Benchmarx Kitchens & Joinery Reviews 

James Salt in the first instance, and then Alana Cross-from initial discussion, design, delivery and fitting, Alana was a continuous support and help, holding our hands throughout the process. Always available, intelligent suggestions during the design process, guiding us continually even after the fitting was complete. We cannot recommend Alana, James and the TP Benchmarx Bridgwater team, enough. A real credit to themselves and the Team. Thank you so much Alana!

It was a pleasure from start to finish, from the designing to tweaking the design, ordering and delivery. Aston and Amanda were a pleasure and couldn’t do enough to help us navigate through the process. Very professional and considerate to our needs.the kitchen looks amazing now it’s finished. Could not recommend this company enough.
Well done Benchmarx

Great service, James was a great sales man, very professional, great contact. highly recommeded!

Fantastic design service, great communication, knowledgeable staff, quality kitchen.

Recently purchased cottage style doors and laminate flooring. Fantastic experience- dealt with Sarah who was knowledgeable about the products and accessories and did exactly what she promised and kept me updated. Whole experience was really smooth and professional. Would highly recommend.

A massive thank you to James at Benchmarx, Gloucester.
From first visit, he was friendly, helpful and kept us in touch through the process.
He listened to what we wanted and worked though the design to accommodated all the requests and any changes needed.
The kitchens are good quality and everything was delivered on time by a very helpful driver, and any queries were dealt with quickly and efficiently.
It was the excellent service and communication that made us choose Benchmarx over Howdens and I would thoroughly recommend James at the Gloucester Branch for anyone looking for a new kitchen.

We had an excellent experience with Benchmarx Kitchens in Folkestone.

From the initial home visit through to delivery, the service was friendly, professional, and consistently supportive. Communication was excellent throughout, with regular updates and clear guidance at every stage.

A couple of small items were missing from the initial delivery, largely due to a last-minute change on our side, but these were resolved quickly and efficiently without any fuss.

Paul, our main contact, was particularly helpful, and when he wasn’t available, other members of the team stepped in seamlessly and were equally willing to assist.

Although Benchmarx did not carry out the installation, our fitter was highly impressed with the quality and service provided—and has since started recommending them as a result.

All in all, a fantastic experience and a great end result in terms of supply and service. We felt well looked after from start to finish.

Thank you George and David Ramsgate

Great service from Kevin at New Southgate branch. Very easy design process and listened to what I needed/ wanted. Delivery timeline was good. When one of the units delivered was damaged they were quick to replace it and also gave refunds for bits my builder ended up not using. End product feels very high quality and functional.

This was one of the most frustrating customer service experiences we have ever had.

We paid for our kitchen through Benchmarx Birkenhead on 20th February after they came highly recommended by our fitter. We were happy with the design and were assured everything would be ready for delivery by Friday 15th May so the kitchen could be fitted the following week.

However, after ripping out our old kitchen on Monday 11th May, we were informed there had been a mistake and our order would be delayed by a week. This meant our original fitter could no longer complete the work and could not fit us back in until next year unless we found someone else.

We then had to make two separate trips to the Benchmarx store — one to choose alternative cabinets and another to clarify the worktop choice and review the design and order form. During this process, it became clear that parts of the design were either missing, unrecorded, or not actually feasible, which had only just been identified.

As a result, we had to compromise on the cabinet design and colour in order to receive the kitchen quicker. We also discovered that the oven we ordered, which had a 12-week lead time, had never actually been ordered when we made our purchase. By pure luck, one was eventually sourced from a nearby warehouse in time for fitting.

We were told these issues were due to management sickness and the kitchen designer leaving the company. Unfortunately, the problems continued after delivery:

- One cabinet arrived damaged and needed replacing.
- Half of the hinges supplied were incorrect.
- Some cupboard handles were missing.
- The integrated microwave supplied did not fit and had to be reordered.
- The planned integrated extractor fan setup turned out not to be feasible during fitting, and Benchmarx offered no suitable alternative, leaving us to source one ourselves.

