First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company. Kind regards Mr Everaert... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... Toon meer
Bedrijf heeft geantwoord
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... Toon meer
Bedrijf heeft geantwoord
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contactgegevens
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Verenigd Koninkrijk
- www.beresfords.co.uk
4,8
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I can not thank Debbie and her co…
I can not thank Debbie and her co workers enough for helping through a complicated period. They were also there with help and advice and always kept me informed of what was going on. Again I can not thank them enough. Debbie and her team outstanding
4 juli 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Neil
Thank you so much for providing us with your recent review. It was great to read that Debby and her lettings team in Braintree have been supportive and helpful during a stressful time, providing you with their advice and assistance along the way. I know they will all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great people skills
To be honest some estate agents are not interested in lettings. Beresfords were really good. I needed either new build on the market or refurbished on the market. And to where I needed and wanted to live. The communication was second to none, always keeping myself up to date. The people skills were great and that’s all you want in life. I am being honest the other estate agents local to me , we’re not really helpful, and the communication skills were some what lacking and definitely did not understand what I was looking for. Maybe they were having a bad day. Or that’s them in general. Definitely recommend Beresfords as all we want in life is an easy experience and good communication face to face, ten out of ten for me 👍.
4 juli 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Mark,
Thank you so much for your detailed feedback, your comments are very much appreciated. You don't say where you are based but I was pleased to read that our local branch have provided you with a great service and been in constant communication with you, answering any queries or questions you may have had. It is great that as an agency we have stood out to you regarding the lettings service we offer our clients in relation to other agents. We all very much appreciate your kind words and 5-star rating and hope that we can be of assistance to you again in the future.
Steven Bond
Managing Director - Residential Lettings
Beresfords in Braintree Delivered!
The service from Debbie, Archie and the rest of the team have been absolutely flawless. From my initial enquiry, through to the tenants moving in, I have been kept informed throughout the entire process. I spent time comparing the services and fees charged between other letting agents and found the professionalism and service offering to be far superior than other local agents. Debbie promised and delivered.
30 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Thank you so much for posting your review. I was pleased to read that Debby and her team in Braintree provided you with a professional and informative service throughout your recent dealings with them. I know they will all be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Antwoord van Beresfords
Hi James,
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Vital to use a letting agent
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Rylie was able to quickly find me new tenants who seem much nicer and will hopefully enjoy their stay. Adam provided sound advice throughout, as usual for Beresfords.
12 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Thank you for your detailed feedback. I was sorry to hear that your property was not left in the condition we would expect from the previous tenants, but I am pleased that Lauren was able to assist you in securing some payment for some of the damage incurred. It is also great to know that Rylie was able to swiftly find you some suitable new tenants for your property. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Debby was amazing & very professional.
Debby was amazing & very professional.
4 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Ken
Thank you for providing your feedback. I know that Debby and her team in Braintree will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Such a lovely experience
Such a lovely experience. I feel that they feel happy for us getting a new home. Very professional and smooth experience. Thank you Debbie, for everything! I highly recommend you guys! 🙏
24 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Madalina
Thank you for your recent review.
I am pleased that you found Debby and our lettings team in Braintree to be both professional and efficient during your recent dealings with them and you have now found a suitable property. We wish you all the best in your new home and thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Terrible service
Terrible service
. Lack of communication, incorrect information when they do eventually touch base
Quick to get the sale but to provide information when something goes wrong,They find it easy to hide behind each other
Will return emails when they are selling but once sold they take days to reply and you have to chase for a response
New homes team are by far the worst department I’ve ever dealt with!!!
None of the management want to take accountability and ownership of a situation.
9 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Rob,
Having read your recent review, I am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file and subsequent contact with individuals who dealt with your purchase, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. These notes, outlining conversations by phone and email, are recorded in real time as matters progress and cannot be amended thereafter.
As you were aware from the outset when you viewed the property, the development was in the hands of administrators as the original builder had gone into liquidation. Whilst another builder has since been instructed by the administrators to complete the development, they have 'inherited' the site with no pre-existing knowledge of any issues that may have been outstanding.
With any sale, there is a legal process which takes place and we have no way of knowing from the outset as to what issues may crop up. We can only be guided by information passed on to us by third parties and sometimes this can change, dependent upon circumstances.
