The A Team Appliance Repair Reviews 

I called The A Team Appliance Repair for service on my Electrolux dryer that was losing heating intermittently. The booking agent was very clear: it would be $80 + tax, which included the diagnosis and a report. Any actual repairs (labor + parts) would be separate. I booked based on that information.
A technicians arrived 2–3 hours later. They stayed for 45 minutes, inspected the dryer, and told me it needs an ignition assembly at the price of $581 and labour $200. He then said the diagnosis fee was $280 + tax (or a total of $280 + tax for the visit), claiming the $80 was only a "booking fee" for showing up. This directly contradicted what the booking person had told me.
I paid the $280 + tax to avoid further hassle and threats of collection. They don't have an HST number on the invoice but collected HST.

These guys are professional con artists. What was supposed to be an $80 service call plus parts. It ended up being a $327.00 service call and no parts. The parts were an additional $600. Then they wouldn't take a credit card. Cash or debit only. I told them to get lost. I will replace the dryer before I put another $600 into the old one. Let this be a lesson. Don't buy LG appliances. Very limited service companies that can service LG

Never use this company. I wish I had read the online reviews. I was stupid enough to book them. They charged me $320 for "cleaning and servicing" my broken dryer and then said it would be another $500 to make it work. They are thieves.

Service tech, very nice and friendly.
KitcheAid dishwasher was overflowing water on kitchen floor. He said he checked everything after turning the water supply on and said it was fine but he strongly recommended that a diagnostic test be performed for $280 + tax. (service call for $80 was waived) Completed test in five minutes and said unit was working fine, no problem. 3 days later there was water all over the floor again. WE DID NOT USE THE DISHWASHER ONCE.
Turned off the water supply and called another service company to fix properly. I would not use ATeam ever again. Big ripoff for diagnostics

Terrible company. It’s a scam right off the start They didn’t even put things back properly on the washing machine spring clamp left off. DO NOT LET THESE PEOPLE IN YOUR HOME.

If I could give zero stars, I would. They rip you off. The claim to put the $80 visit towards a repair but instead they charge you $330 and then tell you that you need an ADDITIONAL $1000 part. They talk circles around that though. They don’t make themselves clear. They first pretend to $327 is a part of the thousand then when you ask again they say oh but you already paid $327. These people are scammers. I don’t know how they’re highly recommended on here. That must be their family who are now having dinner on the money I just paid them and they didn’t fix anything at all... Don’t waste your money. Call someone reputable instead. Incidentally, I looked up the part. He said my washing machine needs and it’s $292, not $1000 like they want.

They work with diagnostic fee trap concept.

1. Charge $80 to attend
2. Quote $260 for labour once inside - more than 3x the dispatch fee
3. Customer is trapped: Say no and lose $80 for nothing, or say yes and pay $260 plus part (which turns out to be inflated)

A scam.... 80$. becomes 280$. they tell you you need a part.... which is way over priced... I check with another company.... look at the rating. I can't recommend this company...
I would buy new.... it not worth the hassle....

This company is a big, big, big SCAM. I called this company for a Microwave problem. I was told the service visit would be $ 80.00 to come and identify the problem.
If I agreed then the $80.00 charge would be waived if I went ahead with the repair.
I was then told that there would be a$180.00 fee for the service fee . That service fee would be to service the Microwave. I was asked to sign for that $180.00 fee.
The technician was not qualified and was putting the blame on many other issues. There was no problem with the Door Switch.
I was then informed that the microwave had to be taken to their lab and there was a problem with the Circuit Board and the Safety System. He did state that the cost of repair would be determined by the lab. In the next moment he told me that there was a problem with the Inverter Board , Relay and Fuse and Door latch. This cost for the Inverter Board , Relay and Fuse and Door latch would be $ 305.49.
So totally I would have to pay Service fee of $180.00 plus $305.49.
I told the technician that this is ridiculous $ 485.49 plus tax.
I told him to leave having to pay $ 203.40( 180.00 plus tax)
This company is totally bogus and the law should go after these companies for cheating customers

Too long to explain now. I will come back and update long and short complete scam company. Technicians were good but customer service and management horrible ...never dealt with such a company. Appliance Repair came to my home June 17th. I agreed to their to their $80 fee to visit and $280 diagnostic fee ($80 was deducted after I agreed to diagnostic) to try and repair my dishwasher. After the diagostics they advised it would be $1,777.33 to fix and would be 5-7 biz days as they had to order 2 parts to fix. I agreed and paid $1,000.00 via e-transfer (like another reviewer mentioned they do not take VISA) They installed parts and dishwasher still not working. This is when the drama went on for 3 months. In the end dishwasher was not fixed by them, they held no responsibility and flat out said they would give no compensation Sept 1. Again too long a story will update later I was out $720.00.....tell your friends do not use this company!!!!!

I called for a service tech to check what was wrong with my fridge not freezing the ice box,quoted $80 service fee ,tech arrived and within 15 mns told me I needed a new compressor quoted $1553.07 demanded Cash or Debit gave him $900 debit , he phone ordered a compressor, later I noticed the fridge was working correctly,phoned to cancell the compressor , told I would be charged $240 labour plus other charges and would only refund $428.64 .I refused and will take them to Small Claims court . What scammers should go to court for Fraud.

These people charged us way too much for a diagnostic and then wouldn't return the money. Criminals.

