Ordered split aircon system and paid for it. They then send email insisting on proof of Fgas registration or offered to install for further £3.5k. Surely they should point this out before sale. Anyway... Toon meer
Bedrijf heeft geantwoord
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I found the website easy to navigate and find what I want, the order process was straightforward and delivery spot on time. Can’t see how they could have done anything better
Bedrijf heeft geantwoord
Fast delivery, appreciated the use of DPD for delivery as I find them more reliable than most other companies. Air cooling tower was a good price and it does the job during this horrendous hot weather... Toon meer
Bedrijf heeft geantwoord
I had just been conned by another so called company so was nervous a.bout ordering from you but the service was excellant and the aircon unit arrived when you said and it does what i.want perfect serv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contactgegevens
Verenigd Koninkrijk
- www.aircondirect.co.uk
4,0
Goed
3K reviews
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Let down but unit eventually arrived
Ordered portable a/c unit on 1st July. Originally given delivery date of 10th July. Pushed back to 15th then 22nd. Now it appears that stock not coming til end of July! How? I was told on 13th by customer services that stock was being booked in. Then on 14th I was told stock was stuck in customs ?? I was also promised a follow up from customer services which never happened. Called again on 18th to be told that the supplier has now advised end of month. How? Someone obviously lied to me. What happened to 'being booked in' and 'stuck in customs' ?? I have Atrial Fibrilation and my husband has COPD both affected by heat. I'm so disappointed by the way I have been fobbed off. If I had known the real lead time I would not have wasted £800 of my husbands pension! Some companies are very quick to inflate prices and make promises they can't keep. I'm so upset about this!!
UPDATE: Having been told on 18th that a/c unit was not arriving until end of month I had an email on 21st saying it would be delivered on 22nd. I immediately called (3 30pm) to say no one would be home due to a hospital appt some distance away but was told by customer services that we'd have to wait for the delivery to fail then re-arrange. How ridiculous when I was calling the day before delivery was planned. Finally delivered today (24th). Whilst I am relieved it has arrived I am shocked at how poor the customer service is. Staff either gave poor information or lacked the ability to actually help. Just hoping it doesn't break down as I can't imagine I'll get a swift resolution.
18 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Lorraine,
Thank you for your review.
Please accept our sincere apologies for the repeated delivery delays, the inconsistent information you received, and the poor level of customer service throughout your experience. We appreciate how disappointing this must have been.
Your feedback will be carefully reviewed internally and shared with the relevant teams to help improve both our communication and service.
Kind Regards,
Dyann
Terrible delivery service
Delivered on a different day than agreed, when I was out. There was no way to reschedule delivery. Driver left £900 item in front of the house when I was away for the weekend.
17 juli 2026
Antwoord van Aircon Direct
Hi Catherine,
Thank you for your review.
Please accept our sincere apologies for your delivery being made on a different day than agreed and for the item being left unattended outside your property. We understand how concerning this must have been, particularly given the value of the order, and we're sorry for the inconvenience caused.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our delivery service.
Kind Regards,
Dyann
Oh my goodness
Oh my goodness. I’ve never dealt with a company that were so bad with returns and refunds on faulty products. Sincerely, save yourself the needless stress.
18 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi David,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Amazing company
Amazing company, couldn't do enough for us. Kept up to date with the progress of the order. Would highly reccomend
18 juli 2026
Antwoord van Aircon Direct
Dear Valued Customer,
Thank you for your fantastic feedback! We are thrilled to hear that you had an amazing experience with us and that our team kept you well informed throughout the order process. Your recommendation means a lot to us!
If you ever need anything else, feel free to visit our sister site Laptops Direct for a wide range of tech products.
Best regards,
Mark
Delivered on day that was promised…
Delivered on day that was promised driver courteous and helpful. Aircon working fine and operates as description states
9 juli 2026
Antwoord van Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your Aircon was delivered on time by our courteous and helpful driver, and that it is working perfectly as described. If you ever need any more home appliances, you may want to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Antwoord van Aircon Direct
Hi Russell,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty air conditioning unit and for the lack of response to your email. We understand how frustrating this must have been.
A case manager sent you a message on 19/07. If you can reply directly, they can resolve your issues as a priority.
We review feedback such as yours internally to help improve both our response times and the support we provide to our customers.
Kind Regards,
Dyann
Absolute criminals…
I ordered a portable air conditioner as it stated in stock, I paid for next day delivery. Later that evening I received a message to state that the order has been delayed. I called the next day to be told that they only had 1 in stock but 4 people purchased it and paid so only one person can have it. I voiced my disappointment to be told that they had more coming in on Friday but they would be £200 more! Absolute criminals, just looking to rip off customers!
14 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Leon,
Thank you for your review.
Please accept our sincere apologies for the stock availability issue and the disappointment caused by the delay to your order. We understand how frustrating it would have been.
We review feedback such as yours internally to help improve the accuracy of our stock information and the overall customer experience.
Kind Regards,
Dyann
Antwoord van Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived earlier than expected and assisted you in completing your work on time. If you ever need assistance with other home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Unit arrived broken
Unit arrived broken, spent ages trying to resolve. Got a refund in the end
25 mei 2026
Antwoord van Aircon Direct
Hi Sam,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty unit and for the time it took to resolve your case. We appreciate how frustrating it must have been.
We regularly review customer feedback like yours internally to help improve both our products and our case handling processes.
