Benchmarx Kitchens & Joinery Reviews 

We had to purchase a kitchen for a new build.
It was a large kitchen in very modern build.
We looked at kitchen after kitchen.
Showroom after showroom. We were so fed up looking
Then along came Benthmarx. Mark designed a great kitchen and along with Sam the branch manager gave us a fantastic deal.

Great experience with Benchmarx Epsom. Chris Taylor, the branch manager, was fantastic — he and his team genuinely cared, were very helpful, and clearly worked in our best interest throughout.

We had our kitchen made a few months ago and are still really enjoying the design, convenience, and quality. Everything was well designed, made to a high standard, and installed professionally, including the appliances. Communication was prompt and excellent, and the price felt very fair.

Highly recommend Benchmarx Epsom — I’d definitely use them again for my next kitchen.

We are so pleased we chose a benchmark kitchen from the start to the finish Chris, Dionne and Paul from the Epsom branch ensured that our experience was as stress free as possible. They were professional, friendly and responsive to all our concerns, queries and general anxiety you have when installing a new kitchen. Nothing was too much trouble for them. Would recommend the branch because of the excellent team. We are so pleased with the kitchen. Deirdre Adams

The Team at Benchmark, specifically Maxine, have been exceptional in creating the right kitchen by listening to my wants & needs without questioning - only suggestions, possible alternatives and new ideas - adjusting every suggestion to meet the customers expectations (me!) - great service and fantastic product - highly recommended and will definitely be using their services again!

Absolutely horrendous experience from start to finish. After designing our kitchen with the Sunderland branch and being just about to make payment, the store was suddenly shut down along with around 10 other branches nationwide which is never a good sign. We were then transferred to the Newcastle branch, where we had to redesign the kitchen slightly before finally placing our order, hoping it would be fitted within the coming months.

When our joiner came out, he informed us that the kitchen couldn’t be fitted due to a leak and water damage to our walls. We immediately contacted Benchmarx to explain the situation, as we didn’t know when the kitchen would be ready to be fitted. We were told they could no longer store the kitchen in their warehouse and asked if we could store it at home instead. Thankfully, we had an empty back room where it could be kept.

However, when the kitchen was delivered, all the doors were left standing upright. Over time, this caused them to bend. Once we finally received the go ahead for fitting, our joiner was only able to complete half the job. Out of 14 doors, 12 were damaged, two worktops were damaged, and six parts were missing.

As a result, we were left without a washing machine and kitchen sink for nearly 2 weeks while waiting for replacement parts. We also had to source a new worktop from Wickes, as Benchmarx had discontinued the one we had ordered.

Eddie, the manager at the Newcastle branch, was very helpful throughout this process, and I appreciate him sorting out what he could within a reasonable timeframe.

Just when we thought the nightmare was nearly over, I checked our original design to make sure nothing else was missing and noticed that the bin we had requested was not included in the order. When I called the store, they had no record of any bin being ordered. I later spoke to Sue, who was very helpful and came up with a solution. Thankfully, we had a spare cupboard that could be adapted to fit a bin however, this has still left us £200 out of pocket just before Christmas.

Overall, this experience has been an absolute nightmare. I had high hopes for Benchmarx, but based on my experience, it has been extremely disappointing, and I would not recommend them to anyone. Nothing personal to most of the staff I dealt with - Eddie and Sue, in particular, were very helpful however, Sarah at the Newcastle branch was extremely unhelpful throughout the process by constantly sending me wrong kitchen plans and being rude over email.

Many thanks to Eddie and Sue for doing all they could to help resolve the situation as much as possible.

Rachael, from the Luton branch, was amazing 👏
She took the time to carefully plan out our dream kitchen. She listened to what we wanted and used her expertise to advise us.
She did an amazing job and we couldn't be happier! I would definitely recommend going to see her if you want a new kitchen!

Thank you Rachael at Benchmark Luton for helping me design my dream kitchen. Rachel was very helpful in making sure all my wishes were met.

There were some issues with items during delivery, so please check which parts of the kitchen will come flat packed or ready assembled.