Called this company in June and they say the service fee was $80, all of a sudden when he gets here, it $250. He claims it was the control sensor and it would run over $700. I refused as I told him I could get a new stove for not much more than that. He offered a 10% discount. I said no. My bill was almost $300. These guys are a SCAM. Had another technician in from a different company. There was no issues with the control sensor. A couple of clips needed to be changed and the service technician showed me that the rep from the A TEAM clearly cut a wire on the back of my oven. Likely, when I told him to put the cover back on the stove and can leave. The only form of payment they take is ETRANSFER and they are set up for auto deposit. Don’t call them. They are a big scam and are in the business to rip people off, not to help you.

This company is fraud do not use. Appliance repair team is a fraudulent company that needs to be shut down by the Ontario government. They do not have a workforce that shows up to appointments scheduling and rescheduling. They fraudulently charge for parts they do not deliver. Their front facing customer service is trained to frustrate customers and deceive them for example they say management doesn’t work on weekdays and when you call on Saturday they say they don’t work on weekends. They have no recourse for refund and chargeback requests. They seem to have the same playbook and the Ontario authorities must shut down this scam that seems to be targeting seniors.

If I could give zero stars, I would.
First problem: I arranged for a service call from 3-6pm. At 5:30pm, I called to see what the status of the repair specialist was and if they were on their way.
I was told that the service time was moved from 5-8pm. I was not informed of this but the receptionist insisted that they had called. They hadn't.
Second problem: the receptionist claimed that I had 2 numbers on file. I only gave one. Of course the incorrect number was called. They said that the number was out of service. They did not call the other number (the one and ONLY number I gave them.
Third problem: They moved the new service period to 5-8pm. I waited until 8pm. Nobody showed up. I had to leave. I had been waiting for 5 hours!!! I got a call after 8pm saying the service technician had arrived. Too bad. You are fired.
Three strikes, you are out

**BE VERY CAUTIOUS BEFORE HIRING THIS COMPANY.**

Our experience with Appliance Repair Team/The A Team Appliance Repair has been extremely frustrating.

We hired this company to repair a refrigerator that was leaking. **After SIX service visits, the refrigerator is STILL LEAKING.**

Even more concerning, during one of the visits, **their own technician verbally told us he could not fix the refrigerator and advised us to ask the company for a refund.** The company now says that statement isn't in their technician's notes. I know what was said to us, and the fact that it wasn't written in their internal notes doesn't change the conversation we had.

The refrigerator belongs to my **88- and 86-year-old parents**, who have continued dealing with water on their floor and having to mop it up. This isn't merely an inconvenience—it creates a serious fall hazard for two elderly people.

I tried to compromise. I offered to let the company **keep the actual documented cost of the parts they installed and simply refund the remainder of what we paid.** They refused even that.

Their solution after SIX unsuccessful visits? Send another technician.

Their own written response acknowledges that the refrigerator continues to leak and requires further service. Yet they refuse to provide any full or partial refund.

I have retained the invoices, correspondence, service history and documentation relating to this entire experience.

Consumers should do their research before hiring any appliance repair company. **I wish we had done more research before hiring this one.**

TELL EVERYONE YOU KNOW!

Horrible company will rip you off. They came to my house told me it's a service fee of $80, which I didn't mind paying. All the sudden told me that he can fix it I'll pay $280.. I said great and then he told me he needed a part which is going to be $411 additional to the $280.. I said get out of here I will buy a new dishwasher.
Do not use them they do come the same day but it is not worth it.

I was told over the phone that the service charge would be $80. However, when the technician arrived, I was told I would have to pay $250 plus tax just for the inspection/service, in addition to the cost of parts. The quoted parts were over $400 for a dishwasher repair. Over in total amount is $800+ with an old dishwasher.
I decided not to proceed because the total cost was much higher than I expected and, in my opinion, not reasonable compared with replacing the dishwasher.
I still had to pay the $250 plus tax even though the dishwasher was not repaired. Otherwise they said if I don’t pay the $250+tax they will send it to collection agency. So brutal to the customers.
Based on my experience, I strongly recommend asking for the complete pricing, including the service/diagnostic fee and potential parts and labour costs, before agreeing to anything. Be very careful and make sure you understand the charges before allowing any work to proceed.But over all zero review with this company.

The worst customer experience I have ever had to deal with! Called them to repair my washing machine. Technician showed up July 22. Didn’t have the right parts, charged me half the cost and said parts ordered and will be back in a couple of days to finish. Over a week later showed up and said he needed a different part. After many phone calls to get my washer finally fixed I finally got an appointment August 21st to finish the job. Went to do a wash August 22(one month) later only to find the washer still is not working. Called them to report this and was told it will be at least 48hrs until they can get an authorization number to even come back. At this point I’m in well over $1000 and still no working washer. Please save yourselves the money and hassle and stay away. I have never done a review before just to show how awful this experience has been.

We called A Team Appliance Repair to look at our dryer. They were quick to come on the same day, stating a fee of $ 80 just to come. If we decide to let them repair, that fee will be waived. The technician came and said if he could repair it for a labor cost of $ 250 (plus tax). After he opened the dryer, he said it needed parts, including 2 rollers and a door switch, and quoted a total of $ 396.53 for those parts. It took them a week for the parts to arrive, and they did not call us when it arrived. I had to call and chase them. They finally came 2 weeks later for the repair. I took a look at the parts: the door switch part WP3406107 only costs $ 34.59 from Amazon, and the other part (drum roller) 4392065 only costs 32.97. The whole thing with tax was about $ 80, but they charged us 396.53, FIVE TIMES the cost if you bought it yourself. WHAT A RIP OFF!!! I could have bought a brand NEW dryer for less !!