Kind Regards,
Dyann
Poorly packaged and arrived in torn…
Poorly packaged and arrived in torn part open box. The couriers DX just left a £450 package on the doorstep with no notifications and didn’t knock on the door. Also the was basically no available tracking and an eight hour delivery window so we waited in all day to find it on the doorstep when we took the bins out.
16 juli 2026
Antwoord van Aircon Direct
Hi Nigel,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the packaging and delivery of your order. We're sorry that your item arrived in damaged packaging and was left on your doorstep without notification or a knock at the door, despite the lengthy delivery window.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Thanks for the Samsung next day delivery
Thanks, Aircon Direct, needed 3 units very badly and you came up with the goods, very impressive, delivered next day
16 juli 2026
Antwoord van Aircon Direct
Hello,
We are thrilled to hear that you found our service impressive and that we were able to deliver your 3 units promptly. Your satisfaction is our top priority, and we are delighted that we could meet your needs. Should you require any more cooling solutions in the future, feel free to visit our website.
Best regards,
Lee
Unprofessional Support & Serve Delays - find alternatives
I rarely write Trustpilot reviews, but my recent experience with Aircon Direct UK warrants sharing this information for other consumers. I placed an order expecting standard delivery fulfillment, but instead faced a delay of over two weeks. When I contacted the company regarding the status of the shipment, I was informed that the items were entirely out of stock, despite the order having been processed.
Furthermore, the customer service interaction was highly unprofessional. The phone support staff became defensive and argumentative, refusing to provide refunds, demonstrating a clear lack of training in professional communication and conflict resolution. Would strongly avoid at all costs.
8 juli 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi James,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A Rip-Off Customer Service Experience
I confirmed that the air conditioner was in stock before placing my order. During checkout, I chose to use my own installer, but the website rejected their certification number and instructed me to pay first, saying customer services would contact me afterwards.
I called to get confirmation before paying, but instead I was repeatedly transferred between departments without receiving a clear answer. As a result, I lost confidence in the company and decided not to proceed with the purchase.
To make matters worse, I later discovered that the phone calls had cost me over £40. The whole experience was extremely frustrating and unacceptable.
30 juni 2026
Review zonder uitnodiging
Antwoord van Aircon Direct
Hi Tanya,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Antwoord van Aircon Direct
Thank you for your wonderful feedback! We are delighted to hear that you love your purchase from Aircon Direct. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Take care!
Lee
Swift Delivery
Delivered the humidifier swiftly and well packaged. It was in very good condition for a reconditioned item.
27 juni 2026
Antwoord van Aircon Direct
Hello,
We are delighted to hear that your humidifier was delivered swiftly and well packaged. We take pride in providing quality reconditioned items, and we're pleased to hear that it arrived in very good condition. If you ever need any more appliances, do visit Laptops Direct for a wide range of options.
Best regards,
Lee
Will be needed a lot more
After the first heat wave, as an elderly couple, we needed to do something to cope with repeated heat exhaustion and sleepless nights.
As the climate is expected to get worse, it was time to do something about it.
We selected a high capacity air conditioning unit from the range this Company offers.
It was delivered on time, well packaged, and with a clear User Manual.
Being on castor wheels we can locate it in any room of our bungalow.
We find that we can keep our lounge, really cool and if we open it up to the short hallway and keep one bedroom door open, it makes both rooms more comfortable.
We are very pleased with it and consider it a good investment for the future.
11 juli 2026
Antwoord van Aircon Direct
Dear Customer,
Thank you so much for sharing your experience with us. We are delighted to hear that the high-capacity air conditioning unit you selected from our range has been a valuable solution for coping with the heatwaves. It's great to know that the delivery was prompt, the packaging was secure, and the user manual was helpful.
It's wonderful to hear that the air conditioning unit's portability with castor wheels allows you to move it around your bungalow effortlessly. We're thrilled that it has helped in keeping your lounge cool and making other rooms more comfortable by strategically opening doors.
We truly appreciate your kind words and are pleased that you see it as a good investment for the future. If you ever need any more cooling solutions or home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Ivy
All good
All good, product as described. Delivery took a little longer than I would’ve liked and price was more than I wanted to pay but given that it seemed to be the last portable air con unit in the country…
11 juli 2026
Antwoord van Aircon Direct
Hello,
Thank you for sharing your feedback with us! We're glad to hear that the product met your expectations. We understand that the delivery time was not ideal, and we apologize for any inconvenience caused. Your understanding is greatly appreciated, especially considering the current situation with portable air con units.
If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Antwoord van Aircon Direct
Thank you for your positive feedback on the product and delivery service. We're delighted to hear that your order arrived on time and that you are happy with your purchase. If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Frank
Very pleased with the delivery time of…
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
11 juli 2026
Antwoord van Aircon Direct
Hello,
We're delighted to hear that your portable air conditioning unit arrived promptly, especially during a heatwave. The accessories being delivered separately may be due to ensuring the safest and most efficient delivery process for all items.
If you're in need of any more cooling solutions or home appliances, feel free to check out Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Delivered on the wrong day.
11 juli 2026
Antwoord van Aircon Direct
Hi Angus,
Thank you for your review.
Please accept our sincere apologies for your order being delivered on the wrong day. We understand how inconvenient this would have been.
We review customer feedback internally to help improve our delivery service and ensure it is shared with the relevant teams.
Kind Regards,
Dyann
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