Accord Mortgages Reviews 

I have had a mortgage with Accord for four years. I've never needed to call them until today. I wasn't overly impressed with the customer service and have no confidence in the information that was given to me. From the moment the advisor answered the phone they could not get me off the call quick enough. I dont understand why my new mortgage product which starts on 01/12/2025 isn't showing on the account. I was advised it will show after the start date, which isn't very reassuring given the system is showing my deal ends on 30/11/2025 and im going to be charged an interest rate of 6.66% which is the standard rate if you don't have a deal. I also queried about releasing equity/borrowing more for home improvements and was told it will take 6 to 8 weeks. They emthasised how much evidence i will need to provide as if trying to put me off. Well it worked, why would i wait up to 8 weeks when some lenders finalise applications same day. My first experience of customer service was not positive at all unfortunately.

Brilliant experience. Very helpful with initial underwriting and DIP straight through to completion.
A real person calls you to make sensible decisions rather than all tech.

i have had over ten mortgages in my life, I have never been subjected to so many pointless requests in my life,the application has taken over three months and Accord have now complained that its taken so long and are threatening to withdraw their offer, meaning i would have to start the whole banal process all over again. The only reason it has taken so long is they want to scrutinise every detail of my financial life, without any reasons given as to why . Even my mortgage advisor has pleaded with them to see sense. The only reason i have stayed with them is i am too far in to start again. They are the worst lender i have ever come across

Generally good, but the porting application is a bit cumbersome.

Accord lend out of the box, and are flexible with there criteria. Processing times were very good so had no problems!

Continues updates and always able to reach out to BDM

Excellent help from Accord when the purchaser of my clients' current home pulled out at the last minute. I know my clients' were very happy.

Great service and easy to use.

Awful slow service. Spend a fortune getting documents drawn up from accountants. 6 weeks of underwriting for the underwriter to say she’s not sure if we can have an offer or not. Very indecisive time wasters.

quick and great criteria, interaction with a real person

Currently reliable and useful lender with regard limits and criteria etc. Can't ask more than that.

always great to work with Accord. The underwriters are always in contact trying to assist you in the best way possible

Such an easy application process with an effective BDM

fantastic service and understanding great communication

I put thousands of pounds into renovating my home after which Accord undervalued the property by 11.5%, actually taking the price lower than what I bought it for. Something about this is just not right, especially considering prices in my area have recently risen by 1.6%.

Client happy with 5k deposit and good turnaround to offer

Very good experience true to your word on a difficult property and income structure scenario and we got it over the line

The communication with the Business Development Manager (BDM), Sophie, is excellent. She is consistently helpful and always clarifies any questions I have, offering great support.

The case processing is fast: valuations are arranged promptly after submission, and the underwriters are highly efficient.

All of the cases I have submitted to Accord so far have quickly received an offer.

I am extremely satisfied with the service provided by Accord.