This site has proved to be particularly challenging for all involved, due to the reasons I have outlined above. My colleagues have worked tirelessly trying to progress this transaction through to exchange but unfortunately, as one issue is resolved, another arises and this is outside of our control. I can assure you, we are equally as frustrated but to suggest there has been a lack of communication is a little unfair.
My colleagues have been transparent throughout your journey and can only pass on updates as they become available. I am sorry you have felt the need to withdraw from your purchase, but it was always made clear to you that we were unable to provide any timescales.
Please do not hesitate to contact me if I can be of further help on a.horsley@beresfords.co.uk.
Professional and Friendly
Barbara is professional, polite, friendly and understanding, she always listens to any things that are raised and passes them on and explains what she’s doing as she goes along. Thank you.
15 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Thank you for posting your recent review. I am pleased that Barbara in our lettings office in Dunmow has been assisting you efficiently and keeping you fully informed throughout your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I was shown a property that was out of…
I was shown a property that was out of my price range and they knew it.
I fell in love with it and my offer was refused as not enough.
I should never have been shown it as the agent knew I was going to offer less as it was all I had.
15 mei 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Donna,
Having read your recent review I am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file, and your subsequent contact with our Witham branch, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction.
The property came back on the market recently as you are aware and you were given the opportunity to view. Your circumstances were presented to the seller who seriously considered your subsequent offer, but unfortunately, another potential buyer viewed who was in a stronger buying position than you.
Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with the other party.
I am sorry you were unable to achieve the outcome you desired and can reassure you the office will keep you fully informed of other suitable property as it becomes available.
Alison Horsley, Customer Services Director.
Katy was helpful
Katy was helpful
Answered all questions
Such a good service. Thank you.
6 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Joanne,
Many thanks for providing us with your feedback. I was pleased to read that you were happy with the service you received from Katy and that she was able to answer your questions and queries effectively. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
A pleasure to do business with
Well, it’s always a bit stressful trying to find somewhere suitable to live and when you think you’ve found the perfect home, it’s already gone. It was a pleasure dealing with Beresfords Debby was very helpful and kind and informative and found the perfect home for me. I am extremely thankful and can not wait to move in. Thank you to Debby and Christine and the team at Beresfords Braintree for everything.
12 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Dean
Thank you for providing us with your detailed feedback. It's great that after a difficult start in your search for a suitable property to rent, our lettings team in Braintree, and Debby in particular, were able to assist you in finding your perfect home. I know the whole team will be very grateful for your kind words and we wish you well with the move.
Steven Bond
Managing Director - Residential Lettings
We would like to thank the lettings…
We would like to thank the lettings team, in particular Lauren McComish and Oliver Hazell for their friendly and swift response to any queries we had.
4 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Stephen
Thank you very much for your recent review. I am pleased that our Property Management team, and in particular Oliver and Lauren, were able to assist you in a friendly and efficient manner and answering any queries you had. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
The inventory was easy the agent put us…
The inventory was easy the agent put us at ease.
8 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Wendy
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
I recently rented a property through…
I recently rented a property through Beresfords in Billericay and had a fantastic experience from start to finish.
The whole team was incredibly helpful, professional and always available to answer any questions I had throughout the process. Moving home can be stressful, but they made everything straightforward and kept me informed every step of the way.
A special thank you to Lynn, James and Paul for all their support, patience and assistance. Nothing was ever too much trouble, and their friendly approach made a real difference.
I would highly recommend Beresfords Billericay to anyone looking to rent or buy a property. Thank you again for all your help!
Adriana B.
6 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Thank you so much for providing us with your detailed feedback. I was pleased to read that you have had a positive experience whilst renting a property through us, and that our lettings team in Billericay have been supportive and informative from start to finish. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren McComish end of tenancy
Lauren McComish has been so helpful on this matter and very knowledgeable also. Keeping me up to date and very quick to respond to any enquiries.
Thank you so much Lauren
9 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
The team at Beresfords have been…
The team at Beresfords have been exceptional - professional and friendly at all times and they work quickly and efficiently. Im really impressed!
9 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Barry
Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We received excellent and professional…
We received excellent and professional service from Lauren McComish at Beresfords - we were always kept up to date with progress and kept fully informed throughout. Thank you for your help.
30 mei 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Paul
Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Jazmin was really helpful and…
Jazmin was really helpful and accommodating to my requirements.
4 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Phil
Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Had a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
3 juni 2026
Review zonder uitnodiging
Antwoord van Beresfords
Hi Sarah,
Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.