David the manager was very quick to help with extra bits needed for the kitchen and processed my returns for pieces that were not used by my installer. For a big decision making project, the team at Luton were very helpful and made us feel welcome from day one. Thank you!

I’m so pleased I chose Benchmarx, I felt it was good value and quality. Erika designed a unique kitchen and was really creative, taking so much time and effort to reflect my priorities. I really appreciated her professionalism and attention to detail and I would highly recommend to everyone!

Excellent service from start to finish
We visited the Benchmarx Minworth branch - after shopping around for our new kitchen- a friend recommended we try these guys they were independent and were competitive- we were not disappointed we have had excellent customer service from all who dealt with us . Phil the main man for helping design and deliver and put our kitchen plans into place to the lovely Charlie who dealt with our concerns upon delivery of the kitchen -and the manager Tony who was helpful when we were unsure of the hood we ordered , We had no hassle dealing with any issues changing our mind or getting help with issues which arose on the way-I would like to mention a special thanks to Tony -manager who couldn’t have been more helpful and went out of his way to ensure we were happy with the process from start to finish of our purchase of our new kitchen - v happy to recommend these guys.

All staff are very knowledgeable and helpful and nothing is too much trouble- they even were able to help us with Getting a excellent kitchen fitter Dean to complete our plan-thanks to all involved very happy with our purchase

Ordered a kitchen from Welwyn Garden City branch ,
Great service all round ! From ordering to delivery nothing was too much trouble.
Highly recommended!

From our first meeting with Kaye at Rugby Benchmarx we couldn't have asked for more help with the planning and layout of our proposed new kitchen.
Nothing was too much trouble and there were some changes and re-arranging of units! Kaye and also Adam were always eager to help and we now have a lovely new kitchen.

Thank you to both of you for your time, help and expertise which made the task much easier and was very much appreciated. Dawn and Philip

Our experience with Darren was amazing! He was really helpful when we had no idea what we were doing. He was very accommodating with dates and our situation. I would recommend Benchmarx to anyone :)
Thank you

I would highly recommend Benchmark. Grant alongside Charlie have been absolutely amazing from start to finish. From designing the kitchen to last minute changes. I wouldn’t go anywhere else in the future & will definitely be recommending them to all my family & friends.

Excellent service today from Leah. She was extremely knowledgeable and happy to help. The doors looked much tidier than when I last went there, freshly painted the colours of benchmark! Will definitely be visiting when I have my next kitchen or bathroom renovation

From Charlie in Harlow helping to plan the design of our new kitchen to Jeannette in Chelmsford resolving a malfunctioning tap. The Benchmarx teams have been helpful and communicative and patient throughout. They put customer care at the top and that goes a long way for an investment as significant as a new kitchen. The team in Walthamstow ended up receiving the new tap and were very helpful when I collected. So all in all, Benchmarx wins our business in future.

Derby north branch (Darren) went out of his way to get us the design we needed and the goods were at a good price and delivered quickly. More people should know about them

I found exactly what i was looking for. Darren & Sam at the Derby North Branch were extremely helpful with a good knowledge of the parts I needed. Their help proved invaluable in providing me with the correct products saving me hours of time and searching.
Well done. Highly recommend this company.

We have used Karen Norsworthy to design and advise on a kitchen, utility and office room project. Her expertise and experience was invaluable. The after sales service was also brilliant, we needed to order a few extras whilst the kitchen was being fitted, these were delivered promptly. One item that was out of stock was sent by courier to us from another branch.
Thanks also to Karen Griggs who was always on hand to answer any queries and sort the ‘ disappearing ‘ skip out. These two ladies make a great team at the Mead Road branch in Cheltenham.

I purchased a kitchen from Bench Marx in Nuneaton. The staff were amazing and helped me every step of the way. Especially thankyou to Kirsty, I couldn’t have done it without you!!!

We recently used Benchmarx at Rugby, where our kitchen was designed by Kaye-Marie, she helped us on every occasion when we changed the design and the end result was a perfect kitchen, We would not hesitate in recommending the Rugby Branch, and especially Kay-Marie in the future to all our Friends and Colleagues who have visited our Home.
Thank you Benchmarx at Rugby for creating our wonderful Kitchen ✨✨✨✨✨