Not only have we had to compromise on what was meant to be our dream kitchen, but we are still waiting for:

- An updated finance agreement reflecting the lower-cost replacement units.
- A clear explanation of how these issues occurred and why they were not identified earlier.
- Any meaningful communication from Benchmarx or Travis Perkins head office regarding how they intend to prevent this happening to other customers.
- Any offer of compensation for the mishandling of our order.

Overall, this experience has been extremely disappointing and stressful from start to finish.

Quality worktops. Would recommend. Very helpful staff, especially Barbara (Martlesham, Ipswich), who helped us with a delivery issue and kept us informed throughout.

I had a Benchmarx kitchen designed and installed 2 years ago. The quality is outstanding and the attention to detail and use of space is exceptional.
I have had an issue with a electric component and was fortunate to meet Mark Moores at the Salford branch who has gone over and above to ensure the problem is dealt with swiftly and the issue rectified under warranty with no inconvenience to myself. I cannot praise Benchmark highly enough or Mark M for being so professional and attentive to the customer.

I have dealing with both Daniel and Matthew at Benchmarx Ludlow for a year, renewing my mother in laws house. They have been absolutely amazing; kind, considerate, knowledgable, professional, helpful and flexible. They have been incredibly accommodating of design changes, sourcing materials and liaising with suppliers all while giving great value for money.

Erika Morkunaite made my experience exceptional. Nothing was too much trouble and I changed the design a few times. I love my Benchmark kitchen!

We recently had our kitchen designed and supplied by Benchmark Gloucester, and we’re absolutely thrilled with the final result. From start to finish, the whole experience was excellent.

Cara Neary designed our kitchen and really listened to all of our wants and needs, helping us create a space that works perfectly for us. Her attention to detail and design expertise made the whole process smooth and enjoyable.

We also want to give a special mention to James Blake, who has provided incredible aftercare service. We had a couple of snags after installation, and James sorted everything immediately and professionally, which gave us complete confidence in the team.

Couldn’t recommend Benchmark Gloucester enough — fantastic service, beautiful kitchen, and outstanding customer care throughout.

I recently purchased a kitchen and had a positive experience from start to finish. The customer service was excellent throughout the entire process. My designated designer, Gianina, responded promptly to my emails, and the team at the New Southgate branch was always friendly and professional.
What stood out most was how supportive and understanding they were at every stage, which was extremely valuable, as renovations almost always come with elements of stress. They took the time to listen to what I wanted, offered helpful advice, and made the whole experience feel smooth and less stressful. Communication was clear throughout, and I always felt kept up to date.
Overall, I’m very happy with both the service and the experience provided. I would recommend Benchmarx to anyone looking for a company that genuinely cares about its customers.

Natalie the designer was fabulous, not pushy at all and incredibly helpful and understanding, showed a lot of patience.
Very pleased with the final outcome with good quality units and fitments.

Needed to replace a cabinet door in my kitchen which had been supplied by benchmarx 5 years ago and which I love.
Got in touch with benchmarcx in Willenhall and spoke to Sara, who sourced the correct door and had it ready for me to collect just a few days later. Very helpful and thorough. Sara, thank you so much!

The kitchen design we settled on has been great, the price was competitive, the sales guy has been friendly and we are very pleased with the quality and appearance of the units, ceramic worktops, boiling water tap, sinks and appliances. So mostly pretty good.

However, there have been more delays and glitches than I'd have wanted. Mainly little things - the wrong type of LED lights, poor quality pull-out units, limited instructions, missing finishing trims, and bits we didn't receive in the fitting kits for the appliances. The sales guy has been nice about it, and is willing to sort things out, but it all takes time and adds extra cost for our fitters.

I just think Benchmarx could sort out all these kinds of things and have a really brilliant service, but just haven't got their systems working properly to ensure that all the little details work well. So whilst they were by far the best option we found, and we are pleased with our kitchen now it is done, I still think there is some room for improvement.

Really happy with the product and service. No pushy sales people, and great to be able to get finance options to spread the cost of our lovely new kitchen. Karen at the Mead Road branch was very helpful in both the design & installation process.

The outstanding knowledge from Alana Cross the kitchen designer was invaluable, we have never met anyone who exuded some much enthusiasm and experience. Alana is an amazing asset to the company.