zonder uitnodiging
Quick delivery and competitive pricing…
Quick delivery and competitive pricing of LED spot lights.
14 januari 2026
Antwoord van West Base Electronics Ltd
Dear Andrew,
Happy to hear the LED spotlights reached you quickly and at a good price. Thanks for your support.
Great service and good quality product
Great service and good quality product, have re-purchased already
14 januari 2026
Antwoord van West Base Electronics Ltd
Dear Andy,
Thanks so much! We’re so glad you loved the product and our service, and we’re excited to have you back as a repeat customer.
Crap service
Terrible service , products arrived late. No tracking and no way of contracting them.
8 december 2025
Would use again
Cheap prices and would definitely use again due to amazing communication and fast delivery
13 januari 2026
Antwoord van West Base Electronics Ltd
Dear Customer,
We really appreciate your feedback! It’s great to hear that our prices, fast delivery, and communication made a difference. We’d love to serve you again.
Antwoord van West Base Electronics Ltd
Dear Richard,
Glad to hear your order arrived on time and just as expected. We appreciate your kind words.
I ordered on the 6th Jan & I was…
I ordered on the 6th Jan & I was promised delivery within 2-3 days however delivery was late on the 15th Jan. I emailed & called (left voicemails) 3/4 times with no replies. Very poor customer service. Would not order again from this company.
13 januari 2026
Antwoord van West Base Electronics Ltd
Dear Craig,
Thanks for your review! We’re pleased to know our service and delivery met your expectations.
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